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Sales Customer Service

Location:
New York, New York, United States
Posted:
January 26, 2018

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John Eisenberg

*** **** **** ******

Apt **G

New York, NY 10128

Cell: 508-***-****

E-mail ac37ks@r.postjobfree.com

Graphic Arts Professional with expert level skill sets covering all phases of the the graphic art industries past and present offerings; yet always looking at the future. Began as an Apprentice Typographer, then a Journeyman in Typography, Printing and Binding culminating in becoming a Craftsman.

“Came up through the ranks”, by proactively seeking knowledge and keeping up to date technologically, always looking to incorporate industry advancements. Senior Level Management roles, including: Production Management, Manufacturing Management, Direct Sales, Sales Staff Hiring, Training and most importantly, Mentoring. Growth Organization New York City

Founder/ CEO

2005 – Present

Develop business relationships utilizing a consultative roll. In an effort to purvey graphic arts products and services.

Facilitate all estimating, planning and production with complete P&L responsibility on a project-by-project basis.

Verticals targeted are Designers, Museums, Display Fabricators and Corporate For-Profit and Non-Profit Clients.

Multiprint South Boston, MA

Vice President Sales and Marketing

2001 – 2004

Sheet-Fed Lithographer with Pre-press, Multi-Color Presses and Bindery capabilities. Initial responsibilities included formalizing the Client to Sales to Customer Service work-flow, which significantly reduced costly errors.

Trained the Salespeople to utilize a Consultative Sales approach. Monitored Estimating versus Manufacturing costs on a project-by-project basis. Significantly reduced pre-press costs with the acquisition of updated equipment and the adoption of a .pdf to Digital proofing then Laser plate making production work-flow. Reduced paper, plate and ink costs by competitively bidding and negotiating more favorable terms with vendors.

Reduced outside bindery costs with equipment acquisitions to eliminate the need to subcontract services to outside vendors.

The Christian Science Publishing Society Boston, Massachusetts Production / Manufacturing Manager

1997 - 2001

Hired subsequent to the dissolution of their then unprofitable in-house print operation, specifically to evaluate their outsourcing Vendors to determine if they were, not only the most cost efficient, but also that our TQMP (Total Quality Management Procedures) were correctly in-place and being adhered to. Their error rates and the costs associated, were in fact greater by outsourcing than in-house thus far.

Initially, reduced pre-press costs by over 40% by competitively bidding the process to other vendors and then eliminating them completely by adopting a pdf-to-CTP work flow. Moved the balance of 34 titles published in 15 different languages from traditional Film-to- Plate production methodology to a complete Adobe Acrobat .pdf-to-DocuTech work-flow, resulting in a cost saving of over 50% on those titles. Reduced paper cost by 33% by moving paper acquisition in-house and supplying the vendors directly.

Reduced international re-mail costs by 50% by competitively bidding the contracts to vendors whose facilities were positioned geographically favorable thus reducing delivery times as well. In addition, managed the editorial / production relationships with the foreign language teams both in-house and in the field to ensure on-time error free deliveries of the Bible Lessons to the churches world wide.

Responsible for the trafficking and production of the four monthly foreign language Herald's each being a 48-page, full-color magazine as well as the 28 quarterly Bible Lesson titles each published in a different language.

P&L responsibility for budget in excess of $3 million per year. The TechnoPress Inc. Framingham, Massachusetts

President / Founder

1989 - 1997

Created this start-up as the result of the sale of Kenmore Press. A Print Brokerage Firm offering complete graphic art services from concept through fulfillment and verification of delivery.

Basically transferred my "book of business" which was not the focus of PrinTech's core competency, as they specifically concentrated on software manual printing, disk duplication, packaging and distribution of the then six largest Software providers in the United States My clients included academia, the financial and publishing communities, direct mail marketers, defense contractors, for-profit and non-profit corporate clients and hospitals. Designed and implemented all corporate marketing strategies including the creation of the sales and marketing collateral materials.

First year sales of $870,000 with industry breaking profit margins. Hired and managed two full-time employees a receptionist/telemarketer and a Inside Sales Coordinator.

Progressive growth in sales and profitability resulted in a sale to Wellesley Press, one of my suppliers.

The Kenmore Press Inc.

1986 - 1989

Vice President Sales and Marketing, Partner

Bought into an existing small Sheet-Fed Lithographer with Pre-press, Multi-Color Press and Bindery capabilities.

In addition to responsibilities as Vice President of Sales and Marketing, Monitored estimating with P&L responsibilities.

Recruited, hired and managed the sales and customer service staff and participated in the management of the balance of 50 staff members in the plant. Clients included academia, the financial and publishing communities, print brokers, direct mail marketers, defense contractors, for-profit and non-profit corporate clients. We increased sales and profitability by "cracking" the Financial Services and Museum markets, then increasing sales in these and other strategic markets we were able to grow rapidly in volume and profitability.

Designed and implemented all corporate marketing strategies and sales and marketing collateral materials.

Acquired a four acre commercial lot then designed and built a 50,000 sq. ft. state-of-the-art printing facility and new presses.

We were approached for acquisition and were acquired by PrinTech USA Ltd.; a public firm based in Dublin Ireland.

United Lithograph,Inc.

Director of Typography / Account Executive

1980 - 1986

United Lithograph, a Sheet-Fed Lithographer offering Typography, Pre-press, Multi-Color Press and complete Bindery capabilities. In addition, through Hub Mail, the parent company, complete fulfillment and mailing capabilities.

Initially, I was hired to establish a new division capable of providing typesetting services via Customer generated electronic files capturing keystrokes from word processors then sent through null-modem technology to drive second-generation direct entry photo-typesetting equipment; a process I had developed for my previous employer who produced all of Metropolitan Life Insurance's typesetting, printing, binding and shipping requirements. We had profitable sales in excess of $3.5Mil. per year with 20% progressive growth rate per year from 1980 through 1985.

Participated in the development of corporate marketing strategies and was responsible for the creation of sales and marketing collateral materials. Peter F. Mallon Inc. Long Island City, NY

Sales Coordinator

1978 - 1980

Sheet-Fed, Half-Web Offset and Letterpress Lithographers with Pre-press, Multi-Color Presses,Bindery and complete fulfillment and mailing capabilities. I was hired to establish a division capable of capturing client-generated keystrokes from MetLife's word processors and then interfaced with photo typesetting to “capture keystrokes” which was new technology developed to eliminate “hot metal” Linotype equipment. I was given P&L responsibility for a $1.1 million per year division which was even more profitable than the previous production methodologies. In addition, I developed and produced Mallon's corporate image and promotional materials. Doyle Dane & Bernbach Advertising, Inc.

Typography Production Manager

1977 - 1978

DD&B is a Full-Service Advertising Agency.

Purchasing liaison between the Creative Department and outside suppliers for services including: typography, separations, progs, ciba-chromes, printed collateral and billboards. For clients including Volkswagen, Porsche and Audi, Clairol, American Airlines, Calverts, Sony and American Tourister.

Typographic Directions, Inc.

Third Shift Foreman

1975 - 1977

Responsible for the Midnight to 8am production shift. Ensured the accuracy and quality of typography and proofs for 9:00 am Deliveries. Our clients included: British Airways, IBM, Saks Fifth Avenue. Education:

Alfred University, Liberal Arts

New York Institute of Technology, Communications



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