Customer Service Administrative Assistant

NAFISA A. MITRECIC

**** ********** **** **********, ** 15204 *********@*****.*** 412-***-****

OBJECTIVE

To obtain a position of major responsibility with an organization where my skills, values and work experience will contribute to the advancement of my career and the goals of the company.

SKILLS & ABILITIES

Excellent communication skills.

Impressive administrative and customer service skills.

Strong reasoning and analytical skills

Ability to multi-task.

Ability to interact positively with a wide honesty range of people and establish relationships based on respect, integrity, and.

EXPERIENCE

DISPATCHER, AMERICAN EXPEDITING

05/2015 – PRESENT

Answered incoming phone calls and emails required to enter job alerts for their cities in a timely manner

Track in incoming flights for jobs flying into the dispatchers cities.

Track drivers as they progress with their jobs and made sure they have all information, required paperwork the needed.

Send nightly turnover reports to the cities the dispatcher handled at the end of shit.

Report any problems to city managers and supervisors as they arise.

ADMINISTRATIVE ASSISTANT/PROJECT MANAGER, HOUSING AUTHORITY CITY OF PITTSBURGH, MODERNIZATION & REDEVELOPMENT DEPARTMENT

10/2014 – 07/2015

Defined details of project with senior management.

Created detailed work plan that identifies and sequences activities needed to successfully complete projects.

Determine resources required to complete a project.

Developed schedule for project completion and allocate resources. Review project schedule with senior staff.

Perform a variety of clerical support duties as assigned, including typing correspondences, memos and other items, compile data from sources. and prepare reports. General office duties including answering and directing phone calls, fax, copy, scan, email. Assist manager with personal affairs.

PHARMACY SERVICES REPRESENTATIVE, CVS CAREMARK SPECIALTY PHARMACY.

01/2014 – 08/2014

Answer incoming calls from patients for refill orders, questions and concerns.

Make outbound calls to patients to set up delivery of medication orders

. Enter and verify patient information into a computer system.

General office duties including fax, copies & emails.

TELECOMMUNICATIONS OPERATOR II, ALLEGHENY COUNTY DEPARTMENT OF EMERGENCY SERVICES.

04/2007 – 05/2010

Questioned callers to determine their locations, and the nature of their problems and determine the type of response needed.

Received incoming telephone or alarm system calls regarding emergency and non-emergency police, fire, and/or ambulance service calls.

Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

Monitor various radio frequencies such as those used by public works departments, school security, and civil defense to keep apprised of developing situations.

Learn material and pass required tests to maintain required certifications.

Provide emergency medical instructions to callers.

EDUCATION

NORTH ALLEGHENY SENIOR HIGHSCHOOL. WEXFORD, PA

HIGHSCHOOL DIPLOMA

CARLOW UNIVERSITY. OAKLAND, PA

SOCIOLOGY - BACHELORS OF SCIENCE

Contact this candidate