Customer Service Sales
Resume:
Sundonian Paige
Kansas City, Kansas 66102
Cell: 913-***-****
E-Mail: **********@*****.***
Professional Summary
Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Customer Service Manager highly skilled in negotiating, instructing and supervising Call Center Representatives. Exceptional Inside Sales Representative highly effective at transforming customer inquiries into new sales. Results-oriented Sales Representative with a track record of revealing and meeting customer needs.
Skills
Strong problem solving aptitude
Persuasive speaker
Skilled in call center operations
Employee training and development
Excellent communication skills
Customer service-oriented
Analytical problem solver
Empowers high-performing sales teams
Decisive
Goal-oriented
Accomplished manager
Work History
April 2011 to October 2017
Labor Max Staffing Kansas City, Kansas
Administrative Assistant
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Screened applicant resumes and coordinated both phone and in-person interviews.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Organized all new hire, security and temporary paperwork.
Assisted with event planning, including associated travel and logistical arrangements.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Processed client rebate reconciliation, reporting and check requests.
March 2009 to February 2011
JCPenney Distribution Center Lenexa, KS
Inside Sales Representative
Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate $3M in revenues.
Planned and led three training sessions to promote sales team professional development and sales goal reinforcement.
Maintained and organized a customer database of over 600 clients nationwide.
Calculated sales commission for sales team of 20+ reps.
Organized company files and creating support system to decrease workload and increase productivity of account managers.
Researched and customized service proposals for clients.
Reinvented how team interacts with prospective clients by developing innovative and creative sales pitch that was implemented into sales team strategy in 2010.
January 2006 to March 2009
Direct Security Services Inc Shawnee, KS
Training Manager
Evaluated the effectiveness of training programs and recommended improvements to upper management.
Conducted orientation sessions and organized on-the-job training for new hires.
Alternated training methods if the expected improvements were not reached.
Managed all exempt employee coaching, training and performance improvement actions.
Trained new hires to perform cross-training exercises with experienced workers.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Reviewed and edited all training materials for accuracy and policy compliance.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Resolved employment-related disputes through proactive communication.
Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
October 1998 to December 2005
Millennium Marketing Group Overland Park, KS
Main Closer
Originated, reviewed, processed, closed and administered customer loan proposals.
Submitted loan applications to the underwriter for verification and recommendations.
Successfully closed an average of sales per month.
Reviewed and edited loan agreements to ensure accuracy.
Received “Employee of the Quarter” service award.
Created strategies to develop and expand existing customer sales, which resulted in an increase in annual sales.
Maintained friendly and professional customer interactions.
Handled various accounting transactions.
Education
1993 Wyandotte High School Kansas City, KS
High School Diploma
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