Customer Service Manager

Michelle Alves

408-***-****(cell) ********.*.*********@*****.***

Seeking a position that will enable me to use my solid organizational skills, strong customer service background and my ability to work well with people.

PROFESSIONAL EXPERIENCE

Adecco (Contract) December 2017-January 2018

Customer Service Associate

Provides timely and accurate information to incoming customer order status and product knowledge requests.

Processes customer orders/changes according to established policies and procedures.

Processes customer returns according to established policies and procedures. Initiates shipping request forms as appropriate.

Works closely with Finance to maintain Accounts Receivable according to contract terms.

Provides timely feedback regarding product service failures or customer concerns.

Partners with Business Development and/or Sales representatives to meet and exceed customers’ service expectations.

Provides general administrative support to assigned Business Unit.

Regus Management Group, San Jose, CA July 2015- December 2017

Community Manager

Support new company initiatives, including the implementation of new tools and systems to improve efficiency

Lead by example creating a strong ethos of customer service throughout the team.

Drive customer retention through great service and focused customer engagement.

Maximize customer satisfaction results through regular customer engagement and the highest levels of centre standards.

Handle customer concerns, coordinating questions through to prompt resolution with the Global Service Centre (GSC) team on behalf of the customers.

Ensure your customers are invoiced accurately and payments are collected on time.

Plan and coordinate community events in your centre.

Serve as the primary backup for the Area or General Manager including (as needed) conducting customer needs analysis meetings, and taking customers on tours.

Ensure that all daily service charges are captured and entered into the billing system on a daily basis.

Assisted in the onboarding and training of new employees.

Supervised the Community Associate and delegated daily tasks.

Universal Electronics Inc., Santa Ana, CA September 2014-July 2015

Human Resources Assistant

Process visa and passport requests for employee travel

Plan and coordinate company events for up to 200+ employees

Onboarding New Hires; maintaining databases and processing of New Hire Forms.

Understanding and communication of company-wide policies. Heading new hire orientations.

Helped with additional projects as needed

Assisted with new employee background checks.

Hands on in the process with recruitment and interviewing potential candidates.

Answered the main phone and route calls to the appropriate staff for further information and problem resolution.

Disneyland, Anaheim, CA/ Walt Disneyworld, Orlando, FL May 2012- May 2014

Store Sales Associate/ Internship Program

Extensive knowledge of POS system Provided exceptional customer service

Worked with the organization of shipment Team leader on closing duties

EDUCATION

AA in Business Management and Leadership Studies from Orange Coast College

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