Customer Service Real Estate

Heena Sharma Leasing Coordinator

737-***-**** ************@*****.*** Piscataway, NJ 08854

A well-qualified, dedicated, enthusiastic, and respected professional with more than five years of computer/real estate leasing experience, and additional expertise gained in sales and credit departments handling high volume deals, purchase orders, and invoices. Advanced skills in preparing marketing/leasing reports and correspondence related to marketing and leasing portfolios. Skilled in preparing and drafting essential lease documents including proposals and documents including leases, amendments, and license agreements. A collaborative communicator continually focused on building relationships and promoting synergy across business lines and global units to drive positive change, cohesive, comprehensive business approaches, and enhanced profitability.

Expertise includes:

Microsoft Office Suite Technologically-Savvy Commercial Computer Leases/Contracts Written/Verbal Communication Strong Work Ethic Teamwork Working Well Under Pressure Prioritization Meeting/Exceeding Deadlines Enthusiasm Positive Attitude Operations Initiative Customer-Centric Detail Oriented Organization Multitasking Time Management Strategic Thinking Deductive Reasoning Relationship Building

Experience & Notable Contributions

MISSION ONE Piscataway, NJ Paraprofessional/Job Coach 09/2011 - Present

Tutor special needs students (SAIL) aged 18-21; assist as needed with classroom management including organizing instructional materials; provide classroom instructional assistance under the direct supervision of a highly-qualified teacher.

Conduct parental involvement activities; help develop student motivation and skills; assist students with disabilities in developing social and life skills.

Coach SAIL students in how to effectively search for employment; counsel on workplace accommodations for people with disabilities; monitor/track client progress; maintain required documentation; and prepare appropriate reports.

Selected Contributions

Worked with a dedicated staff of teachers and aides to assist children with special needs using past experiences when handling tough deadlines, extreme schedules, and when managing conflicting co-workers/clients and situations; demonstrated an understanding of each child’s needs and focused on their strengths.

Routinely assigned to kids that were deemed “too extreme” or “tough to handle”; earned respect from staff and supervisors for the techniques used to reach these students.

PISCATAWAY BOARD OF EDUCATION Piscataway, NJ Certified Substitute Teacher (K-12) 09/2009 – 06/2011

Responsible for covering for teachers in emergencies and for short/medium-term assignments, and for following programs set by regular teachers and from prepared outlines; ensured good behavior in and out of the classroom.

Assigned and corrected homework assignments and projects.

As needed, contributed to general school duties.

Selected Contribution

Volunteered in Kindergarten class twice a week.

VERIZON WIRELESS Bedminster, NJ Document Analyst 05/2006 – 05/2009

Charged with reconciling scanned contractual documents against those in the NetDocs document management system.

Effectively used detailed record searches and critical analyses to correct document errors.

In conjunction with customers in the Network Real Estate department, troubleshot inaccuracies.

Selected Contribution

Reconciled more than 1K documents in two months, exceeding expectations; continued an above-average pace thereafter.

Previous professional experience includes as an Account Manager with Fleetwood Financial, Edison, NJ; Leasing Contract Administrator with HP Financial Services, Murray Hill, NJ.

Education

Bachelor of Science, Finance KEAN UNIVERSITY Union, NJ

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