Customer Service Administrative Assistant
Resume:
VANESSA SANNI
**********@*****.***
Calgary, AB.
SUMMARY OF QUALIFICATION
Over two years experience in customer service, office administration in a variety of sectors, including Banking, IT, Engineering and the Human Resources department at a Health Care facility
Performed and exceeded expectations in a variety of administrative functions by providing support to both internal and external clients and management in drafting and proof reading correspondence, conducting research for company training sessions and vendor relations.
Administered contract documents, scheduled and confirmed appointments, and recorded and prepared minutes of meetings.
Responded to customers’ queries on all issues and successfully resolved over 60 high-end customers’ issues daily achieving a 95% success rate.
Researched and negotiated the purchase of office supplies with vendors resulting in cost effectiveness.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Social Media Channels.
PROFESSIONAL EXPERIENCE
Administrative Assistant March 2016 - June 2016
Princess Medical Centre
(A health care provider with over 70 employees providing in and outpatient health care service.)
Provided top-notch administrative support to senior management in writing and proof reading correspondence, organizing events, research for company training sessions, managing the executive’s itinerary, filing documents and data base management.
Performed PowerPoint presentation for training purposes.
Communicated with all levels of management regarding business documents and work flow needs and proactively meeting the diverse needs of other departments.
Reduced organization’s expense by 90% on office supplies by maintaining proper inventory, control and effective utilization on all organization’s supplies.
Customer Service Representative July 2010 - April 2011
HFP Engineering Ltd.
(A leading construction and facility management company with over 100 employees).
Served as liaison person between customers’ and various departments within the organization by advising customers’ on procedures and directed them on the necessary steps required to deal with requests.
Performed day to day administrative tasks such as dealing with customers’ correspondence, processing documents, proofreading, mailing, customers’ applications and requests.
Worked with customers’ on issues such as power, billing and sewage and coordinated support with the technical department on resolving those issues.
Answered 40-50 client phone calls daily with proper phone etiquette and enthusiasm.
Ensured overall customers’ complaints were reduced by 95 percent by initiating proactive measures to deal with enquiries, comments and complaints thereby reducing customer’s wait-time.
Provided tailored solutions to customers’ complaints while maintaining a calm demeanor thereby reducing escalated cases to senior management
Customer Service Officer August 2009 - March 2010
Bi-trax Axxent Ltd
(An information technology company that specializes in administering I.T and Pearson VUE exams and also software sales).
Assisted customers by providing information on I.T software and certification so they could make informed decisions.
Supported the IT dept by administering exams to students, logging them in and ensuring compliance with the examinations ethics and conduct.
Demonstrated ability to resolve customer challenges with utmost professionalism while maintaining a calm demeanor, thereby increasing customer satisfaction by 15 percent.
Built sound client relations by understanding clients’ needs and implementing tailored solutions.
Handled client relationship management functions, which includes promoting enduring relationship with a diverse clientele.
Customer Service Officer October 2008 - June 2009
Integrated Micro-finance Bank
(An indigenous micro-finance bank in Lagos, Nigeria).
Received cash deposits from over 50 customers daily
Processed over 200 inter-branch deposits transaction daily.
Analyzed the company's products and services to 30 prospective customers daily.
Cultivated positive and enduring relationship with customers
EDUCATION
Corporate Readiness Training Program 2018
Bow Valley College
Human Resources Certificate
Chartered Institute of Personnel Management 2017
Bachelor of Science, Cooperatives and Rural Development, 2007
Enugu State University of Science and Technology (Management Science)
PROESSIONAL AFFILIATION
Chartered Professionals in Human Resources – CPHR In View
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