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Customer Service Manager

Philadelphia, Pennsylvania, United States
January 26, 2018

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Loss Prevention

Supervisor /Office


Danielle Pettyjohn

**** ****** *****

Lansdowne, PA 19050



Loss Prevention Supervisor/Office Manager with extensive knowledge of law enforcement practices, investigation techniques and security equipment operation. In addition, I have an eye for identifying potential risks and using common sense in high stress situations. I have a high accuracy at claiming dissatisfied clients and controlling expenses. ᅳ


Century 21 Department Store/L oss Prevention Officer September 2014 - July 2015, Philadelphia Pa

As a Loss Prevention Officer at Century 21 Department Store I performed duties such as identify all officials and employees before authorizing their entrance. On the same hand, I respond to calls both routine and emergency situations as well as maintain accurate and detailed logs of all events that occur during each shift; Monitored security cameras to protect lives and property. Monitor and authorize entrance and departure of employees, visitors and delivery vehicles to guard against theft and maintain security on the premises. In addition, I also update security logs with activities and irregularities, such as equipment or property damage, theft, presence or unauthorized persons and unusual occurrences.

Century 21 Department Store/L oss Prevention Supervisor July 2015 - Present, Philadelphia Pa

As a Loss Prevention Supervisor at Century 21 Department Store I perform duties such as regular asset protection reviews, ensure CCTV system operability and fire suppression system readiness. In addition, I also currently supervise up to 30 loss prevention guards and associates. I am responsible for payroll as well as maintaining staff plans to ensure adequate coverage on a daily basis. On the contrary, I work closely with Human Resources, giving numerous inputs on decisions being made related to the final resolution of both workplace violence cases and theft cases. Both shared insight and recommendations are overlooked to ensure the final outcome was fair and consistent. I attend court hearings for subjects who were placed in custody on our premises. I deal with Witness Subpoenas and send them out via email in regards to any upcoming court proceedings. To conclude, as a LPS I analyze large amounts of data: Streamlined it into spreadsheets and utilized it to identify theft patterns, reduce shrink and close investigations. Target/ A sset Protection Specialist

October 2013 - November 2014, Springfield PA

As an Asset Protection Specialist at Target I performed duties such as preventing crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Collected and organized all surveillance data and information to protect client possessions and workspaces. Additionally, I processed and logged accurate and detailed incident reports as well as unlock rooms for authorized contractors. I investigated all security and safety violations and apprehended all subjects.


Criminal Justice/Psychology

Cheyney University - Cheyney, PA

Top 3% of the class

Certificate of Achievement

Business Administration/Finance

Delaware County Community College - Media, PA

Deans List: 2 semesters

University Scholar


● Prepared training a process for new hires and ongoing customer service training. On-board training is broken into three, three-day training modules with two days of job shadowing for each new Loss Prevention Representative.

● Ranked #1 regionally in loss prevention. Implemented new external theft program reducing inventory loss by 6% in first six months of 2016

● Profit & loss management: Participate in quarterly conference calls with regional manager to review, report, and adjust sales and inventory strategy accordingly.

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