Customer Service Human Resources

Cheryl O’Rourke

*** ******* ***** *********, ** *8653

*************@*****.*** 989-***-**** (c)

Curriculum Vitae

Professional Profile

An action –oriented and highly motivated human resources professional with over 20 years of experience working within leading global manufacturers. Possess outstanding record of achievement in operational profitability, expense control, continuous quality improvement and personnel management, with advanced skills in:

Change management Global recruiting

HRIS systems Talent management

Organizational development and job design Training facilitation and program design

Operational and strategic planning Mediation and employee relations

Benefits administration Compensation and total rewards

Education

CHRS, Certified Human Resource Specialist, Michigan State University, East Lansing, MI

Bachelor of Arts, with honors, Business Administration, Spring Arbor University, Spring Arbor, MI

Compensation Certification, North Carolina State

MBTI Certification

Professional Experience

08/2004 – P Human Resources, Sandvik Hyperion West Branch, MI

Michigan, Ohio, Minnesota, Mexico and Brazil

A global engineering company with advanced products and technologies, Sandvik is a recognized world-wide leader in carbide production, employing over 47,000 employees in more than 130 countries. Support the success of the business as member of the Hyperion executive management by the overseeing the following key functions:

2014-present – HR Business Partner Americas

HR leader for the U.S., Brazil and Mexico for manufacturing transitions of people and products as well as development of teams formed by the acquisition of Diamond Innovations in Ohio.

oHarmonize wage system and compensation evaluation

oDevelop Performance Management system and training

oDevelop and institute top talent training globally

oTalent and Succession planning globally

oCoordinate Global Initiatives –training, talent management, position evaluations.

oDevelop team building initiatives

Recruit senior executives in manufacturing, engineering, human resources and finance for factories in assigned international territories.

Develop clear and well-defined HR strategies and measurable objectives in line with the business strategy for employee workforce.

Ensure an environmentally safe and healthy working environment through intentional actions, targeted training and proactive measures.

Support 25 managers in the process of engaging employees around vision, strategy, and values to ensure that all employees are clear on their contribution to the overall business objectives,

Ensure a systematic perspective on change.

Support managers with performance management initiatives to increase employee engagement and develop motivated, self-empowered employees.

Ensure compliance with policies and government legislations including ERISA, FSLA, EEOC, ADA, and other state and federal regulations.

Develop and deploy effective training programs on topics including sexual harassment prevention, workplace violence prevention, new hire orientation, and soft skill training.

Develop curriculum and deliver leadership development curriculum including Customer Service, Sales competency training and leadership training

2011-2014 HR Director Business Units Powder, Recycling, Mining, Oil & Gas

Human Resources for 7 facilities (Coventry, England; Grenoble, France; West Branch, MI; Australia, Minneapolis, MN; Sales Organization in the US; Mexico and Brazil)

Institute a formal interview program

Harmonize Compensation practices

Formalize Job Descriptions

Develop Sales & Customer Service personnel via Sales Training Program

Coordinate Global Initiatives –training, talent management, position evaluations.

DDI certified trainer

MBTI Certification

2008 – 2011 Regional Human Resources Manager

Human Resources for 435 employees at 5 facilities (Oxford, MI; Minneapolis, MN; West Branch, MI, Mexico City, Mexico, Sao Paulo, Brazil-including a 50 person sales force throughout the America’s region) My main focus areas are below:

Institute a formal interview program

Focus on Worker’s Compensation causes reducing lost time injuries from over ten a year to one a year

Develop and present leadership development program utilizing DDI concepts and curriculum

Develop and train Customer Service personnel in best practices

Develop Sales competency training

Develop training matrices for hourly employee development gap analysis

Facilitate team building exercises with Regional Management team

Supervise payroll and administrative staff.

Coordinate Sandvik Global initiatives in the America’s region

Develop and coach the performance management system through standardization of the review process in the America’s region

Actively determine the salary review process using the Mercer IPE process and salary administration through region America’s.

2004-2008 – Sandvik Hard Materials Human Resource Manager US

Responsible for all Human Resource functions for plants in West Branch, MI; Minneapolis, MN and twenty five person sales force throughout the United States.

Interviewing process for all US new recruits

Workers compensation investigation and administration for US sites

Payroll Management

Training and employee development.

Supervision of payroll staff

Hire employees in Minneapolis and in Michigan – travelling between the two plants

10/00-11/01 Human Resource Specialist – Lear Corporation Roscommon, Michigan

Responsible for administration of recruitment, screening and hiring programs for 300+ employees in a union environment.

Supervised staff regarding payroll, reception and HR Generalist.

Developed and implemented time keeping systems together with Kronos for the hourly, union staff.

Conducted safety assessments, training and investigations

Partnered with local agencies to secure funding for training inside the organization

Developed team building activities for management team and direct reports.

Led continuous process and program development to maintain competitive industry lead.

Maintained and modified Lear policies and procedures compliant with fair recruitment practices and employment laws.

Grievance Resolution, benefit administration, unemployment administration, and all facets of Human Resources in a union environment

06/95-05/00 Human Resource Generalist-Eaton Corporation Jackson, Michigan

Provided oversight for employment activities of 500 employee, multi-site, multi-state manufacturing in Georgia, Oregon and Michigan.

Worked directly with GM to coordinate and execute recruitment strategies.

Supervised one HR coordinator and one front office receptionist.

Insured timely and effective delivery of customer service that included coordinating all hiring activities, job fairs and community partnerships.

Establishing and coordinating recruitment and retention strategies.

Conducted internal investigations of injuries for worker’s compensation

Provided compliance, annual updates and data reporting for Affirmative Action Plan.

Ensured I-9 compliance including quarterly and annual random audits, criminal background screenings, and immigration verifications.

Successfully passed an I-9 audit saving the company

Coordinated yearly review process for all employees; administered functional reviews for all management

Professional Associations

Past Board member, Tolfree Foundation – West Branch, MI

Past board member Ogemaw Workforce Advisory Committee

Past board member Kirtland Community College Workforce Development

Member, Society for Human Resource Management

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