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Customer Service Representative

Greensboro, North Carolina, United States
January 26, 2018

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Bria Burton

**** * ******* **** *** G

Greensboro, NC 27403



To join and be an asset to a well-established company in efforts to promote growth through a challenging, yet rewarding position that utilizes the multifaceted skills I have acquired through previous experiences.

Skills are summarised below

Time Management

Detailed and Organized

Task Oriented

Customer Service

Quick Learner


Education / Qualifications


Place of Education


December 2017

University of North Carolina at Greensboro

Bachelor of Science in Kinesiology

Employment History

Employer/From – To

Roles & Responsibilities

Hayes Taylor Memorial YMCA

April 2015- Present

Inclusion Support Specialist/Counselor

Monitored Special Needs children in a day camp/after school setting.

Providing behaviour intervention plans for inclusive youth.

Obtained a current CPR/First Aid Certification.

Facilitating activities for children.

Planning and Modifying daily lessons

Conducted Weekly Parent Phone Calls.

A.E. Finley YMCA

May 2012- August 2014

Embark Assistant Head Leader

Trained a Staff of 6 to work with children with physical, mental, and emotional disabilities.

Assistant administrative duties for staff and campers

Organized a training manual and binder for staff to use a guide.

Filed Medical and Confidentiality Records.

Data Entry on information about children and how to care for them.

Provided support for emergency and overstimulated situations.

Conducted meetings with the families and children looking to get in the EMBARK program.


June 2009- December 2012


Provide extra mile customer service to each guest.

Handle cash and credit transactions.

Operate and train newly employed on POS system skills.

Leading crafts in store for weekly family events.

Serving as a Customer Service Representative for various fundraisers and holiday events.

Community Volunteer

Volunteer at the North Carolina State Junior Special Olympics for Basketball, Soccer, and Track and Field.

Provide school supplies and backpacks for Community Back-to-School drives.

Donate can foods and perishable food items to the families in shelters, group homes, and neighbourhoods surrounding rural areas.

Adopting a child during the holiday season to provide a memorable Christmas for.

Volunteer Mentor for local Girl Scouts Troop with free tutoring services and homework help sessions.

Volunteer work for local hospitals Tender, Love and Care Program.

Systems Experience/IT Skills

In depth knowledge of:

Software: MS Office, MS Word, WordPerfect, MS Works, MS Excel, Adobe

Acrobat Reader 6.0, Internet Explorer, Google Chrome

Operating Systems: Windows XP, Windows 7

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