Customer Service Representative
Resume:
Bria Burton
Greensboro, NC 27403
**********@*****.***
Objective
To join and be an asset to a well-established company in efforts to promote growth through a challenging, yet rewarding position that utilizes the multifaceted skills I have acquired through previous experiences.
Skills are summarised below
Time Management
Detailed and Organized
Task Oriented
Customer Service
Quick Learner
Professionalism
Education / Qualifications
Date
Place of Education
Degree/Qualifications
December 2017
University of North Carolina at Greensboro
Bachelor of Science in Kinesiology
Employment History
Employer/From – To
Roles & Responsibilities
Hayes Taylor Memorial YMCA
April 2015- Present
Inclusion Support Specialist/Counselor
Monitored Special Needs children in a day camp/after school setting.
Providing behaviour intervention plans for inclusive youth.
Obtained a current CPR/First Aid Certification.
Facilitating activities for children.
Planning and Modifying daily lessons
Conducted Weekly Parent Phone Calls.
A.E. Finley YMCA
May 2012- August 2014
Embark Assistant Head Leader
Trained a Staff of 6 to work with children with physical, mental, and emotional disabilities.
Assistant administrative duties for staff and campers
Organized a training manual and binder for staff to use a guide.
Filed Medical and Confidentiality Records.
Data Entry on information about children and how to care for them.
Provided support for emergency and overstimulated situations.
Conducted meetings with the families and children looking to get in the EMBARK program.
Chick-Fil-A
June 2009- December 2012
Cashier
Provide extra mile customer service to each guest.
Handle cash and credit transactions.
Operate and train newly employed on POS system skills.
Leading crafts in store for weekly family events.
Serving as a Customer Service Representative for various fundraisers and holiday events.
Community Volunteer
Volunteer at the North Carolina State Junior Special Olympics for Basketball, Soccer, and Track and Field.
Provide school supplies and backpacks for Community Back-to-School drives.
Donate can foods and perishable food items to the families in shelters, group homes, and neighbourhoods surrounding rural areas.
Adopting a child during the holiday season to provide a memorable Christmas for.
Volunteer Mentor for local Girl Scouts Troop with free tutoring services and homework help sessions.
Volunteer work for local hospitals Tender, Love and Care Program.
Systems Experience/IT Skills
In depth knowledge of:
Software: MS Office, MS Word, WordPerfect, MS Works, MS Excel, Adobe
Acrobat Reader 6.0, Internet Explorer, Google Chrome
Operating Systems: Windows XP, Windows 7
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