Customer Service Data Entry, administrative assistant receptionist

SHELBY L. STEVENS

*** *********** **. ******, ** 30096

Shelby Stevens ****@*****.***

Mobile 717-***-****

Seeking a challenging position with an organization with a possibility for advancement and growth, an environment where I can have an opportunity that allows for full capitalization, develop while adding on to my previous experience and potential. C ore Competencies: Software: J D Edwards, Windows (Vista 7, 8, 8.1 &10), Microsoft Office: Word, Excel, PowerPoint, Outlook, Acrobat Professional, Time Management, Telephonic Techniques, Professional Office Etiquette, Internet Research, Interdepartmental Coordination, and Purchasing.

PROFESSIONAL EXPERIENCE

Square 1 Art October 2017-December 2017

Data Entry Employee N orcross,Georgia

● Review catalog orders for deficiencies and errors and correct any information needed.

● Correctly enter students name for customized are catalogs.

● Effectively enter customers order data by inputting in a timely matter.

● Contributes to team efforts by accomplishing related results as needed. EmployPartners August 2017-October 2017

Mail Clerk D uluth,Georgia

● Sort mail for Faith and freedom coalition Project

● Handled returned letters, adjustments, bills, orders, and payments.

● Placed m ail in metal bins and carry to departments for distribution

● Stamped, read, sorting, and routing incoming mail kept necessary records. DocuFree Corporation August 2016- June 2017

Client Services R oswell, Georgia

● Create paperless environments for businesses by scanning paper into text searchable images.

● Develop process improvements to enhance service efficiency and effectiveness.

● Worked on team projects to ensure orders are secure and completed in a timely manner.

● Analyze and resolve service issues promptly.

Appleone April 2016-May 2016

Administrative Assistant R oswell, Georgia

● Provided temporary mobile homes for families who were experiencing hardships.

● Responsible for taking information over the phone and faxing proper forms to victims.

● Located skilled technicians to repair the homes from the disasters.

● Worked on team projects, completed follow ups on victims. Robert Half December 2015-January 2016

A dministrative Assistant A lpharetta, Georgia

● Answer telephones, direct calls, and take messages.

● Maintain and update filing, inventory, mailing, and database systems.

● Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

● Communicate with customers, employees to answer questions and address complaints.

● Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and computers.

HealthPort December 2014-October 2015

Document Indexing Operator A lpharetta, Georgia

● Responsible for the prepping, scanning, and indexing of various documents.

● Processed applicant health information and fulfill medical record requests.

● Accurately identified and indexed information contained in a request letter.

● Accessed document scanning system and generated customer invoices for payment. Convention Connection September 2014-Oct 2014

Customer Service A tlanta, Georgia

● Check Registrants into the World Conference.

● Verify Registrants company association.

● Take payment and set up new registrants and supply badges.

● Provided excellent customer service, escorted registrants into their destination. Pennsylvania Department of State June 2003-June 2014 Receptionist/Clerk Typist II H arrisburg, Pennsylvania

● Operate telephone switchboard to answer, screen and forward calls.

● Provided information, taking messages and scheduling appointments.

● Receive payment and record receipts for services.

● Perform administrative support tasks such as proofreading, transcribing handwritten information

● Order supplies weekly for office.

Receptionist/Clerk Typist I H arrisburg, Pennsylvania

● Greet persons, determine nature and purpose of visit, and escort them to specific destinations.

● Us ing expert data entry skills fi le and maintain records.

● Copied documents, sorted and distributed vehicle registration information.

● Driver license restorations to staff members, processed disability placards. EDUCATION

John Harris High School Graduation Date June 1979

References upon Request

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