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Customer Service, Project management, proficient in Microsoft excel.

Roselle, Illinois, United States
January 26, 2018

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James Green

*** ****** **. *

Schaumburg IL, ****3



•Strong assessment, communication, and follow-up skills. Highly organized and efficient.

•Focused, with expert time management skills; able to prioritize and complete projects on time.

•Able to work with a team or independently. Detail oriented and meticulous; possesses proactive leadership and readily accepts new challenges.

• Proficiencies include: Project management, (Word, Excel, PowerPoint, Outlook, and Access).


Financial Management Systems: Default Resolution Specialist (Government Services) 05/2017-08/2017

•Responsible for locating and notifying borrowers of their defaulted student loans.

•Provided customer service in accordance to the U.S Department of Education Contract.

•Skip-trace to locate borrowers, update records and document activity.

•Record and update account activity including borrower’s financial status, demographics, and collection efforts.

•Collect documents from borrowers to ensure they are enrolled successfully into the rehabilitation program.

•Solving complex problems and provide solutions in communicating with borrowers.

Securitas: Security Officer/Internal Rover 12/2015-05/2017

•Observe and report activities and incidents at client site.

•Make periodic patrols on foot and vehicle, inspect protection devices and fire control equipment.

•Controls access to client site and facility through admittance process.

•Responds to incidents of fire, medical emergency, bomb threat, flooding, and hazardous materials.

•Monitor CCTV and prepare logs and reports as required.

Fortitude Systems: Logistics Coordinator 08/2015-11/2015

•Responsible for monitoring deliveries, liaising with clients, couriers and internal departments.

•Efficiently solve problems relating to transportation of goods in locations both national and overseas.

•Submit claims for lost, damage and stolen goods.

•Redirect, re-route, and release orders for prospective clients.

•Maintains an accurate log of all transportation and goods.

•Assist clients with product selection and pricing to improve transportation routes.

DeVry University; Account Manager/Military Advisor 06/2012-09/2012

•Working in a call center. Answered inquiries and made outbound calls to prospective students and students that are active.

•Managed a portfolio of students within an 8 week semester.

•Conducted interviews with active military personnel; veterans, reservists and regular students.

•Awarding, packaging, repackaging, auditing, balancing ledgers and processing loan documents, also discussed finance options; process payments and sent out correspondence emails to students that may have difficulty with tuition.

•Coordinate with other departments such as Admissions, Student records, Student accounts, and verification.

Lending Solutions; Level (2) Direct/Internet/Indirect Underwriter 11/2011-06/2012

•Analyzed Consumer credit applications and personal information for direct and indirect lending.

•Assisted loan processors to lower risk assessment.

•Achieved a 96% accuracy rate during loan audits.

•Reviewed documents: Dealer contracts, verification of income, tax returns, and additional documentation.

•Verified completeness and accuracy of credit applications in compliance with underwriting guidelines.

American Intercontinental University Online: Sr. Financial Aid Advisor 10/2005-07/2009

•Working in a call center environment analyzing financial information (fafsa).

•Awarding and packaging, auditing, and balancing ledgers.

•Assist students with the verification process.

•Coordinate with other departments such as Admissions, Academics, Student records, and Prior Learning.

•Process grants and loan disbursements.


Elgin Community College

Degree: Associate of Applied Science

Major: Criminal Justice

Graduated: 2015

Harper College: 2017


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