Customer Service, Data Entry
Resume:
Augustus Patterson
*******@*****.***
Collegeville, PA 19426
Home: 610-***-****
Cell: 484-***-****
Education: Lincoln University of Pennsylvania B.S. in Mass Communications, May 2013
Cumulative GPA: 3.0/ Major GPA: 3.1
Work Experience
Movie Tavern Exton, PA July 2016-present
Cook/Shift Leader
-Responsible for providing large volumes of quality food in an extremely fast paced environment.
-Cleaning and closing assigned areas.
-Properly portioning and preparing food.
-Promoted to Shift Leader in July 2017
-Responsible for running kitchen efficiently and effectively
-Creating work schedule
-Counting and verifying inventory
-Processing orders for supplies
-Getting food to guests as quickly and efficiently as possible
-Coming up with solutions and resolving issues quickly
-Cooking and prepping food
-Responsible for knowledge of all things related to the kitchen
-Communicating with employees on cooking line to reinforce accurate orders.
SODEXO Malvern, PA May 2016-present
Shipping & Receiving Clerk
- Filing, packaging, and preparing mail to be mailed out efficiently in a fast efficient manner.
- Filling customer mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms.
- Verifying and keeping records on incoming and outgoing shipments, as well as preparing items for shipment.
- Assembling, addressing, stamping, and shipping merchandise or material; as well as receiving, unpacking, verifying, and recording incoming merchandise or material.
- Arranging for transportation of products.
- Utilizing Fed-Ex Ship Manager to process shipments
- Completing UPS shipments through UPS WORLDSHIP software.
Manpower Staffing Agency East Norriton, PA April 2013-May 2016
Cook1/Server/Mailroom Clerk
- Responsible for preparing and serving food effectively and efficiently in a fast pace environment
- Stocking food and supplies, logging temperatures, and providing excellent customer service
- Managing food station and assisting other stations as needed
- Maintaining property upkeep.
- Serving food and catering to youth groups
- Filing, packaging, and preparing mail to be mailed out efficiently in a fast efficient manner.
- Filling customer mail and telephone orders from stored merchandise in accordance with specifications on sales slips or order forms.
- Computing prices of items, completing order receipts, keeping records of out-going orders, and requisitioning.
- Verifying and keeping records on incoming and outgoing shipments, as well as preparing items for shipment.
- Assembling, addressing, stamping, and shipping merchandise or material; as well as receiving, unpacking, verifying, and recording incoming merchandise or material.
- Arranging for transportation of products.
ARAMARK Philadelphia, PA September 2013-present
Supervisor
- Responsible for Conducting team meetings, supervising employees, confirming policies with staff, training employees, preparing concession stands for events, and assisting warehouse.
- Providing excellent customer service, handling and reporting any customer issues or complaints, data entry, ensuring staff has everything they require and equipment is operational, reporting any utility issues, counting inventory, verifying inventory, and merchandising.
WDEL 1150 AM Radio Station Wilmington, DE January 2013- April 2013
Intern Videographer
- Video Production and Creating and completing shot sheets for Voice-Over's
- Writing and Editing Video, Scripts, and stories
Papa John's King of Prussia, PA May 2012- February 2014
Delivery Driver
- Preparing and Delivering food and supplies to customers, taking customer orders via telephone, providing excellent customer service, data entry, handling money and training employees.
- Responsible for supervising employees, training employees, providing excellent customer service, handling and reporting customer issues and complaints to the general manager.
- Data entry, counting and verifying inventory, stocking product, opening and closing store.
- Handling cash and credit card transactions, and responsible for the cash in my possession during shift.
Knowledge / Skills / Abilities
Computer Literacy:
- Microsoft Office Suite (Microsoft Word, Excel, and PowerPoint)
- UPS Worldship
- Adobe Reader
- Final Cut Pro
- Sony Vegas
- Adobe Audition
- Administrative Data Entry
Foreign Language:
- Conversational Spanish
Reference List
Steve Grant 610-***-****), Operations Manager, 18 Moores Road Malvern, PA 19355, *****.*.*****@*****-******.***
Nicole Viotti 267-***-****), Concessions Manager at ARAMARK Corporation, 1 Lincoln Financial Field Way, Philadelphia, PA 19146, ******-******@*******.***
Pernell Campbell 610-***-****), Kitchen Manager at Movie Tavern, 110 Bartlett Ave, Exton, PA 19341, ***************@************.***
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