Manager Microsoft Office
Resume:
HENRY OFORI-ASAASE
Ohio **231
*********@*****.***
CARRRIER OBJECTIVES
Customer services supervisor with 6+ years of experience working directly with customer of united airlines, a fortune 500 company out Columbus international airport. Working on my economics degree currently at Ohio state university, an impeccable written and verbal communications skills as well as excellent interpersonal skills.
PROFFESSIONAL EXPIRENCE
ALLIANCE DATA Westerville OH
Account Manager, November 2017-Present
(I)Propose, prepare, present as well as manage campaign
(II) Develop and deliver progress report and required documentation on accounts
(III)Support bailing process, credit issue open order and non-payment issues
(IV)Manage daily workflow as individuals and team best meet production deadline
(V)Analyze all internal report to ensure data integrity and the best practices are been met.
AIRPORT TERMINAL SERVICES COLUMBUS OH,
Customer services supervisor, October 2014-September, 2017
(I)Prepare daily flight schedules for both departing and arrival for united airlines at Columbus international airport.
(II) Read and analyze incoming daily report to determine their importance and plan their distribution across a staff of 20 people.
(III) Train employees in new products of united airlines before releasing to the public
(IV) Prepare daily shift report and other documents using word processing, database, spread sheet and other presentation software.
(V) Deal with the day to day problems the operation faces such as delays, cancellations and passenger complains.
SECURITAS SECURITY GROVE CITY OH,
Lead security officer, November 2012 - October2014
(I)Train new security officers the site to satisfaction of the client
(II)Prepare daily work schedules of the security officers working the site
(III)Monitor surveillance cameras for unauthorized personnel and intrusions
(IV)Coordinate with emergency personnel for safe and easy evacuations in emergency situations.
CONTINENTAL AIRLINES NEWARK NJ,
Customer services Lead march 2008 – September 2009
(I)Supervise a team of 5 agents in the performance of their duties
(II) Coordinate with shift supervisor in training new employees
(III)Prepare shift reports on delays, cancellations for shift supervisors
(IV) Asist gate agents in their daily responsibilities by training them in the company’s policies, and products.
EDUCATION
(I)Ohio state university, current
Economics. GPA:3.0/4.0
(II)Columbus State College, current
Criminal Justice. GPA 3.0/4.0
SKILLS
(I)Expert in Microsoft office, word, power point, spreadsheet, power point
(II) certified EMT and Paramedics
(III) Registrations in MNLS
RFRENCES
(I)Amanda Bearisto
Manager airport terminal services
*********@******.***
(II)Francis Nyamekyere
Supervisor airport terminal services
*********@******.***
(III)George Owusu
Personal
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