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Customer Service Project Manager

Warner Robins, Georgia, United States
January 26, 2018

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**** **** *****, ****** ******, GA 31088

843-***-**** (cell)

OPERATIONS & TRAINING MANAGER: Aviation, Transportation

Results-driven operations leader with extensive experience directing the delivery of complex flight / trip planning and corporate training programs for such industry leaders as Boeing / Jeppesen and Continental Airlines. Skilled corporate trainer capable of creating and managing dynamic staff development and learning programs. Hands-on project manager adept at orchestrating multiple concurrent efforts within constantly changing aviation environments to ensure the seamless achievement of service delivery excellence. Areas of expertise:

Managerial Leadership Corporate Training Training Program Creation & Management

Aviation & Transportation Operations Management Logistics Management Flight & Trip Planning

Process Design & Engineering Client Relationship Management Team Building


Advance Auto Parts / Retail Sales / Key Holder, Dec 2015 to

Sales Associate/Key Holder

Primary Responsibilities

Provide GAS2 selling experience for DIY and DIFM customers

Achieve personal / store sales goals and service objectives

Manage DIY services including battery installation, testing, wiper installs, etc.

Ensure high standards of customer service and store appearance standards

Key holder responsibilities (task assignment and completion, safety, open/close duties)

Secondary Responsibilities

Assist in store inventory processes including truck put away, shoot outs, cycle counts, back stock, etc.

Store Cleanliness including floors, bathrooms, facing, dusting, parking lot

Provide DIY services including battery installation, testing, wiper installs, etc.

United States Postal Service / Savannah GA. Jan 05 2015 to May 15 2015

CCA- City Carrier Assistant.

Deliver mail on city route in Savannah Ga also Rural Carrier in Hardeeville S.C.

Lowes Companies / Bluffton, South Carolina. Apr 2012 to Dec 23, 2014.

Receiving and stocking associate.

Unemployed :

Feb 2011 - Apr 2012

BOEING / JEPPESEN DATA PLAN, Hilton Head, South Carolina and Columbus, Cincinnati Ohio 2000-2011

Division of Boeing dedicated to providing trip and flight planning services for the worldwide aviation industry.

Corporate Trainer (2009-2011)

Lead critical ongoing training efforts for a 65-member international operations team, planning and facilitating training programs for both new and established personnel. Ensured the team’s knowledge of continually updated rules / regulations surrounding the complex trip and flight planning process and provided special training to coach planners through the progressive attainment of industry qualifications.

Built the organization’s first-ever dedicated training program from the ground up, researching and establishing robust systems for maintaining across-the-board proficiency in all key industry practices and standards. Created a highly regarded centralized training resource, compiling a diverse range of internal and international information into a single, comprehensive tool. Successfully mentored numerous staff to the achievement of associate trip planner, flight planner, senior planner, and dual qualified planner levels.

Maintained up-to-date knowledge of intricate industry regulations relating to such issues as permits, handling, PPRs (Prior Permission Required), slots, customs, fuel, part 91K, 135 operations, and immigration.

International Operations Planner-Dual Qualified (2000-2009)

Orchestrated all logistics to ensure the seamless worldwide operation of private aircraft flights for the key NetJets account. Coordinated the end-to-end flight planning process, from securing landing / overflight permits and arrival / departure slots to the arrangement of fueling services and other ground handling matters and such customized services as obtaining passenger diplomatic clearances, rental cars, and hotel accommodations. Spearheaded all activities behind launching new service operations in each of the client’s 3 office locations. Acknowledged as the go-to company resource for all international flight planning issues with a deep knowledge and skill set in international flight operations management.

UNIVERSAL WEATHER & AVIATION, Houston, Texas, NOV 99 to APR 2000 713-***-****

FLIGHT COORDINATOR: For worldwide operations of private/corporate aircraft. Arranged all ground handling services for private aircraft. Obtained diplomatic clearances, arranged rental vehicles, coordinated fueling services, arranged customs notifications, and provided coordination of flight plans. Secured arrival and departure slots as needed and arranged landing or overflight permits worldwide.

CONTINENTAL AIRLINES (1994-1999), Houston, Texas.


CRC ANALYST - Analyzed, researched and submitted oversale reports on oversold flights. orked the OA HELP DESK, assisted other airline help desks with reservation problems on the various airline systems, Sabre, Apollo, Worldspan, Galileo, Amadeus and Air Canada. Performed fraud investigations and surveys for various markets that with codeshares to determine if passengers are being moved. Worked on several codeshare projects including Alitalia, Air France, and AirCanada. Adjusted flight inventories as needed to obtain maximum yield.


OPERATIONS COORDINATOR - Responsible for maintaining Half Hour and Daily service levels for all functions. Ensured staff is was prepared to handle any emergencies that may arise. Directed calls to the appropriate function as needed. Loaded overnight reports and sent to network to indicate call totals. Interacted with all levels of management and assisted agents with office policy. Assisted with emergency passes as the after-hours pass bureau.


EXECUTIVE ACCOUNTS AGENT – Assisted travel agencies with fare rules, overbooking seat selection and policy issues. Provided detailed training for new hires and recurrent training on policies and procedures.

MAL’S DO-ALL COMPANY, Construction for Stepfather (1992-1994), Wilkesboro, NC

GENERAL CONSTRUCTION – Brickwork, painting, electrical, and remodeling.

CONTINENTAL AIRLINES (1988-1992), Houston, Texas.


Specialty Summary: Maintains tactical aircraft, support equipment, and forms and records. Performs and supervises flight chief, expediter, crew chief, repair and reclamation, quality assurance, and maintenance support functions.

Duties and Responsibilities: Services aircraft. Performs end-of-runway, postflight, preflight, thru-flight, and phase inspections. Performs integrated combat turns and hot pit refuels. Advises on problems maintaining, servicing, and inspecting aircraft and related aerospace equipment. Uses technical data to diagnose and solve maintenance problems on aircraft systems. Interprets and advises on maintenance procedures and policies to repair aircraft and related equipment. Troubleshoots and maintains aircraft structures, systems, components, and related equipment. Removes and installs aircraft components. Conducts functional tests of repaired components and systems. Adjusts, aligns, and rigs aircraft systems. Supervises and performs aircraft jacking, lifting, and towing operations. Inspects aircraft structures, systems, components, and related systems. Supervises and performs aircraft and component inspections. Interprets inspection findings and determines adequacy of corrective actions. Inspects and checks components for clearances, tolerances, proper installation, and operation. Inspects and operates powered and nonpowered aerospace ground equipment. Inspects and identifies aircraft corrosion for prevention and repair. Reviews maintenance forms, aircraft records, automated maintenance data systems, and historical reports to ensure complete documentation. Inventories and maintains aircraft equipment. Performs flight chief, production superintendent, expediter, crew chief, repair and reclamation, and maintenance support functions. Coordinates maintenance plans and schedules to meet operational commitments. Supervises and assists in launching and recovering aircraft. Reviews maintenance data collection summaries to determine trends and production effectiveness. Performs crash recovery duties. Performs staff and supervisory management functions.

Specialty Qualifications: Knowledge. Knowledge is mandatory of: principles applying to aircraft systems; concepts and application of maintenance directives and data reporting; using technical data; Air Force supply and deficiency reporting procedures; and proper handling, use, and disposal of hazardous waste and materials.


Airline Ticketing, Tariffs & Airport Operations Studies International Air Academy, St. Louis, Missouri

United States Air Force Non-Commissioned Officers Leadership School

Coursework in Statistical Process Control Wilkes Community College, Wilkesboro, North Carolina



2006 Karl Drive Apt 2103, Warner Robins, GA 31088

843-***-**** (cell)

Dear Sir/Dear Madam:

Having contributed to the streamlined delivery of both corporate training programs and logistical operations for such world-leading aviation corporations as Boeing / Jeppesen and Continental Airlines, I am now seeking the opportunity to join a local enterprise as I do not intend to leave the area. With extensive experience providing results-driven strategic planning, team leadership, and efficient program management, I am confident in my abilities to generate superior results as part of the team.

A sample of my achievements includes:

A proven record of success in managing complex services for a major client of Jeppesen, driving significant account expansion with the delivery of exceptional levels of customer satisfaction.

Selection to establish and run Jeppesen’s first-ever corporate training program, creating a robust system for achieving and maintaining staff proficiency in complicated industry rules and regulations.

Effectively managing the provision of these training services to a 65-member international operations team, mentoring staff to the consistent attainment of progressive industry qualifications.

Personally achieving the dual qualification level as an international operations planner and establishing a reputation as the go-to company resource for all manner of international flight planning issues.

In addition to my professional experience, in my spare time I enjoy working on cars and projects in my home. Utilizing my past construction experience as well as some learning programs that I have attended for my own personal edification, I have helped others on major automobile repairs and completed some important improvements in my own home. I am also very skilled in working with computers, whether it is trouble-shooting or setting up my own network at home. I am a self-starter and am willing to grow and learn as much as I can while helping others achieve their objectives.

For a more detailed presentation of my skills and background, please review the enclosed résumé and feel free to contact me at your earliest convenience. Thank you for your consideration.


Brian K. Loomis

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