Active Directory Manager

Jeffrey A. Keeler

979-***-**** / *********@*****.***

AREAS OF SKILL AND KNOWLEDGE

Customer Support and Service

Installation, Configuration, Upgrades, Troubleshooting, and Repair of Multiple Dell Desktops and Laptops.

Installation, Configuration, and troubleshooting of Windows 7

Installation, Configuration, and troubleshooting of Windows 10

Installation, Configuration, and troubleshooting of MS Office2010,2013,2016

User and Computer group management within Active Directory

ITIL Certification and understanding of ITIL processes

Imaging and software deployment through Altiris and SCCM

LAN/WAN/WWAN Setup, configuration, and troubleshooting.

Installation, configuration, and troubleshooting of Network Printers

Experience with Service Manager Ticketing System

Imaging computer using WinPE and wim files on a share drive.

Installation, configuration, and troubleshooting of Skype for Business previously known as lync.

Setup of Conference room multimedia including Tandberg, and other audio/video equipment.

PROFESSIONAL EXPERIENCE

3 Coast Galveston, TX 5/17-9/17

Contractor

Imaged Laptops and Desktops

Installed software for users

remote accessed users pc for troubleshooting

setup disaster recovery machines for use during emergency events.

Recovered equipment from users who were off boarded.

inventoried old equipment for disposal

used software center to install some of the software

Used SCCM to remote to users computer to install or remove software as needed in the ticket system.

Robert Half Technologies Houston, TX 5/17 – 5/17

Contractor short term

created tables in word that showed pictures of accessories that were sent out with rental equipment.

Harris County Public Health Environmental Services Houston, TX 10/11-03/17

System Officer II

Image new laptop and desktop Dell computers

install required software through Altiris or Sccm deployment software.

remotely supported employees located at offsite facilities

Installation, configuration, and troubleshooting of Network Printers

installation of third party software

activate and assign mobile equipment to users

In charge of setting up a Mobile command center for Emergency Response Team

Creating collections in SCCM

Creating and Distributing Images to collections in SCCM

Installation, Configuration, and troubleshooting of Windows 7

Installation, Configuration, and troubleshooting of Windows 10

Installation, Configuration, and troubleshooting of MS Office2010,2013,2016

User and Computer group management within Active Directory

LAN/WAN/WWAN Setup, configuration, and troubleshooting

Installation, configuration, and troubleshooting of Network Printers

Experience with Service Manager Ticketing System

Imaging computer using WinPE and wim files on a share drive.

Installation, configuration, and troubleshooting of Skype for Business previously known as Lync..

Setup of Conference room multimedia including Tandberg, and other audio/video equipment..

Jeffrey A. Keeler

MILITARY SERVICE

U.S. ARMY FT. Lee, VA 10/1987 - 10/1990

Combat Medic

Emergency room medic

Ambulance driver

was a nationally registered EMT

Honorably Discharged

EDUCATION

Associate Degree in Computer Systems Technology

MTI College of Business and Technology Nassau Bay, Texas

Obtaining Bachelor degree in MIS

Virginia College Online

CERTIFICATIONS

CompTIA A+ Certified

ITIL Foundation Certified

All-Hazards Communications Technician (COMT)

SCCM 2012

Contact this candidate