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Customer Service Security Officer

Fort Madison, Iowa, United States
January 26, 2018

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Susan Pfeiffer

**** ****** *

Fort Madison, IA **627


Professional Summary

Strong work ethic, dependable and dedicated to customer service. Follows policies, procedures and guidelines to assure consistent quality. Pays attention to detail for accurate documentation.

Professional Experience

Security Officer 2010 to Present

Securitas Security, Cedar Rapids, Iowa

Excellent Customer Service Skills in assisting building employees

Use of technology for documentation, monitoring of building and communication

Expert phone etiquette in transferring messages, making announcements and paging

Administers first aid to building employees and enforcement of safety and traffic on

company grounds

Cleaning Associate 2010 to 2012

Service Master, Fort Madison, Iowa

Efficiently completed cleaning duties at assigned work sites

Utilized safety precautions while cleaning, including personal protective equipment and fire extinguisher

Product Merchandiser 2012 to 2012

Convergence Marketing, Hanover, Minnesota

Assigned products to promote and reported to company outcome of promotions

Scheduled demonstrations and marketed products

Assembly/Manufacturing 2000 to 2006

Manpower, Burlington, Iowa

Completed general factory assembly tasks at various manufacturing companies

Education and Professional Development

Carl Sandburg Community College, Galesburg, Illinois

Freshman Composition, Keyboarding and Formatting-Typing 30 WPM

John Wood Community College, Quincy, Illinois

Introduction to E-Commerce, Business Writing, Interpersonal Communication


Silver National Career Readiness Certificate

Completed course in Microsoft Word- IWD, Burlington, Iowa

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