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Customer Service Social Media

Location:
Dubai, Dubai, United Arab Emirates
Posted:
January 26, 2018

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Resume:

NAME: AKOH GERALD AKWE

DATE & PLACE OF BIRTH: ** (20/09/1987)-KUMBA

NATIONALITY: CAMEROONIAN

ADDRESS: DUBAI, UNITED ARAB EMITAES

CONTACT: (+971) 058-***-****

E-MAIL: ac37al@r.postjobfree.com

RECEPTIONIST/SECRETARY/CUSTOMER SERVICE EXECUTIVE

Career Objective

An energetic and quick-learning individual ready to provide a positive attitude, customer service skills, clerical skills, record maintenance, and problem-solving abilities as well as performing administrative duties; seeking a challenging placement in any reputable company which offers me the opportunity to explore my talent to contribute to the growth of the organization.

Core Competencies

Ability to organize and prioritize tasks effectively

Friendly and outgoing personality

Fantastic initiative and problem-solving skills

Proficiency in Microsoft Word, Excel, Publisher and PowerPoint

Great interpersonal, customer service, administrative and leadership skills

Ability to work independently

Strong working knowledge of office procedures and basic accounting principles

Excellent typing skills and experienced in taking dictations

Ability to stay calm and work under pressure and to multitask

Organization. ...

excellent written and spoken communication skills.

friendly and professional telephone manner.

Educational Qualification

Bachelor Degree

Baccalaureate Certificate

Probatoire Certificate

Professional Aptitude Certificate

First School Living Certificate

Career Snapshot

Customer Service: Chariot Hotel Buea (Cameroon) from Jan 2016-Aug 2017

Receptionist/Secretary: Blue Pearl Hotel Bamenda (Cameroon) from Feb 2014-Nov 2015

Receptionist/Secretary: Kilimanjaro Systems Buea (Cameroon) from June 2011-Dec 2013

Customer Service: Chariot Hotel Buea (Cameroon) from Jan 2016-Aug 2017

Responsibilities:

Guided and directed customer service team towards achieving operational goals.

Ensured that customer service team has excellent communication skill to achieve customer satisfaction.

Ensured that an efficient and accurate filing system is maintained at all times

Organized and coordinated meetings, conferences and travel arrangements

Ensured that the customer calls are handled and answered in a timely and accurate fashion.

Welcomed and educated customers about organization’s products or services.

Handled inquiries, took orders and resolved customers’ complaints either through phone, email or social media

Maintain communication with customers via emails, phone calls, etc.

Prepare documentation and reports on routine customer correspondence for future reference purpose.

Arranging and confirming appointments and managing office equipment

Receptionist/Customer Service: Blue Pearl Hotel Bamenda (Cameroon) from Feb 2014-Nov 2015

Roles and responsibilities

Welcomed customers and provided them with precise and authentic information about hotel’s products and services

Handled inquiries, took orders and resolved customers’ complaints either through phone, email or social media

Directed visitors to their destinations by maintaining employee and department directories

Attracted customers by answering product and service questions and suggesting information about other products and services

Sorted and handed out mail, answered incoming calls on multi-line telephones

Maintained security by following procedures;

Monitored logbook and issued visitor badges.

Maintained telecommunication system by following manufacturer's instructions

Ensured that an efficient and accurate filing system is maintained at all times

Established an efficient trace File to ensure that all business booked is properly tracked.

Maintained a safe and clean reception area by complying with procedures, rules, and regulations.

Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Arranging and confirming appointments and managing office equipment

Receptionist/Secretary: Kilimanjaro Systems Buea (Cameroon) from June 2012-Dec 2013

Responsibilities:

Answered incoming calls or inquiries from prospective customers or clients

Assisted customers effectively by solving customers’ disputes

Provided customers with additional information services and products

Tactfully handled confrontational or stressful interactions with the public

Resolve customer complaints via phone, email, mail, or social media

Record details of customers contacts and actions taken

Arranged meetings of the board and prepare a correct record of proceedings

Prepared, in consultation with the chairman, the agenda and other documents for meetings

When authorised by the broad of directors or the executive, I prepared, approved, signed and sealed agreements leases, legal forms, and other official documents on the company’s behalf,

Drafted correspondence and scheduled appointments

Maintained complete and supported records of all Sales Agreements, Contracts and Quotations

Organized and maintained paper and electronic files, and provided information to callers

Send e-mails, answering phones

Effected travel arrangements.

Ensured meetings are effectively organised and minuted.

Computer skills

Perfect in using Microsoft office suite (Words, Publisher and Excel)

Perfect in internet usage

Language skills

English: excellent in reading, writing and speaking

French: fair in reading, writing and speaking

Personal details

Date of birth: 20/09/1987

Visa status: visit

Marital status: Single



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