Customer Service Social Media
Resume:
NAME: AKOH GERALD AKWE
DATE & PLACE OF BIRTH: ** (20/09/1987)-KUMBA
NATIONALITY: CAMEROONIAN
ADDRESS: DUBAI, UNITED ARAB EMITAES
CONTACT: (+971) 058-***-****
E-MAIL: **********@*****.***
RECEPTIONIST/SECRETARY/CUSTOMER SERVICE EXECUTIVE
Career Objective
An energetic and quick-learning individual ready to provide a positive attitude, customer service skills, clerical skills, record maintenance, and problem-solving abilities as well as performing administrative duties; seeking a challenging placement in any reputable company which offers me the opportunity to explore my talent to contribute to the growth of the organization.
Core Competencies
Ability to organize and prioritize tasks effectively
Friendly and outgoing personality
Fantastic initiative and problem-solving skills
Proficiency in Microsoft Word, Excel, Publisher and PowerPoint
Great interpersonal, customer service, administrative and leadership skills
Ability to work independently
Strong working knowledge of office procedures and basic accounting principles
Excellent typing skills and experienced in taking dictations
Ability to stay calm and work under pressure and to multitask
Organization. ...
excellent written and spoken communication skills.
friendly and professional telephone manner.
Educational Qualification
Bachelor Degree
Baccalaureate Certificate
Probatoire Certificate
Professional Aptitude Certificate
First School Living Certificate
Career Snapshot
Customer Service: Chariot Hotel Buea (Cameroon) from Jan 2016-Aug 2017
Receptionist/Secretary: Blue Pearl Hotel Bamenda (Cameroon) from Feb 2014-Nov 2015
Receptionist/Secretary: Kilimanjaro Systems Buea (Cameroon) from June 2011-Dec 2013
Customer Service: Chariot Hotel Buea (Cameroon) from Jan 2016-Aug 2017
Responsibilities:
Guided and directed customer service team towards achieving operational goals.
Ensured that customer service team has excellent communication skill to achieve customer satisfaction.
Ensured that an efficient and accurate filing system is maintained at all times
Organized and coordinated meetings, conferences and travel arrangements
Ensured that the customer calls are handled and answered in a timely and accurate fashion.
Welcomed and educated customers about organization’s products or services.
Handled inquiries, took orders and resolved customers’ complaints either through phone, email or social media
Maintain communication with customers via emails, phone calls, etc.
Prepare documentation and reports on routine customer correspondence for future reference purpose.
Arranging and confirming appointments and managing office equipment
Receptionist/Customer Service: Blue Pearl Hotel Bamenda (Cameroon) from Feb 2014-Nov 2015
Roles and responsibilities
Welcomed customers and provided them with precise and authentic information about hotel’s products and services
Handled inquiries, took orders and resolved customers’ complaints either through phone, email or social media
Directed visitors to their destinations by maintaining employee and department directories
Attracted customers by answering product and service questions and suggesting information about other products and services
Sorted and handed out mail, answered incoming calls on multi-line telephones
Maintained security by following procedures;
Monitored logbook and issued visitor badges.
Maintained telecommunication system by following manufacturer's instructions
Ensured that an efficient and accurate filing system is maintained at all times
Established an efficient trace File to ensure that all business booked is properly tracked.
Maintained a safe and clean reception area by complying with procedures, rules, and regulations.
Maintained continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.
Arranging and confirming appointments and managing office equipment
Receptionist/Secretary: Kilimanjaro Systems Buea (Cameroon) from June 2012-Dec 2013
Responsibilities:
Answered incoming calls or inquiries from prospective customers or clients
Assisted customers effectively by solving customers’ disputes
Provided customers with additional information services and products
Tactfully handled confrontational or stressful interactions with the public
Resolve customer complaints via phone, email, mail, or social media
Record details of customers contacts and actions taken
Arranged meetings of the board and prepare a correct record of proceedings
Prepared, in consultation with the chairman, the agenda and other documents for meetings
When authorised by the broad of directors or the executive, I prepared, approved, signed and sealed agreements leases, legal forms, and other official documents on the company’s behalf,
Drafted correspondence and scheduled appointments
Maintained complete and supported records of all Sales Agreements, Contracts and Quotations
Organized and maintained paper and electronic files, and provided information to callers
Send e-mails, answering phones
Effected travel arrangements.
Ensured meetings are effectively organised and minuted.
Computer skills
Perfect in using Microsoft office suite (Words, Publisher and Excel)
Perfect in internet usage
Language skills
English: excellent in reading, writing and speaking
French: fair in reading, writing and speaking
Personal details
Date of birth: 20/09/1987
Visa status: visit
Marital status: Single
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