Customer Service Support

CURRICULUM VITAE

FEDERICO PETROSINO

Nationality: Italian

Gender: Male

Date of birth: 19/07/1990

Address: ** ******** ******, *******

Mobile: +39-328*******

Mobile (preferred): +44-758*******

E-mail: *****************@********.**/ ******-**@*******.** Skype: fede.petro1910

Work Experience

Cisco Agent- IT support 01/2017 - Current

Concentrix, Belfast

Responsabilities:

Performs a variety of clerical and administrative duties pertinent to Customer Support

Provides phone, remote, and desk-side technical support to users in the areas of e-mail, directories, standard MS Windows desktop applications, and network connectivity

Provides personal computer support, problem analysis, and hardware/software installation and configuration

Interacts daily with customers to ensure productivity; provides individual feedback

Performs troubleshooting and support to operating systems, peripheral devices, and layered software packages

Provides support for implementation, troubleshooting and maintenance of IT systems

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/network devices, mobile devices, etc.

Provides problem identification, diagnosis and possible resolution of problems

Provides support for the escalation and communication of status to agency management and internal customers

Provides assistance to users in accessing and using IT systems

Interpret and/or discuss information with others, which involves terminology or concepts not familiar to many people; regularly provide advice and recommend actions involving rather complex issues

Performs other duties and special projects as assigned Customer Service Agent- Lisbon,Portugal

WebHelp Portugal (EasyJet Project) 02/2016-11/2016 Responsabilities:

Provide customer service to customers via telephone, Live Chat and e-mails in Italian and English

Perform outbound calls according to the company policies and corporate values

Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered

Resolve all sorts of technical problems reported by customers

Handle both written and verbal internal communication

Work in a team, support team members and contribute to a good atmosphere on the job

Secretary Assistant – Salerno- Italy 04/2012- 05/2012 University of Salerno

Responsabilities:

Cataloging and archiving practices students

Reorganization of forms for assessments

Providing Student support

Assisting secretary

Interpersonal skills

Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access, etc., to produce correspondence and documents and maintain presentations, records, spreadsheets and databases. Education

FEDERICO II UNIVERSITY - Naples, Italy 10/2013 – 06/2015 Master degree in European studies- Politcal Science and Development Strategies UNIVERSITY OF SALERNO - Italy 10/2009 – 09/2013

Bachelor degree in Political Science and International Relations AM LAnguage – Gzira- Malta 02/2015 – 03/2015

English Course- Intermediate Level

ASBL Progrès – Brussels, Belgium 09/2015 – 01/2016 French Course- Intermediate Level

Language Skills

Italian: Mother tongue;

English: Intermediate;

French: Intermediate.

IT Skills

Operating Systems: DOS, Windows 1995/98/2000/Vista/Seven/8/Kana/eRes;

Applications: Microsoft Applications, Internet Browsers, Email clients, Android & Chrome Apps; iOS.

Extracurricular Experiences

Volunteer at Sant’Egidio Community: delivering food to homeless people;

Occasional Jobs: Waiter, Bartender, Whitewasher, Supermarket clerk;

Sport Jobs: Coach of a youth football team;

Others: Customer service (2004-2008), public relations (2005-2010), politics (2008-2013). Professional Summary

My international education is a benefit to become more culturally aware, to improve my communication abilities and to become an excellent member actively participating to any sort of team. As a result I am flexible and I can adapt quickly to the circumstances and cultural environments. I have the ability to work under pressure to achieve monthly goals, I am proactive in generating business taking every opportunity to close deals. I also have excellent customer service skills and I am able to build rapport and maintain long term business relationships with both buyers and sellers. Now looking forward to a making a significant contribution in an ambitious and exciting company.

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