MICHELLE A. FISKIN (BROWN)

*** ********* *****

Lake Zurich, Illinois 60047

773-***-****

ac379z@r.postjobfree.com

OBJECTIVE

Looking to obtain an HR Coordinator position or HR Specialist position with a company that will allow for career advancement and greater scope of experience for individual who is friendly, extremely organized, detail oriented, punctual, a critical thinker and who adapts to changes well

EDUCATION

Earned 14 credits towards a health related degree, June 2010-December 2010

Illinois Central College, East Peoria, Illinois

GPA: 3.5/4.0

Bachelor of Science in Public Health, August 2009

Emphasis in General Community Health

Focus Area in Environment and Health

Northern Illinois University, DeKalb, Illinois

GPA: 3.9/4.0

COMPUTER SKILLS

Proficient in Microsoft Application: Excel, Outlook, PowerPoint and Word

Proficient in DBAdmin, DBCalc, SAP, EPIC and Lotus Notes

WORK EXPERIENCE

Pension Specialist, Aon Hewitt, Lincolnshire, Illinois, January 2017-Present

Perform calculations and estimates in DBCalc of vested benefits for participants, and prepare and send pension kits to participants

Analyze clients’ pension plan provisions and resolve inquiries from participants regarding their reduced benefit amount, calculation discrepancies, vested service and credited service, and make updates of participant information in database

Review and ensure returned payment set-up paperwork from participant is accurate, then payment is set-up in DBAdmin and trustee website, ensuring to meet scheduled monthly cut-off dates set by the trustee

Generate death benefit paperwork for beneficiaries and stop payments in databases

Provide high quality service to 3 clients, including 1 client which is the largest contract in Pension Administration Department

Sustain high standards and prioritize multiple tasks in deadline driven workplace by ensuring special projects and daily responsibilities are completed early

Act as a liaison between participants of clients and Human Resources Representatives

Customer Service Representative, Fresenius Kabi USA, LLC, Lake Zurich, Illinois, August 2014-July 2016

Managed sales inquiries over the phone for customers and pharmaceutical sales representatives with questions pertaining to orders, product availability, tracking of shipments, backorders and pricing of products in SAP computer system

Authorized and process paperwork to credit customers for order entry errors, shipping errors, damaged products, shortage/overage of products and return discrepancies, working closely with other departmental teams to ensure corrections were processed accurately and timely

Handled multiple accounts, including 1 account which is a “top big 3” grossing account

Handled inquiries from Customer Service Department email

Entered sales orders in SAP computer system via fax, email and over the phone

Patient Access Representative, Northwestern Medical Faculty Foundation, Chicago, Illinois, January 2012-October 2013

Triaged patients over the phone, scheduled patients’ appointments with 20 orthopedic surgeons and 12 therapists and entered patients’ demographic and insurance information into Epic scheduling system

Acted as a liaison between patients and doctors, medical staff and administrative staff by creating and sending electronic messages via Epic computer system to 20 nursing teams while maintaining patient confidentiality

Maintained high quality standards in quota driven workplace while handling at least 100 incoming calls every day

Confirmed various imaging exams have been preauthorized by patients’ insurance, performed a variety of administrative duties and exercised strong interpersonal communication skills with patients and department personnel

Responded to patients’ other needs and concerns, and resolved patients’ complaints

POS Specialist, Kohl’s, Chicago, Illinois, June 2011-December 2011

Supervised and assisted employees in resolving various transaction issues and errors at sales registers

Balanced and closed down registers in customer service, jewelry, and point of sales departments at the end of business day

Managed and assigned break schedules for employees

Interacted with customers and provided appropriate customer service

Served as a liaison between employees and administrators

POS Associate, Kohl’s, Chicago, Illinois, March 2011-June 2011

Trained new employees in customer service and point of sales departments

Solicited and activated Kohl’s Charge applications

Maintained high standards of customer service during high-volume and fast-paced operations

Balanced cash drawer before and after shift

MILITARY EXPERIENCE

Motor Transport Operator, U.S. Army, Fort Hood, Texas, August 1999-December 2003

Appointed by commander to lead field exercises

Passed the Military Commercial Driver’s License Exam (CDL)

Delivered cargo to 10 warehouses while operating an 18-wheeler on Army’s largest post in United States

Uploaded and downloaded cargo shipments utilizing forklift

Performed Preventive Maintenance Checks and Services (PMCS) on various heavy equipment

HONORS

Phi Kappa Phi Honor Society, January 2008-August 2009, Northern Illinois University

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