Ava S. Relerford

**** ********* ***** • Riverdale, GA 30296 • 404-***-****

ac379k@r.postjobfree.com

Multi-faceted, efficient & reliable professional with more than 10 years of experience in the mental health industry seeking mental health position that will allow for advancement.

EDUCATION

Bachelor of Science (BS), 2002 – Jackson State University Jackson, Mississippi Psychology/ Criminal Justice- Law Enforcement concentration 3.7 GPA

Master of Arts (MA), 2010 – Argosy University Sarasota, Florida Forensic Psychology

3.6 GPA

QUALIFICATION HIGHLIGHTS

Strengths:

Case management, counseling, and placement skills

Time, people, and relationship management skills

General Skills:

Exceptional organizational, interpersonal, and stress tolerance skills with the ability to multi-task and handle multiple projects concurrently

Assertive, efficient, goal oriented, and self-motivated Proficient in various computer and accounting software programs such as Microsoft Word, Excel, PowerPoint, Outlook, QuickBooks, etc.

Ability to develop and deliver presentations for small to large groups using Microsoft Office tools and applications

Excellent oral and written communication skills with the ability to review, edit, and write correspondence Extensive managerial, supervisory, and entrepreneurial experience across multiple professional industries Ability to simultaneously manage multiple projects related to resettlement, using community resources and contacts

HONORS AND AWARDS

Employee of the Month, Transitional Family Services 2015 Multiple promotions during tenure, Messages of Empowerment Productions, LLC, 2010-2013 Highest recorded score on comprehensive exam, Argosy University- Sarasota, 2010 Graduated with honors, Argosy University, 2010

Promoted to Office Manager, Accou-Wall Interiors, 2008 Employee of the year, Accou-Wall Interiors, Inc., 2008 and 2009 Employee of the month, Accou-Wall Interiors, Inc., 2008 and 2009 Promoted to AR Team Leader, Behavioral Solutions, 2002-2005 Employee of the month, Behavioral Solutions, Inc., 2004 and 2005 Graduated Magna cum Laude, Jackson State University, 2002 Crowned Miss Lambda Alpha Epsilon, Jackson State University, 2002 Lambda Alpha Epsilon- American Criminal Justice Association, 2001 Psi Chi - The International Honor Society in Psychology, Jackson State University, 2001 Honor’s Dorm Scholar, Jackson State University, 1999-2002 USSA All-American Scholar, Jackson State University, 1999-2002 National Dean’s List Scholar, Jackson State University, 1998-2002 CAREER HISTORY

Family Development Specialist Transitional Family Services February 2015 – Present

Deliver Intensive Family Intervention and CORE services to consumers based on the Trauma-Focused Cognitive Behavior Therapy (TF-CBT) modality

Serve as integral role in developing, implementing, revising, and maintaining a plan of care, using an interdisciplinary approach, appropriate to the specific assessed needs of the individual(s) served

Provides individual, group, and family therapeutic interventions, as outlined in consumer treatment plans

Review and utilize referrals, psychological assessments, treatment plans, interview data, questionnaires, etc. to manage substantial caseload of clients and deliver skill building services to each consumer/family

Provide on-call crisis intervention services to consumers and families if and when they experience a crisis after normal business hours

Participate in weekly Supervision meetings and communicate regularly with Team Lead to ensure quality of service being provided to each consumer/family

Participate in weekly team meetings to present accurate information regarding consumer behavioral updates, treatment plans, safety plans, authorization updates, discharge summaries, etc. for multiple consumers

Prepare and submit accurate and detailed BIRP notes for each consumer based on individual and family therapy sessions

Para Professional Hopes of Honorable Youth, LLC

January 2014 – February 2015

Delivered Intensive Family Intervention services to consumers based on the Dialectical Behavioral Therapy (DBT) modality

Assisted in developing, implementing, revising, and maintaining a plan of care, using an interdisciplinary approach, appropriate to the specific assessed needs of the individual served

Reviewed and utilized referrals, psychological assessments, treatment plans, interview data, questionnaires, etc. to manage substantial caseload of clients and deliver DBT skill building services to each consumer

Provided on-call crisis intervention services to consumers and families if and when they experience a crisis after normal business hours

Communicated regularly with Team Lead to ensure quality of service being provided to each family

Participated in weekly team meetings to present accurate information regarding consumer behavioral updates, treatment plans, safety plans, authorization updates, discharge summaries, etc. for multiple consumers

Participated in monthly Child and Family Team Meeting (CFTM) to contribute to an integrated approach to consumer care

Prepared and submitted accurate and detailed BIRP notes for each consumer based on individual and family therapy sessions

Office Manager Messages of Empowerment Productions, LLC January 2012 – March 2013

Responsible for eight sub-areas of management, including, but not limited to, general project management, human resource management, accounts payable and receivables, information technology coordination, and event planning

Processed bi-weekly payroll reports; coordinated staff payroll, expense reimbursements, and contractor payroll details

Conducted monthly staff, office management, and operations meetings

Performed invoice processing and account reconciliation procedures for all projects and programs, vendors and contractors, etc.

Coordinated participation in, and provided logistical support for, multiple national and professional conferences

Provided executive level support including facilities management, new business development, vendor and contractor relations, presentation development, key communications liaising, etc.

Interim Business & Operations Manager Messages of Empowerment Productions, LLC June 2011 – January 2012

Coordinated the affairs of four divisions within the firm; supervised professional assignments for 3 project managers, 6 full-time staff members and upwards of 35 contractors/vendors

Co-authored several operational documents, as well as reporting documents for multiple projects

Responsible for the hiring, training, and recruitment of project/program staff and contractors

Conducted monthly business and operations meetings, project/program updates, and staff development meetings

Reviewed budgetary information, interpreted financial data, monitored expense reports and performed cost-benefit analysis on internal programs Project, Program, & Research Assistant Messages of Empowerment Productions, LLC September 2010 – March 2013

Provided advanced administrative/programmatic support and coordinator services in the areas of Social and Behavioral Interventions, Program Evaluation and Research Development, Organizational Effectiveness, as well as Social Marketing and Knowledge Dissemination

Served as co-facilitator and program coordinator for multiple behavioral and social risk programs within the Social & Behavioral Intervention practice area

Assisted with programmatic planning and implementation, as well as Recruiting and Training of new Communications Specialists

Co-facilitated weekly technical operating, implementation, and staff training meetings

Provided research and evaluation support for evaluation manager, epidemiologist, and evaluations team within the Program Evaluation and Research Development practice area

Coordinated and co-facilitated training and technical assistance sessions for multiple programs

Performed general administrative duties including data collection, data entry, database management, supply purchasing and inventory control, meeting planning, event coordination, word processing, etc.

Academic Intervention Facilitator Project Grad- Atlanta January 2010 – June 2010

Provided direct and intense educational, behavioral, and social services for academically challenged youth suffering from comorbidity

Facilitated academic intervention courses; ensured compliance with curriculum requirements

Directly impacted end of year test scores, and contributed to a drastic increase in the number of graduates from the educational complex

Office Manager/Executive Assistant Accou-Wall Interiors, Inc. February 2007 – June 2010

Managed more than 50 employees and contractors across several multi-million projects

Successfully and accurately managed upwards of $1.5 million project budgets

Provided full finance and accounting services including, but not limited to, accounts payable and receivable, account reconciliations, calculating and processing company payroll, bookkeeping via QuickBooks, data entry and database management, etc.

Provided executive and general administrative support including, but not limited to, RFP and proposal preparation and processing, distributing building plans and bid packages, preparing and processing purchase orders, travel arrangements, supply purchasing and management, etc.

Transportation/Freight Billing/CSR DSA/Amware Logistics May 2006 – September 2008

Provided the highest quality of customer care to ensure utmost satisfaction and sustain existing business growth

Reconciled and maintained several high-profile vendor accounts and decreased order- processing errors by upwards of 30%

Accurately calculated and processed inbound and outbound orders, transportation invoices, driver payroll, and outside broker compensation

Received multiple promotions within the company during tenure Clinical Assistant/ AR/AP Team Leader Behavioral Solutions, Inc. May 2000 – January 2006

Provided advanced level clinical and administrative support for multiple mental health providers servicing adolescent and adult patients

Managed more than 600 manual and electronic medical records in accordance with HIPAA regulations

Successfully reconciled and managed 150 client accounts; maintained confidential financial data

Increased AR/AP productivity by 50%; promoted to AR/AP team leader

Managed a team of 15 AR/AP representatives, providing consistent managerial expertise and support

Intern JPD Crime Lab- Forensic Services Unit

January 2002 – May 2002

Assisted lab technicians with critical evidence processing in the areas ballistics, finger printing, blood evidence, etc.

Provided general administrative support such as maintaining manual and computer generated files, preparing memorandums and reports, telephone switchboard operations, office assistance, etc.

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