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Desktop Support Microsoft Office

Dover, Delaware, United States
January 28, 2018

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Dover, De ***** 302-***-****

Professional Summary:

Computer Operator and Desktop Support Technician with 20 + years providing rapid client-centered technical support. Ability to analyze situations accurately and adopt an effective course of action. The expertise of meet deadlines and established schedules while following detailed instructions. Dedicated IT professional highly effective at maintaining and installing software and hardware for laptop and desktop computers. Seeks a role offering opportunities for using my knowledge of mainframe and the components and operation of large-scale computing systems. Along with ability of leadership that be used in coordination’s with of Computer Operators.


Ability to meet deadlines and established schedules while following detailed instructions

Prepare reports and logs detailing all shift activity and events.

Knowledge of the components and operation of large-scale computing systems.

A.S. Degree: Computer Information Technology

20 + Years of experience in computer fields (Old and New Equipment).

Experience with methods, practices, terminology, and procedures used in computer operations.


Anti-Virus Solutions Client Relations Detail-Oriented Desktop Support Focused Internet Support Laptop Support Mobile Devices Operating Systems Patient Quick-learner Routing-Client

Routing-System Self-Starter Strong Communicator troubleshoot


Computer Technician Remote Terminal Operator. Mar 2011 - Current

United Tote Dover, Delaware

Resolved computer hardware and software, printing, installation, word-processing, email and

operating systems issues.

Ordered necessary supplies and parts to repair malfunctioning hardware.

Setup, configured, and the ability to analyze hardware and software on company equipment.

Maintained 100% uptime on company networks through careful and preventative maintenance.

Ensure proper installation of cables, operating systems, and software.

Detect and troubleshoot network, computer and peripheral equipment malfunctions. Take corrective action or escalate problem as required.

Effectively communicate and interface, daily, with Dover Downs Sportsbook and client technical and business contacts, as required.

Insurance Agent Jul 2010 - Jan 2011

Bankers Life and Casualty Company Dover, Delaware

Trained in professional sales.

Trained in build rapport, listen, clarify and manage the conversational flow.

Met with 40 existing and prospective clients each week to select appropriate insurance policies.

Calculated quotes and educated potential clients on insurance options.

Evaluated leads obtained through direct referrals, lead databases and cold calling.

Met with prospective customers and business owners in their homes, businesses and other settings.

Assistant Store Manager May 1998 - Jul 2005

Rent A Center Dover, Delaware

Created sales contacts with on and off-premise accounts.

Effectively lead a seasoned team of partner managers and account coordinators.

Increased sales volume by adding 150 accounts in the Dover territory.

Trained peers and management team on internal system support and implementation plans.

Trained both internal and off-site users in repairing and resolving recurring issues


Security Specialist 81150-002 (Air Base Ground Defense 81150-007) Jun1984 – Mar 1987

The United States Air Force, Grand Forks, North Dakota

Basic Military Training Skills: Honor/Planning/Organization/Respect/Duty

Leadership (Alarm Response Leader)

Teamwork/Protocol/Chain of Command (Advanced Training)

Responsibility (Security of persons and properties (Nuclear Weapons)

Accountability (Inactive Secret Clearance)

Information handling (Codes, Combinations, and keys)


National Computer Science Academy

Computer Hardware Technician

Computer Hardware Technician 2011

Computer Networking Technician & TCP/IP

Microsoft Office 2007


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