Sales Representative Customer Service

ROBERT STECZ *** Dayton St.

Cincinnati, OH *****

m: 859-***-****

**********@*****.***

PROFESSIONAL SUMMARY

Vision-driven change agent with career-long record of sales, client services, and operations for leading organization success Proven talent for aligning client experience strategy and objectives with established business development and sales management paradigms to achieve maximum operational impacts with minimum resource expenditures. Growth-focused thought leader with expertise spanning market analysis, quality control, negotiations, warehouse and inventory management, technology solutions, cross-functional team leadership, performance assessment, operations optimization, individual and family intervention, case management, client relationship management, call center development, training and development innovation, complex problem solving, professional development, and project management. Exceptionally dedicated professional with keen interpersonal, communication, and organizational skills. PROFESSIONAL EXPERIENCE

AMAZON.COM, INC, NOV. 2017 – PRESENT

SORTATION ASSOCIATE

• Handle various warehouse tasks to ensure proper routing of packages.

• Build packages and pallets for necessary sorting, wrapping and transporting.

• Inspect merchandise to confirm correct order details, as well as quality of package. CELANESE, JUNE 2017 – SEPT. 2017

QUALITY CONTROL TECHNICIAN

• Conducted various tests on polymer products for quality control assurance; utilized state-of-the-art machines and software.

• Trained in machine operation and proper regulations for functioning in laboratory setting. GLOBAL SERVICES, NOV. 2016 – MAR. 2017

INSIDE SALES REPRESENTATIVE

• Achieved outbound call quotas, reaching out to businesses to schedule appointments for service quotes.

• Cultivated successful professional relationships with distributors and customers to identify and act on sales opportunities.

• Finalized closing and completing of all sales after quotes had been delivered to clients. JOURNEYPURE, FEB. 2016 – APR. 2016

INSIDE SALES REPRESENTATIVE

• Negotiated prices, as well as terms of sales and service agreements for customers.

• Advised new and existing customers on how their needs could be met through products and services.

• Coached and mentored new and existing sales representatives to support swift onboarding and high productivity. AMERICAN ADDICTION CENTERS, AUG. 2013 – NOV. 2015

SALES MANAGER

• Recruited, hired, trained, managed, and mentored an eight-person sales team.

• Aligned objectives and bridged communications with representatives to develop a personalized, efficient system to encourage prospective clients to enter treatment.

• Played integral role in developing a 100-person call center for clients. FOUNDATIONS RECOVERY NETWORK, JUNE 2012 – AUG. 2013 INSIDE SALES REPRESENTATIVE

• Served as inside sales and admissions representative.

• Fielded inbound calls from multimedia and business development clients, and followed organized sales/admissions processes to convert prospective clients into admissions.

• Assisted in the development of the Referral Admissions Counselor role to give referral partners concierge-level service and build reciprocal referral relationships.

• Managed roughly 20 referral partner accounts increasing their referral to admission rate by 25% in most cases. ROBERT STECZ

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INTERVENTION SERVICES, JAN. 2010 – JUNE 2012

INTERVENTIONIST

• Facilitated systemic family model interventions with substance abuse clients and their families.

• Performed and completed roughly 90 interventions across the nation with success rate of 90% for clients entering designated treatment program.

• Observed and documented client behavior, and communicated reports to managing supervisor. FRESH START, JUNE 2002 – DEC. 2010

CASE MANAGER

• Charted successful course of development for individualized treatment of each client.

• Conducted daily review of each client’s progress and provided instructions for continued care. EDUCATION AND CREDENTIALS

COURSEWORK IN GENERAL STUDIES, JUNE 2001 – SEPT. 2002 University of Cincinnati, Cincinnati, OH

AWARDS AND HONORS

• Sales Representative of the Month- Foundations Recovery Network. June 2013 Top Sales Team- American Addiction Centers February 2015 VOLUNTEERISM

• Donated time to: Our Daily Bread Soup Kitchen & Social Center Cincinnati, OH; So What Else Community Outreach Rockville, MD.

ADDITIONAL INFORMATION

Technical Proficiencies: MS Office, Outlook, Salesforce, Kipu and Tier (electronic medical record programs), call center & customer service software

Interests: Music, Art, Film, Reading

References available upon request

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