RESUME

SONI KAPIL

ac378l@r.postjobfree.com

***/*, ****** ****

New Delhi -110055.

Mobile: 956*******.

OBJECTIVE:-

To work with a reputed organization where I can get an opportunity to learn more while facing new challenges at work simultaneously build a strong career though any productive skill and commitment to perform judiciously.

ACADEMIC QUALIFICATION:-

Pursuing M.B.A from ICFAI University.

B.A Pass from Meerut University

12th Passed from CBSE Board

10th Passed from CBSE Board

TECHNICAL QUALIFICATION:-

Window 98, 2000 xp. 2007

Basic Knowledge, Dos, MS office, Excel.

WORK EXPERIENCE:-

Office & Sales Coordinator: -

Working as a Sales & Office Coordinator with Trusine Solutions Pvt. Ltd since June 2016.

Responsible for Customer interaction, customer service, relationship management & for promotion of all Marketing activities.

To provide quick, efficient and friendly service to our new Customers & Dealer Partners

To handle the daily office attendance and handle the all office work. Coordination for organizing Interview. Management stationery, couriers etc.

Dealers related to the consignment delay and for damage related issues and send it to our HO for immediate resolution.

JOB PROFILE AS Backend:-

Worked as a Customer Service Associate with Grocery on door online shopping portal since April 2014 to December 2015.

Responsible for Customer interaction, customer service, relationship management & for promotion of all Marketing activities.

Responsible for generating Daily Sales reports and for Agent performance reports.

Responsible for Handling online portal (An online shopping web - Portal of Grocery on door online shopping portal)

To escalate client’s problems/concerns as per defined processes for providing them timely resolution and to promote management awareness.

Identifying and Implementing new areas of Improvements to stabilize the business and meet the client Expectations.

Brand promotion and Portal awareness.

To maintain regular contact with client to explore possible sources of assistance or to coordinate services being offered.

Worked as a Customer Service Associate with HERO BPO Services Ltd. Gurgaon in Hero Cycles inbound voice process since 24th Dec 2012 to 21st Oct 2013.

JOB PROFILE ASCSA:-

To provide quick, efficient and friendly service to our new Customers &Dealer Partners.

To lodge a complaint of Customers & Dealers related to the consignment delay and for damage related issues and send it to our HO for immediate resolution.

To provide timely Product Promotional updates to our Dealer partners for their Sales promotion.

To provide better assistance level in all concerns of Dealers& customers to satisfy their needs about product and services.

To handle customer complaints quickly and courteously.

Worked as a Sales Coordinator with REI Six Ten Retail Ltd. (General Merchandise and Department Stores) from April 2011 to November 2012.

JOB PROFILE AS SALES COORDINATOR:-

Responsible for Customer Relationship Management & for all Marketing activities.

Understanding & prioritizing customer needs.

Responsible for generating Daily Sales reports and for Agent performance reports.

Responsible for Handling Mygrahak.com (An online shopping web - Portal of REI 6Ten limited).

To escalate client’s problems/concerns as per defined processes for providing them timely resolution and to promote management awareness.

To maintain regular contact with our clients to give best possible sources of assistance.

End to end team handling in the best possible manner and also motivating them to meet all the specified targets.

Setting goals for the team and motivating them to stick to the goals until they are accomplished.

Identifying and Implementing new areas of Improvements to stabilize the business and meet the client Expectations.

Brand promotion and Portal awareness.

To maintain regular contact with client to explore possible sources of assistance or to coordinate services being offered.

Worked as a Customer Service Associate with Sparsh (An Intelenet Global Services Ltd. Company) Gurgaon in PNB (PUNJAB NATIONAL BANK) inbound voice process from Jan 2010 to Oct 2010

JOB PROFILE ASCSA:-

To provide the balance information to PNB customers.

To provide the information about new schemes of PNB, charges and new updates about the product.

To forward the complaints regarding issues of the customers.

To forward the request of the debit cards and loans of the customers.

To lodge the complaint of Non Disbursement Transactions done through PNB Debit Card and send it to concerned department for resolution and induct customer accordingly. (Non Disbursement - If the money has not got disbursed through ATM machine and the customer’s account got debited by that amount.)

To hot list the PNB Debit Card if it has got lost by the customer and provide the reference no. for issuing duplicate Debit Card through any nearest branch.

If there is any kind of fraudulent transaction takes place in the customer’s account we take immediate action such as account freeze and direct to customer accordingly.

PERSONAL DETAILS:-

Date of birth - 08th Oct, 1985

Husband name - Mr. Arun Kapil

Gender - Female

Nationality - Indian

Language known - English& Hindi

Marital status - Married.

HOBBIES:-

Listening music, Net surfing & Photography.

Place- New Delhi(SONI KAPIL)

Date -

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