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Customer Service Assistant

Glenview, Illinois, United States
January 28, 2018

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Richard Allen Sargent, PGA

Elected ****

**** ***** ******, **** ***, Glenview IL 60025

(847) 612 – 4140


** ***** ** ********* * full service golf course, driving range and golf shop

Accomplished building and executing player development and instructional golf programs for all levels and ages; success teaching private and group lessons

Outstanding customer service skills; popular with people and possess a positive mental attitude

Knack for hiring and developing a supercharged team of employees

Used to conducting morning staff meetings to communicate daily sales goals and any company information

Have assisted in preparing and monitoring the annual operations budget

Responsible for monitoring daily operations and sales reports while keeping focus on increasing last year’s weekly and monthly numbers to meet this year’s sales goals

Experience working closely with food and beverage

Know how to purchase, display, merchandise and inventory all soft and hard goods; create a neat and organized golf shop; follow fashion trends; maintain close relations with merchandise sales representatives

Comfortable getting involved in community activities Golf Professional Highlights:

Single-handedly networked businesses, community and private organizations, charity groups, religious congregations and law enforcement for outing profits

Reached out to golf clubs undergoing course renovations and provided reciprocal arrangements which helped increase revenue at Highland Park Country Club

Set up an annual 6 week program at Misericordia to teach special needs kids golf

Two time recipient of PGA President’s Council on Growing the Game

Involved with the 2000 - 2001 restoration of the 1897 Donald Ross designed Skokie Country Club golf course

Club Champion Valley Oaks Country Club 1993

2nd Place Finish Assistant’s Championship Illinois Section 2001

Illinois Royal Cup Team Member 2001

Professional Experience

Director of Instruction Lake Bluff Golf Club Present

Head Golf Professional Highland Park Country Club Highland Park, IL 2011 - 2016

1st Assistant Bryn Mawr Country Club Lincolnwood, IL 2006 - 2011

1st Assistant Skokie Country Club Glencoe, IL 1998 - 2005

Assistant Piper’s Landing Country Club Stuart, FL 1996 - 1998

Assistant Ballantrae Yacht and Country Club Port St. Lucie, FL 1995 - 1996 Non-Golf Related Experience:

Processing Supervisor Promotion Fulfillment Corporation (PFC) Clinton, IA 1990-1995

Handled over $35,000,000 annually for companies including contracts with General Foods Corporation, Del Monte Foods, Inc., Proctor & Gamble, Co., Jergens Inc., The Coca-Cola Company, “ATC” American Brands, Inc. and Lipton Tea, to name a few

Responsible for hiring, supervising and training 90 employees

Developed and implemented innovative methods to increase profits by keeping costs at an all-time minimum

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