Joy Anderson

San Jose, CA Cell: 408-***-**** Email:ac3789@r.postjobfree.com

SUMMARY:

A challenging Training Unit Clerical Senior position with a progressive organization, offering opportunities for continued career growth and advancement. More than ten years of work experience as an organized, dedicated individual that maintains a positive attitude, while providing quality services in a fast paced environment. Specializing in the electronics, education and medical industries, supporting Vice Presidents, Directors and Managers. Proficient in Microsoft Office applications, Cornerstone and HealthSTREAM Learning Management Systems. Outstanding customer service, analyzing and problem solving skills, and always a supportive team player.

EDUCATION AND TRAINING: 2012 - AAS Degree: Medical Insurance Billing & Coding

Heald College – Milpitas, CA

1977-78 – Some College: General Ed/Business Courses

San Jose City College – San Jose, CA

SKILLS:

Planning & Time Management

Detail Orientated, Multi-Tasking

Type 70 WPM, Dictation

Crown Web & SPIN Applications

Calendaring, Schedule Meetings/Events

Budget Tracking/Expense Reporting

Office Equipment

Microsoft Outlook, Excel, Word & Powerpoint

Video Conference Equipment

Process Confidential Documents

Healthstream Learning Management System

Cornerstone Learning Management System

PolicyTech Application

Sharepoint

AMEX Travel Tool

Catering & Hospitality

EXPERIENCE:

Nov 2014 – Oct 2017

Training Center Coordinator

Satellite Healthcare – Milpitas, CA

Support the Directors of Clinical Education for In-Center & Home Therapy Dialysis at Satellite Healthcare

Training Center. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Facilitated working relationships with real estate managers and property management. Properly routed agreements, contracts and invoices through signature loop. Served as a central point of contact for all outside vendors/internal staff. Supplied security key cards and building access to employees and visitors. Submit work order requests for maintenance of training center. Wrote meeting minutes from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Calendaring for various types of meetings/events/video shoots, reserve conference rooms based on meeting type and capacity. Prepared for bi-weekly HR New Employee Orientation and KeySTEP Clinical Training Events. Notify all new employees of mandatory clinical training by email/phone and confirm attendance. Confirm speakers for KeySTEP Training and prepare agenda. Provide signage, attendance rosters, and prepare orientation packets for each event including Texas and Tennessee training center locations. Process travel requests for new hires and staff when required. Schedule HeartCode CPR Manikin Activity appointments and issue CPR Cards. Experienced administrator in both Cornerstone and Healthstream Learning Mgmt Systems, create courses/classes, register students, unenroll or reschedule students for training events for all training locations, assign pre-coursework, create and assign tests. Prepare various reports. Analyze evaluation results and report data for each training event. Handling of all shipments and receiving. Manage daily office operations and maintenance of equipment. Designed electronic and paper filing systems. Process CDPH 391 Hemodialysis/Patient Care Technician Training Program Applications when required.

Oct 2013 – Nov 2014

Document Control Specialist/Administrative Assistant

Satellite Healthcare – San Jose, CA

Support the Directors and staff of Regulatory Compliance and Clinical Education Departments. Assist Regulatory Compliance by editing and maintaining nine Satellite Healthcare policy and procedures manuals and distribute revised manuals to all Satellite Healthcare Dialysis and WellBound (Home) Centers. Collaborate with HR New Employee Orientation and Clinical Education monthly events. Register students into appropriate clinical training classes, create rosters and grade courses. Provide manual evaluation results data after completion of each training event and maintain training documentation.

Nov 2012 – Oct 2013

Clinical Applications Project Assistant (Contractor)

Option 1 Staffing - Satellite Healthcare – San Jose, CA

Assist the VP of Clinical Applications to resolve data submission errors on claim forms; CMS2728 –ESRD Medical Evidence Report and CMS2746 Death Notifications. Review Work closely with Clinical Administrators at various SHC facilities to correct patient attributes, lab results, dates and GFR data, and other various projects.

Mar 2012 – Nov 2012

Client Care Representative

Visiting Angels – San Jose, CA

Support office manager in billing department for homecare services for the elderly and disabled clients.

Assist in new hire orientation process. Prepare billing invoices for clients and collect monthly fees. Assist in preparing employee monthly work schedules and act as a stand-by for emergency purposes.

Jul 2012 – Sep 2012

Medical Insurance Billing & Coding (Internship)

San Jose Medical Group – San Jose, CA

Educational Training for Medical Insurance Billing & Coding

Aug 2011 – Dec 2011

Administrative Assistant (Temporary Student Position)

Heald College – Milpitas, CA

Support the Director of Career Services & Team of Advisors. Act as receptionist, greet students and direct them to appropriate areas of the campus and/or provide information regarding current on-site and offsite job opportunities. Schedule appointments and college graduates and guide them through the diploma/degree graduation process. Provide other various duties.

May 2008 – Feb 2009

Administrative Assistant III

Ultimate Staffing/Ericsson, Inc. San Jose, CA

Support the VP of Engineering, five Directors, and engineering group. Calendar management, reserve conference rooms, dictation, modify presentations, coordinate special events, and make travel arrangements, and various other projects.

Sep 2007 – Apr 2008

Sr. Administrative Assistant

Ultimate Staffing/The College Board – San Jose, CA

Support two Sr. Directors within the SVP unit, Community College Initiatives and State Government Relations.

Coordinating, creating and distributing materials, prepare documents for distribution and publications. Assist with coordinating meetings and workshops. Produce reports. Maintain Director’s calendar and make travel arrangements, and other various duties.

Jul 2000 – Mar 2007

Event Coordinator

Intel Corporation- Santa Clara, CA

Provide support for internal and external Intel Software College (ISC) training events for US & Latin America’s. Maintain ISC Event Workbook, reserve venues and provide hospitality. Track student evaluation results, report revenue expenses for each event, obtain data from US & Geography event team and update indicator’s report. Create CDs for student kits and ship to event site. Post upcoming events on department webpages. Facilitate pre-event and post mortem meetings. Respond to ISC email box inquiries, and manage inventory levels of collateral.

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