Business Services coordinator

Elizabeth Arndt Current Address: Sarnia, ON N*T *Z2 Phone: 519-***-**** email: ********@*****.***

Summary of Qualifications

Excellent oral and written communication skills

Detail oriented and very organized

Reliable and works well independently, and as a team

Outgoing, enthusiastic personality

Microsoft Excel, Word, Access and Outlook

Excellent listening skills

Educational Experience

Sheridan College – Advanced Diploma – Finance

Professional Experience

Twin Lakes Village Seniors Living- Steeves & Rozema November 2016- December 2017

Business Services Coordinator-Maternity Leave Coverage fulltime

Answering phone calls from currant residents, potential residents or vendors, and directing them to the appropriate person for Seniors Living or Long-Term Care

Updating lists for residents information (room list, phone list, etc) and staff information (phone list, etc)

Booking showings for potential residents and family or respite residents to see the home

Complete payroll every two weeks for staff, following current union policies for premium pays, stat holiday, etc

Printing monthly, quarterly or annual statements for current residents or POA

Adding new residents, updating lease charges, updating information for discharged residents into Yardi

Completing offer letters for new employees with a new employee package

Discharging residents and completing final paperwork for financial statements

Writing memos for updates to union, new employees, stat holidays

Tracking employees files for vacation days, float days, lieu days

Ordering office supplies for all staff

Approving invoices from workflow in Yardi for director approval

Updating JBS for vacations, mutual, giveaways and sick calls

Residence on the St. Clair- Steeves & Rozema June 2016-December 2016

Office staff

Answering phone calls from current residents, potential residents and vendors

Completing call-in procedures for staff who have called in sick

Help residents sign up for activities, hairdressing appointments, foot and nail care, shuttle

Update Next of Kin List, Resident Room List, Daily Menu

Help the social director with evening activities and weekend activities for the residents

Do showings for potential permanent residents or respite residents

Filings, writing up memos

Tax Tyme Accounting February 2016-May 2016

Customer Service Representative

Helping clients with the intake of questions for the income tax return

Answering questions clients have about the final decision of the income tax return

Answering questions clients have about current tax deductions, taxable income, income splitting

Answering questions about children’s fitness credit, arts credit, childcare, medical expenses

Helping the tax specialists with small business’, rental income and employment expense returns

Making sure clients have been correctly billed

Calling clients and informing them of the status of income tax return

Making sure clients have signed the correct paperwork for Canada Revenue Agency

River City Vineyard Pastor Conference April 30-May 2

Consultant

Working within the monetary budget set for all meals and snacks to be provided

Working with and delegating to a staff of 3-5 people

Organizing food preparations for seven meals over three days for sixty-five plus people

Prepping, cooking and serving for seven meals

Organizing a menu and shopping for that menu

Marriott –Call Center Jan 2013 – May 2015 Customer Service – Platinum Guest Reservations- Full time

Preparing guest reservations upon incoming calls

Assisted guests with accounts; missing points, missing hotel reservations and canceling reservations

Assisted guests with knowledge of hotels in different countries; with exchange rates and amenities

Modifying guest hotel reservations

Calling hotels and speaking with managers to accommodate Platinum member status’

Calling hotels and acquiring reservation preferences for Platinum members

Updating and authorizing credit card information for hotel reservations

Noting customer complaints when customer service department closed for the night

Top Hat Cleaners, Georgetown, ON 2007- 2012

Customer Service – Part time

Answering questions for clients who called or arrived at the store

Organizing and filing customers’ orders

Updating information and opening new customer accounts

Creating new invoices, re-do’s and updates

Cashing out invoices by payments of cash, debit and credit

Opening and closing the store

Resolved a variety of inquiries and concerns customers had in a timely and professional manner

Making bank deposits and change exchanges for upcoming week

Real Canadian Superstore Eyewear Dept., Mississauga, ON 2003- 2007

Customer Service – Full time

Helping customers with their choice of prescription frames and contacts

Ordering and returning products from vendors for customers such as special order items

Kept all files up to date and organized for the working Optician

Organized vendor files for payments and credits

Trained all new staff on procedures and computers for taking orders and returning items

Created training manuals for new staff when opening the store, closing the store, re-do’s, placing orders and tagging products

Communicating with Insurance Companies for coverage and claim follow-up

Smallplanet Inc., Mississauga, ON 2000–2004

Reception and Data Entry Clerk – Part time

Reception desk for switchboard of 5 lines and incoming visitors

Took messages for co-workers regarding new clients or special orders

Entered data for customer who paid by credit card or pre-authorized debit

Calling customers to inform them of expiring credit cards and last deliveries on file closures

Recording messages on client files and making necessary changes

Mailing statements, correspondence for Customer Service, Marketing and Accounting departments

Filing, setting up account records for New Year

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