Service Hr

Sagar Thirunnavelu

Head of HR (P&O) Support Services - Novozymes South Asia Pvt. Ltd

Bengaluru, Karnataka

*********@*****.*** - +91-779*******

• Competent professional with rich combined expertise in Strategic HR Operations & HR Shared Services including Organizational Development, Talent Management, Employee Engagement, Performance Management, Succession Planning with key focus on profitability & optimal utilization of resources

• Strategy architect credited with implementation of innovative path-breaking HR initiatives to streamline processes and capitalize on organizational growth opportunities

• Resourceful in leading process operations, working in multi-cultural environment and delivering sustained growth in dynamic conditions

• Resourceful in managing the stakeholders associated with the process, working on escalations and ensuring solutions within the agreed SLAs/TAT

• Excellence in managingcritical HR-related aspects during consolidation and merger of two business units including employee transfers and relocation and internal restructuring of multiple positions

• Expertise in creating & sustaining a dynamic environment that fosters personnel development, career progression and motivates high performance amongst team members; imparting continuous on-job training to accomplish greater efficiency

• Proficiency in streamlining business processes, defining continuous improvement, accelerating employees' strengths & building powerful teams that can conquer any obstacle

• Outstandingly successful in managing end-to-end HR processes at different levels and mitigating risk & compliance for the business

• Hands-on experience in HRO ERP i.e. Oracle, SAP and Kronos

• A creative thinker, luminary, problem solver and decision maker having strong mentoring, negotiation and leadership skills while balancing needs of employees with the organizational mandate GE Consumer Finance Servicing as Fraud Underwriter GE Global Growth Operations as HRIS Specialist

Career Timeline

Novozymes South Asia Pvt. Ltd, as Head of P&O (HR) Support Services 2017

2005-2006

OpenText Technologies India Pvt. Ltd, as Manager

Parexel International (India) Pvt. Ltd. as HR Team Leader 2015-2017

2013-2015

2006

2006-2013

Ivy Comptech Ltd. as Associate

WORK EXPERIENCE

Head of HR (P&O) Support Services

Novozymes South Asia Pvt. Ltd - Bengaluru, Karnataka - 2017-03 - Present

Key Result Areas:

• Daily Management of P&O Shared Service Centre (POSSC currently 12 EE's)

• Be a key driver in implementing off shored global HR processes

• Be a leading member of the project team working with globalization and off shoring of HR processes

• Ensure that delivery of transactional tasks are "best in class"

• Ensure a highly motivated and performing team

• Managing the current scope of HR Processes off shored to P&O Shared Service Center: recruitment, data management, reporting and analytics and HR Metrics/Statistics, HR IT Systems, Digital Learning, Global HR Projects - and potential more HR Processes in the future

• Daily management of POSSC, including coaching of employees and handling of escalations.

• Communicate and liaise with P&O Colleagues and LoB customers from the global organization of Novozynmes.

• Implement "best practice" operating model for POSSC incl. implementation of SOPs and establishment of metrics and mechanism to measure service performance

• Have "hands on" and act as trouble shooter when problems/challenges arise ("working leader")

• Continuously develop POSSC through optimization and driving service performance

• Challenge and explore opportunities for globalizing processes and/or transferring tasks to POSSC in close collaboration with global project manager

• Take leading role in ensuring that P&O transactional services are "best in calss" in terms of efficiency and quality in relation to defined service levels.

• Be a role model for Novozymes' values and a highly motivating leader that pays attention to the individual employee and provide him/her with the continuous feedback needed for high performance. Highlights:

• Successfully managed the transition & implementationof SAP Data Management, Reporting,

• Adhered to service delivery norms and consistently flagged in green on service delivery

• Built and maintained cordial relationships with stakeholders

• Identified the gaps in the process and contributed in increasing efficiency through the Global HR Services Team across regions

• Increased employee and management trust for HR from a regulatory function to one of cultivating culture and results

• Ensured all backend HR Operational processes are managed in terms of TAT, accuracy, frequency & compliance leading to seamless service delivery

Manager, HR Services Asia APJ

OpenText Technologies India Pvt. Ltd - Hyderabad, Telangana - 2015-12 - 2017-03

Key Result Areas:

• Collaborating with HODs, Department Managers and individuals to optimize self-service through internal networks

• Managing daily operations of HR Services while working closely with other HR / cross-functional areas such as Benefits, Payroll, Recruitment, HRBP Team while ensuring alignment with all company policies, practices and procedures

• Leading a team of HR Advisors/HR Associates in India and Philippines to support the shared service structure and provide solution orientated support across a diverse range of HR activities

• Mentoring, coaching, motivating and developing team members to deliver a high level of performance and achieve or exceed set operational targets; managing the performance, attendance and feedback

• Implementing the vision set forth by the HR Leadership Team; partnering with Human Resource Business Partners/Leaders to develop and integrate tools to increase customer awareness and satisfaction and to improve overall system and operating efficiencies

• Working as a SPOC for key clients/customers, providing them resolution, status on center activities & other responses as per SLAs

• Identifying the gaps and recommending the ways to increase productivity and improve the level of service for employees

• Developing and implementing new policies and procedures required to process and resolve personnel transactions, inquiries and issues and managing the change within the team

• Administering the M&A activities including contract preparation and administrative process integration

• Maintaining consistency and competency in human resource processes including compliance with SOX and all applicable labor laws and regulations; conducting regular quality checks/audits on key workflows, filing processes and documentation

• Establishing and maintaining appropriate processes, operational standards and SLAs for service delivery

• Creating guides, process maps and relevant training material for the shared service team and wider stakeholders in order to implement new processes and procedures

• Reviewing and analyzing monthly MIS being prepared and ensuring this best fits business requirements Highlights:

• Successfully managed the transition & implementationof Global Reimbursement Process, Background Check Process, SAP Data Management, Mergers & Acquisition Process, Referral Process, Awards Processing Globally for America, EMEA and APJ Regions

• Adhered to service delivery norms and consistently flagged in green on service delivery

• Built and maintained cordial relationships with stakeholders

• Identified the gaps in the process and contributed in increasing efficiency through the Global HR Services Team across regions

• Recognised with OpenText Excellence Award in the first quarter of joining for display of exceptional performance

• Increased employee and management trust for HR from a regulatory function to one of cultivating culture and results

• Ensured all backend HR Operational processes are managed in terms of TAT, accuracy, frequency & compliance leading to seamless service delivery

Team Leader

Parexel International (India) Pvt. Ltd - Hyderabad, Telangana - 2013-08 - 2015-12

Key Result Areas:

• Droveoperational excellence and discipline through the achievement of various business objectives such as productivity, quality, customer satisfaction, billability / utilization, time compliance, turnaround time/ time to resolution with a team of13 Member HR Associates

• Ensured smooth transition of new hires from learning to live environment while closely monitoring their learning curve

• Planned employee engagement through the practices create a healthy culture at the workplace

• Motivated & retained key talent; dealt with the non-performers through a structured performance improvement plan

• Promoted structured recognition program; adopted unstructured recognition practices that reward and highlights high performers

• Identified training needs across levels through mapping of skills required for particular positions, consolidated, prioritized, scheduled the trainings and measured the effectiveness of these programs

• Coached, advised and guided the team members based on their monthly Performance Measurement & Development (PMD) deliverables;utilized & improved the PMD framework as an effective instrument to develop people

• Created a robust pipeline and a talent pool of people for individual contributor roles; groomed and mentored team members based on their capabilities and aspiration

• Collaborated and developed positive relationships with various stakeholders such as India support function partners, global colleagues, immediate peers &cross-functional team members

• Identified process/systems gaps or non-value added activities related to onboarding, data transactions, off- boarding andcoordinated with colleagues to adjust and streamline to improve execution

• Facilitated UAT test plans, conducted UAT with end users and coordinateduser acceptance sign-off for new HR Tools

• Worked as a Project SPOC delivering messages from the Oracle Team to local HR, employees and managers

• Gathered feedback from all relevant individuals in 54 regions and confirmed that system and process are ready for Go Live

• Ensured policies and procedures are amended to reflect Oracle changes

• Validated the Oracle HCM training curriculum and delivery methods and ensured end user training is complete

Highlights:

• Built a disciplined culture through schedule adherence and reduction of unscheduled absenteeism HRIS Specialist

Bengaluru, Karnataka -

2006-10 - 2013-08

Associate

Ivy Comptech Ltd - Hyderabad, Telangana -

2006-05 - 2006-10

Poker Customer Process

Fraud Underwriter- Risk Management

GE Consumer Finance Servicing - Hyderabad, Telangana - 2005-03 - 2006-05

EDUCATION

B.Com.

A.V. Degree College, Osmania University

2004

SKILLS

HR, operations, Oracle, Payroll, SAP, HR Shared Services, HR Audits, Mergers and Acquisitions AWARDS

OpenText Excellence Award

2015-06

Awarded for Team and Stakeholder Management

ADDITIONAL INFORMATION

Core Competencies

Project/Process Management Stakeholder Management

Strategic HR Operations Change Management

Payroll Operations HR Analytics

Learning & Development Mergers & Acquisitions Team Building & Leadership Talent Management IT Skills

• MS Excel, Word, PowerPoint, Access

• HRO ERP (Oracle, SAP, Kronos)

Skill Set

Thinker

Communicator

Planner

Change Agent

Collaborator

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