Customer Service Sales
Resume:
SHAKISHA HENDERSON
*****************@*****.***
Chicago, IL
CAREER SUMMARY
Consistent project finisher with 5+ years of professional experience including customer service and management
Proven ability to set goals, meet them, learn quickly, absorb knowledge, and translate effectively to others
Detailed oriented individual with the ability to work in a diverse environment and make use of organizational skills Skills Include:
Microsoft Office Suite, data entry and processing, basic office duties. Operate telephone switchboard and screen and forward calls. RELEVANT EXPERIENCE
Amazon Hub
Fulfillment Associate 01/2017 – Present Joliet, IL
• Load and unload items from machines, conveyors, and conveyances.
• Operate machinery used in the production process, or assist machine operators.
• Place products in equipment or on work surfaces for further processing, inspecting, or wrapping.
• Examine products to verify conformance to quality standards.
• Start machines or equipment to begin production processes. Kids Footlocker
Assistant Manager 08/2015 – 01/2017 Aurora, IL
Train newly hired staff on basic sales floor instruction and plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Review operational records and reports to project sales and determine profitability.
• Answer customers' questions about merchandise and advise customers on merchandise selection.
• Stamp, attach, or change price tags on merchandise, referring to price list.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Compare merchandise invoices to items actually received to ensure that shipments are correct.
• Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.
Bridge Builders
Receptionist 08/2013 – 05/2015 Chicago, IL
Answer inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at establishment and location of departments, offices, and employees within the organization.
• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
• Process and prepare memos, correspondence, travel vouchers, or other documents.
• Receive payment and record receipts for services. Walmart
DSD/Cashier 03/2012- 07/2013 Chicago, IL
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise. EDUCATION
Olive Harvey College
Major: Early Childhood Development
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