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Manager Service

26 lac
January 28, 2018

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Mobile:*********** and 982*******


Passport no.:P4228079


: Operations & Maintenance of heavy earth moving machineries

Budget planning, cost analysis, safety, housekeeping & availability & Reliability

and Team Building

Experience Outline:

Chief Manager maintenance of HEMM(Heavy earth moving machineries)

Regional Service Manager HEMM. Manager(Product support HEMM)

Assistant Manager(service HEMM) & Service Engineer HEMM


A Dynamic Engineering Professional with an extensive career spanning more than 19 years rich experience in the field of support and maintenance of earth moving equipments, hydraulic equipments, transmission, engines and transportation system; also contributing to the organizational growth and success through strong knowledge and skills in vendor management, quality control, infrastructure project management, government liaison, MIS, Customer Relationship Management and training along with strong leadership, analytical and communication skills; seeking a Senior Level Managerial Position in Construction/ Mining industry

Currently associated with ACC Limited. As Chief Manager Maintenance of mining machineries

Proficient in managing the maintenance operations of a wide range of heavy earthmoving equipments.

A keen planner and strategist with skills in team building, organization building capability, Dealer development, Dealer Training, and proven abilities in planning and managing resources.

An effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational abilities.


Erection & Commissioning

Managing various activities pertaining to erection and commissioning of a wide range of Heavy Earth Moving machinery.

Conducting inspection and tests to ensure the effectiveness of various machinery and equipments keeping in view the performance, safety & quality standards.

Maintenance & Operations

Planning and carrying out routine maintenance on heavy earthmoving equipments and involved in failure analysis.

Performing the functions of troubleshooting and breakdown / preventive / corrective / routine maintenance of electrical & hydraulic equipments, pressure and temperature related problems.

Facilitating continuous improvement activities to eliminate the root cause of problem and prevent the recurrences of non conformance.

Ensuring reduction in breakdown of equipments due to Proactive approach .

Resource Management

Leading & monitoring the performance of team members to ensure efficiency in process operations.

Provide Technical support to dealer person and educated them about product.

Major products handled/Expertise in Repair & Maintenance

- Caterpillar 1025, 1035 773B & 777D OFF Highway Dump Trucks.

-Caterpillar Loaders like 2021, 2071, 966E, 988F, 930, 950G & 950H.

-Caterpillar HEX like 320CL, 330DL, BACKHOE LOADER 424.

-Caterpillar Dozer & Motor grader like D6H.D9R, D5G & 120H, 140H.

-BITELLI Surface Miner & RIG- PILLING Machine-: HR-130 & 180 (MAIT & SANY:- SR220)

-CAT electronics engines (3412E, 3306 DITA 3406DITA, 3066,3508EUI, C-9, C-12, C-15,C-7, 3126B & 3116MUI)

-Sources of under carriage and ground engaging tools, with Caterpillar special CTS tool.

-Hyundai Hex like R-210Lc-7,R220LC-7,R110-7,R290[C-7,R80-7,R300LC-7

-Loaders like HL780-7,HL770-7


Major Product Handling and Expertise in repair & Maintenance

- Komatsu DUMPERS HD465, HD785, Loaders : WA500,L580 & Komatsu HEX PC1250-8R

-TATA HITACHI HEX: 1200,650,600,400.and HEX :Terex RH-90 Electrical shovel(200Ton )





ACC LIMITED(Lafarge Holcim group)

Chief Manager Maintenance of heavy earth mining machineries Dec 2010 to 2017 April(ACC

CHANDA cement 3.8 Million Ton) and From 2017 to 2018 still in ACC WADI cement 7.5Million Ton capacity plant

Job responsibility:

Minimizing downtime and maximizing availability of plant & equipment. Ensuring machine performance levels.

Monitoring and controlling the overall maintenance cost, viz. stores, spares, and manpower costs

Managing capital budget jobs in the deptt. with strict adherence to cost & schedule and in cooperation with production and other departments.

Ensuring the quality of Jobs,time taken to complete maintenance tasks. Cost of repairs; Repetitive breakdowns due to improper execution.

Monitoring of equipment Health by developed Tools for equipment health diagnostics. Analyze equipment history data to determine and recommend solutions to chronic problems

Skill Profile

Technical Skills: 1)Should be proficient at specific task and depth knowledge about systems and parameters. This is turn helps to provide the credibility or knowledge to persuade people to do certain things. 2)Train maintenance people how to anticipate problems before they occur including how to use Failure mode, effect and criticality analysis (FMECA), Mean time between failure data (MTBF), Mean time to repair data (MTTR), Inspection data, and lifecycle cost data.

Interpersonal Skills & Analytical Skills: performs as team leader or team player to solve the complex problem and make decision as well as contributes knowledge to the team and to the organization, and communicates effectively

Time management: Using the time in the most productive way.

Strategic thinking: Planning ahead and predicting what was going to happen and awareness of MAC concept

Administrative skills: Understanding of budgeting, interviewing, economics of the business,

Financial Skill: Accurate estimating and cost control

Inventory management: Determine the amount of an item to be order or purchase.The intent is to minimize the combined cost of accruing and carrying inventory


Regional Service Manager (North), June 2008-Nov2010

Company Profile: Setup in 2008 Hyundai Construction Equipment India Pvt. Ltd is India's leading providers of technology intensive, application specific heavy engineering equipment for use in core infrastructure sectors in India as well as in foreign countries .It is 100%owned subsidiary of Hyundai Heavy Industries Korea. The product profile consists of material handling equipment, earth moving equipment, industrial generator sets and diesel engines.

Job Responsibilities:

Product Support –

Support to dealer in technical troubleshooting etc, monitoring Service Issues & timely escalation of them. co- ordination with vendors & OEM’s service support issues. execution of Service support handling & responding of - PDI, Commissioning, Mandatory Services & Warranty administration, MTTR, Response, MTBF, failure analysis with identification of root cause of problem & suggestion, Monitoring & execution of field campaigns, trials & modifications, suggestions for improvement, data compilation & record keeping for frequent to take up with quality & manufacturing. Monitoring the performance of Hyundai products & competitors product as well, Support to sales dept on technical, Service solutions issues, tenders. identification of Dealer technical training requirement, Spare parts business, generation with m/c audit, Development of service contractors for various m/c & its application, Dealer audits and support in development of facilities. Support to training dept. for training to sales staff of company & dealer, Monitoring of customer satisfaction and development of improvement strategies, Co- ordination with CSS tonal offices and their dealer to resolve service issues, Support to customer on service issues beyond scope of dealer & branch.

Dealer Support –

Dealer development as per guidelines on service deliveries & technical issues, support for selection of dealer service staff, training & grooming of dealer engineers, Support for service, parts, workshop business development, Support and educate dealer for service contract preparation and executions. Forecasting in terms of sale of parts/machines etc and make plans & budget accordingly, Performance monitoring of dealer for customer support, Monitoring of PDI, Commissioning and mandatory & warranty services, complaint handling, troubleshooting, response time, MTTR, MTR, Monitoring of customer satisfaction and development of improvement strategies.

Warranty Support –

Support to dealer for settlement of warranty claim with Hyundai and OEM/Vendor, warranty claim administration, Implementation & training on warranty policy.


CATERPILLAR Dealer and Pioneer in Manufacturing of Mobile Cranes in India in Technical collaboration with Manitowoc/ Grove – USA

Jan’07-may08 with M/S T.I.L Ltd (caterpillar) as Manager product support(Service)

Jul’04-Dec’06 with M/s T.I.L Ltd (caterpillar). as Assistant Manager – Service

Mar’00- Jun’04(T.I.L.Ltd)(caterpillar) as Sr. Service & Maintenance Engineer of Caterpillar Machines

Notable Contribution

Independently handled maintenance operations in Bihar and Jharkhand.

Significant contribution towards

oImproving the MTTR by 20%.

oIncreasing the service revenue by 52%

oEnhancement in CSI

oAchieving 25% parts business through overhauling prospects.

Company Profile: Setup in 1944 Tractors India Ltd is India's leading providers of technology intensive, application specific heavy engineering equipment for use in core infrastructure sectors in India as well as in foreign countries. The product profile consists of material handling equipment, earth moving equipment, industrial generator sets and diesel engines.

Job Responsibilities:

Responsible for planning, scooping, estimation, tracking & implementation of project plans by conforming to budgets and deadlines

Coordinating and implementing projects through strategic utilization & deployment of available resources to achieve organizational objectives

Responsible for identifying vendors for the timely supply of various inputs for the projects; procurement of materials through proper quality checks for ensuring adherence to pre-set standards

Responsible for proper planning and preventive/ predictive maintenance, minor & major overhauls maintenance schedules, defect analysis of various machineries to increase machine up time/ equipment reliability

Handling the functions relating to identifying areas of obstruction/ breakdowns and taking steps to rectify the equipments through application of trouble shooting tools

Ensuring maximum customer satisfaction by providing them with pre/post technical service assistance as per delivery and quality service norms

Preparing periodic reports through MIS for submission to the top management to facilitate proper facilitate decision-making by top management

Liaising with various government authorities for obtaining necessary approvals and licenses for projects

Ensuring adherence to quality standards (ISO) and maintaining all related documents; implementing latest quality tools and associated in ISO 9001-2000 audits

Organizing training programs based on the training need analysis to increase the skills & productivity of employees

Oct’98-Feb’00 with M/s. Andhra Cement Ltd. as Maintenance Engineer HEMM

Notable Contribution

Actively involved in maintenance operations of heavy earthmoving equipments for smooth operations.

Successfully streamlined the inventory related activities.

Increased the plant production by 30% and productivity of 25% due to the 90% availability of Machine.


MBA (Dual) (Marketing & Operation) from IMT, Ghaziabad .

Degree (Automobile Engineering)in 1998. (1st Division)from Institute of Automobile Education India(Madras AICT Approved)

10+2 in 1992(1st Division) From BIEC Patna

Metric in 1989(2nd Division)From BSEB Patna

Trainings Attended

Attended Special Training at Hindustan Motors, Tiruvallur,

Earth Moving Equipment Division: Training on HM, and HM.CAT Machines

IT SKILLS: Well versed with MS Office software package.


Date of Birth : 14th January 1974

Languages : Hindi, English, Bengali, Oriya

Permanent Address : Rajlaxmi Niwas Datma More,Shivpuri Tower Colony, Kuju Dist-Ramgarh

Jharkhand India

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