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Manager Customer Service

Location:
Marrero, Louisiana, 70072, United States
Posted:
January 28, 2018

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RANDY K. MCCALLUM

**** **** ********** **.

Harvey, LA 70058

(504) ***-****

ac374w@r.postjobfree.com

PROFESSIONAL PROFILE

Thirty-six year technical and management career.

Expert in gas and liquid measurement and control, measurement system design, process design and control, pipeline and plant auditing, pipeline and plant allocation methodology, loss control, process instrumentation, field and laboratory program design and implementation, telecommunications and IT with emphasis on upstream oil and gas industry segments.

Extremely knowledgeable of API MPMS standards, GPA and AGA standards and recommended practices.

Developed effective and efficient solutions to laboratory and measurement issues.

I also have a great understanding of the new requirements specified by the BSEE and BLM groups as well as various state agencies.

Accumulated valuable experience while embracing change.

Recognize the value of, and promote understanding business processes and the necessity of utilizing key indicators to drive sales.

Highly motivated, dedicated, and hands-on professional with strong customer focus and proven track record of producing results in a fast paced environment with critical deadlines.

Utilizes outstanding problem solving, negotiation and communication skills to forge productive and profitable customer relationships while consistently achieving organizational goals and objectives.

Proven ability to establish rapport and build relationships with people from diverse backgrounds.

Works comfortably under pressure, maintaining a high energy level and positive attitude while easily adapting to changing situations and new challenges.

An energetic leader and effective, collaborative team member who leads by example.

Dedicated to assisting and developing employees with less experience.

Excellent facilitator,

Extensive training program design, implementation and delivery.

Member of various GPA and API sub-committees; most notably the COGFM committee.

PROFESSIONAL EXPERIENCE

INTERTEK USA Apr2016 – Aug2017

Branch Manager

Schriever, LA

Maintain all field and laboratory operations in Intertek’s Houma area.

Budgeting expenses and salaries, cost control, initiating new client contacts, maintaining current client contacts, negotiating contracts, scheduling jobs, human resource intervention, employee training, management training, interviewing and hiring personnel.

Work independently and with sales to develop quote information, communicate with customers and drive orders

Identify and develop, with management leadership team, new service lines and corresponding value propositions to drive revenue and market share gains

Meeting financial growth objectives, including forecasting, targets for growth, new customer acquisition, development of new market segments

Develop and present various natural gas and liquid measurement-related training programs to company and outside personnel. Basic topics include gas measurement, liquid measurement, sampling, product testing, chromatography, stock loss/gain and other subjects relating to the measurement industry

Spearheaded initiative to update internal measurement training. Includes development of all measurement related SOPs, methods and formats

Performed overhaul of all field and lab related forms and programs to comply with industry, governmental and ISO requirements

Wrote programs utilized for the reporting of various natural gas and oil analyses

Perform ISO audits of all Intertek measurement offices in conjunction with AQSTM audits

Facilitate quarterly Management Review meetings

Attend monthly quality meetings with customers

Resolve conflicts regarding discrepancies in oil and gas measurement

Expert witness in cases that go to litigation

Measurement system design – gas and liquid allocation and custody transfer

Implement process solutions for measurement discrepancy mitigation

Worked with customers to minimize and mitigate any potential problems related to BSEE (Bureau of Safety and Environmental Enforcement)

INTERTEK USA Nov2015 – Apr2016

Technical Training Manager

Schriever, LA

Assess and identify training qualifications of all Intertek Measurement Technicians

Developed initial training plan geared to individual needs

Developed technical task proficiency program to comply with ISO requirements

Worked with outside sources to develop core curriculum for measurement technician CBT

Performed field audits of Intertek measurement technicians for ISO verification of skills training

Developed various lab programs to streamline reporting of data to clients

Facilitated monthly safety meetings

SOUTHERN PETROLEUM LABORATORIES, INC Apr2003 – Oct2015

Operations Director, Field and Laboratory Services

New Orleans, LA

Maintain all field and laboratory operations in the SPL’s Eastern Division area. This region consists of field offices and hydrocarbon laboratories located in Louisiana, Mississippi, and Alabama districts.

Budgeting expenses and salaries, cost control, initiating new client contacts, maintaining current client contacts, negotiating contracts, scheduling jobs, human resource intervention, employee training, management training, interviewing and hiring personnel.

Work independently and with sales to develop quote information, communicate with customers and drive orders

Identify and develop, with management team, new service lines and corresponding value propositions to drive revenue and market share gains

Meeting financial growth objectives, including forecasting, targets for growth, new customer acquisition, development of new market segments

Process design and implementation for new and current customers including LACT skid design, allocation measurement skid design, EFM/SCADA process controls design.

Manage, perform and/or coordinate laboratory and measurement-related activities of SPL Inc.

Develop and present various natural gas and liquid measurement-related training programs to company and outside personnel. Basic topics include gas measurement, liquid measurement, sampling, product testing, chromatography, stock loss and other subjects.

Participate in all activities related to developing and improving SPL’s measurement-related standards and practices.

Lead customer initiated measurement and SCADA system audits – from wellhead to royalty distribution.

Provide timely and concise information to state and federal government agencies.

Resolve conflicts regarding discrepancies in oil and gas measurement.

Implement process solutions with regard to measurement discrepancies.

Provide expert legal witness testimony in measurement matters that go to litigation.

Worked with customers to minimize and mitigate any potential problems related to BSEE (Bureau of Safety and Environmental Enforcement).

Worked with various state agencies to define reporting requirements for customers.

SOUTHERN PETROLEUM LABORATORIES, INC Jan2002 – Apr2003

Division Manager

Belle Chasse, LA

Developed, defined, taught and monitored systems, procedures and skills associated with metering, sampling and analyzing natural gas and natural gas liquid streams.

Managed a group of 9 measurement, communication, and SCADA technicians.

Managed a hydrocarbon lab department consisting of 5 employees and 1 manager.

Scheduled jobs based on priority and logistics.

Effectively resolved customer problems relating to measurement and personnel issues.

Interfaced with customers to define solutions to measurement and/or communication issues.

Maintained measurement logs for various Deep Water Hubs and facilities.

Wrote or upgraded most of the measurement related Skills Progression Program and Technical Skills Progression Program material used in training SPL technicians.

SOUTHERN PETROLEUM LABORATORIES, INC Feb2001 – Jan2002

Field Supervisor

Belle Chasse, LA

Supervised a group of 9 measurement technicians.

Interfaced with customers on daily basis.

Provided resolution to client and interdepartmental issues.

Continued to lead the audit department.

SOUTHERN PETROLEUM LABORATORIES, INC Jun1999 – Feb2001

Inventory Manager

Belle Chasse, LA

Managed inventory control on more than 200K worth of inventory.

Designed, wrote, and implemented an Access based inventory control program that is currently being used by SPL, Inc.

Instituted new policies and procedures to reduce inventory shrinkage and/or loss.

Year-end inventory loss/gain was reduced to less than 0.5 %.

SOUTHERN PETROLEUM LABORATORIES, INC Jun1999 – Feb2001

Chart/EFM Department Manager

Belle Chasse, LA

Managed chart integration and EGM editing department.

Provided expert knowledge on chart and EGM editing.

Performed chart audits.

Trained all department employees.

Maintained and repaired electronic chart integrators manufactured by Flow Measurement Systems.

Budgeted and tracked all expenses related to the chart department.

SOUTHERN PETROLEUM LABORATORIES Mar1997 – Jun1999

Corporate Training Coordinator, MIS/IT Support

Lafayette, LA

Designed all in-house and customer based training courses involving gas/liquid measurement.

Authored the training manuals used for customer measurement training.

Provided custom measurement training courses to industry companies such as Chevron, Texaco, Shell, Exxon, Mobil, CNG, Anadarko.

Provided measurement training to the Department of Interior’s Mineral Management Service.

Assisted the MMS in designing their GVS (Gas Verification System).

VINTAGE PETROLEUM, INC. Aug1995 – Mar1997

Measurement and Control Supervisor

Lafayette, LA

Maintained measurement and communication efficiency and accuracy on all Vintage owned custody transfer points.

Spearheaded the use of EFM devices and remote communications on VPI owned locations from Oklahoma to Louisiana

Wrote company standard for design and maintenance of LACT units and allocation skids

Installed and maintained electronic call-out devices and SCADA equipment

Performed calibration checks on a multitude of EFM and chart based devices

Managed third party measurement contractors

Performed field measurement and laboratory audits on third party contractors used by VPI

Handled due diligence duties on two gas plants that were purchased by VPI

Performed system balances on a MCF and MMBTU basis

Maintained less than 2% line gain/loss on VPI’s Alabama and MS transmission lines

Decreased well and compressor down-time by installing pressure and temperature sensors at compressor stations

SOUTHERN FLOW COMPANIES, INC. Oct1981 – Aug1995

Field Technician / EFM Specialist

Houma, LA

Field calibration and repair of electronic flow measurement devices

Field calibration and repair of gas and liquid measurement devices

Installation and repair of remote communication devices

SCADA repair and troubleshooting

Scheduling all service calls to offshore locations

Training of new technicians and quality control

Installed over 600 EFM/SCADA packages for various producers

EDUCATION AND PROFESSIONAL TRAINING

Gas Processors Association, Basic Gas Chromatography

ITT Barton, Barton Scanner EFM

Flow Automation, Benchmark Minibase RTU

Louisiana State University, Train the Trainer Program

Flow Automation, AutoPILOT EFM

Flow Automation, AutoMATE EFM

Fisher Rosemount, Fisher ROC Engineering I

Fisher Rosemount, Fisher ROC Engineering II

ABB TotalFlow, RTU/FCU Communications

ABB TotalFlow, WinCCU

Nicholls State University, Computer Science

R.E.T.S. Electronic Training Center, Electronic Technology, Associates Degree

New Horizons Computer Learning Center

PC SKILLS

MS Word, MS Excel, MS Access, MS Powerpoint, MS Visio, MS Server 2000, Netware Server applications, Visual Basic programming skills, Adobe Suite, Various Windows Versions, SmartDraw Applications

PROFESSIONAL ASSOCIATIONS/AFFILIATIONS

API COGFM Voting Member

API Chapter 22 Sub-Committee

API 20.1 Sub-Committee

API 20.2 Sub-Committee

API 14.3 Sub-Committee

GPA Section H Member

Acadiana Flow Measurement Society

New Orleans Pipeliners Association

Jefferson Parish Emergency Management

Jefferson Parish CERT/Citizens Corp – Team Leader

Plaquemines Parish Emergency Management



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