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Customer Service Computer Operator

Detroit, Michigan, United States
January 28, 2018

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Howard Lee Abron III

***** ******* **.

Taylor, Michigan,48180 USA



Oak Park High School 1986,General Studies, US Army Adjutant General School 1989,Certificate Personnel Admin Course.


Operations Development Program from October 1996 to March 1998. Participated in programmed instruction, computer based training and developmental training in a networking of information processing center environment. Proficient in using ISPF,TSO, MVS, IMS, JCL, JES2, CA7/CA11, AS400, Online and Batch processing commands, and Windows98/2003. Also proficient in using Netview and Omegamon. Operate and maintain computer peripheral devices such as printers and terminals. Certified on multiple print devices: IBM 3800, 4248 and 6262, Siemens 2140, 2300/MICR, Xerox 4635 and Genicom 4490XT.


01/19/2003 to Present. Computer Operator,Caretech Solutions Inc., 901 Wilshire,Troy MI 48084. Meet system availability requirement as stated in approved agreements between Caretech Solutions Inc and their customers. Responsible for monitoring the Antrim/Sunquest system as well as assisting all users with problems that may arise. Responsible for the day to day printing of various forms, doctor/patient results, running daily backups for the servers. Ensure outage significant events are timestamped and identified for later entry into trouble report.

11/02/1999 to 11/17/2002. Computer Operator, Ford Motor Co./Auto Alliance, Flat Rock, MI 48231.

Meet system availability requirements as stated in the approved agreements between Ford/AAI and their customers. Demonstrate proficiency in the knowledge of the hardware MVS,JES2,CA7/CA11, and AS400. Analyze each situation and accurately enter correct software commands during problem determination and resolution. React immediately to correct computer hardware/software malfunctions. Ensure outagesignificant events are timestamped, identified for later entry into trouble report. Follow recovery guidelines and escalation procedures with regard to advisories, and technical support contact. Make recommendations to avoid recurrence of problems or to minimize the impact of recurrence. Ensure actions taken are documented for the daily shift turnover log through Windows 98/2000. Perform daily backups of databases for AS400, NT Servers.

08/26/1996 to 11/01/1999. Computer Operator, Electronic Data Systems(EDS). Troy, MI 482076.

Responsible for monitoring, controlling and/or setting up computer in accordance with established procedures within a Mainframe processing site. Monitor the performance of networks effectively utilizing software tools. Able to perform networks emergency corrective and preventive maintanence. Ensures timeliness and quality of product/service, or output being delivered. Performed weekly maintanence cycles. Utilized as an informal leader during absence of shift supervisor, as well as mentored and trained new employees. Supported the Auburn Hills Quality Management System to help achieve ISO 9001 Certification. Bounced network lines and link station to insure timely transmissions from specific IPCs.

10/04/1988 to 10/05/1996 Personnel Administration Specialist, United States Army.

Prepared and processed over 1200 awards presented at monthly award ceremonies. Ensured that the NCO/OER evaluation reports were processed in a very timely manner by exceeding brigade standards of 95% time rate. Handled strength management which included preparing, interpreting, and reconciling reports. Maintained filing system for reports, updated personnel data on a daily basis, solved financial related problems, and provided customer service to over 1500 service members and familes. During Desert Shield/Desert Storm maintained the office by setting up administration operations for over 600 service members.

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