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Technical Support Supply Chain

Nottingham, Pennsylvania, 19362, United States
January 28, 2018

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David L. Overstreet

*** **** ****** **** 302-***-**** (cell)

Nottingham, PA 19362

Detail-oriented IT professional with extensive experience in project management, all aspects of data management, reporting, strategic planning, forecasting and analysis of corporate processes. Team lead for multiple healthcare technology projects including developing and updating the project plan and managing Procurement setups across six major hospitals.

Applications Developer / Systems Administrator / EDI Application Support / Application Support II Lawson/ SAP Order to Cash

Manages multiple projects, analyzing problems, evaluating and implementing solutions

Analysis and support for all standard formats and reporting related to application support

Installed, configured and supported hand held integrator and devices for supply chain

Creates system change request for enhancements to existing application software

Development and maintenance of batch applications for 80 different enrollment trading partners

Provides positive working relationships with internal/external customers; leads in system transitions, mentoring and technical assistance

UPS – MDM DATA Administrative Specialist November, 2014 - Jan 15, 2016

Monitor the Global MDM shared Team mailbox for system request as well as resolutions for failure issues that may arise for UAT testing.

Provided uploads/Downloads of New Client Master Data for Customer & Materials for UAT along with EDI setup for 850,855,810’s.

UPS – Administrative Specialist January, 2014 – November 2014

Creates, maintains, and executes test scripts to ensure unit testing is thorough and developed applications meet business needs.

Develops, conducts and oversees testing activities to coordinate testing between Unit Test and QA teams for SAP Order to Cash Clients.

Monitors testing to ensure unit testing and QA testing activities meet schedule requirements.

Supports project timelines to ensure adherence to established deadlines.

Documents test plans to ensure testing activities are property recorded.

Provides ongoing application maintenance to ensure proper application functionality.

Documents issues and resolutions to communicate to project teams.

Conducts root cause analysis and recommends resolution steps to rectify applications issues.

Identifies system issues to ensure applications meet business needs.

ASN manual validation Purchase Order through the interface application GIC to SAP including 850’s & 940’s.

End to End processing for stock transfer to replenishment of deletion of stock on hand EDI 945 & 947.

Create Sales Orders for Testing and executions for Post- Approvals validations.

HPQC Test Plans and Test Lab used for Testing & Validations per system requirements.

Medstar Health - Application Analyst II. 2010 – 2013

Project lead for multiple projects including Lawson environment upgrades and Medstar business entity centralization project

Lawson Procurement, Accounts Payable and Finance.

Process Improvement, Testing, and Training of customer project core team.

Develop interfaces using SQL and Unix scripts for automatic transmission of data between Lawson and other systems such as PICIS, PYXIS, CMAP, EDI, GE Synthes, Cathlab Requisitioning and CDR.

Leads regularly clean up of bad data using Data Validation (DVT) Programs.

Hands on implementation of interfaces with Picis, Pyxis, EDI, GE Synthes, Cathlab Requisitioning, and Reportsafe.

Demonstrated expertise with queries and reports using MS Access, SQL, and MS AddIns.

Setup of new trading partners to receive 850’s, 855’s & 856’s & 810’s.

Worked for entire workflow, Par implementation for the Clinical Lab, Cath Lab locations including developing and updating the project plan, managing procurement setups across MedStars’six major hospitals, inclusive of Capital Purchase Management and JIT programs. MM/AP Liaison, review of contracts and participation in value analysis teams. Responsible for supply chain processes from distribution, receiving and payments for nine major entities

TRAILBLAZER HEALTH ENT, LLC – Technician, EDI Communications VI 2007 to 2009

Project Manager for various CMS mandates, system transitions & acquisitions.

Operational procedure’s improvements and standard system and release testing.

EDI Operation’s leader on Technical Advisory Groups and conference work groups, supporting the Government Programs contracts.

Provide expert, timely and quality customer technical support and service for a variety of Medicare contracts.

Technical support is provided externally and internally and encompasses set up of electronic transactions, support of all communications, interfaces, software support of all electronic transactions and functions as required by the Government.

Program contracts, including support of electronic remittances, claim status inquiry/DDE support, beneficiary eligibility support and standard system receipt listings support; support of several versions of the HCFA.

National Standard format, support of all ANSI 835 & 837 formats and transactions, vendor and supplier testing and certification.

Team Lead for System Material experts for all Front-End IG edits.

Supplied test data for the upcoming releases and for all system change request.

O and M LANDSCAPE AND HARDSCAPE DESIGN, Nottingham, PA – 2004-2007

Ownership, Management of Landscape and Hardscape design and installation.

Established business and customer base in the DE, PA and MD area for

Commercial and residential clients.

AETNA, Blue Bell, PA - Applications Developer 1996 – 2004

Modifications to C code. Prepared software implementation plans.

Set up trading partners in EDI translator software (Mercator) 834,810,837,835 HIPPA format.

Provided modifications and create shell programs.

Installed applications and provided EDI support for over 15 different claim releases that included over 200 modules to be compiled and installed.

Tested and re-worked new file format and conversion of NSF to 837 proprietary fixed format.

Performed Unit tests, Integrations test, validity checks, regression testing, conformance.

Analysis of transaction sets and production support activities.

Developed knowledge of Connect Direct interface with trading partners and back end groups.

Managed EDI specific application systems and hardware.

Tested communications with Business sponsors and with the trading partners.

Expertise in multi-tiered computing environment supporting high volume real-time


Provided operations support for all x12 transactions 837, 810,834,270,271,835 file formats.

Supported 24 x 7 on all UNIX P670. Performed archive and backup restores.

Monitored Internet-based connectivity with vendors.

U.S. HEALTHCARE, INC., Blue Bell, PA – Stratus System Administrator 1994 - 1996

Provided technical support to the Applications and Development teams

Maintained system software. Performed all upgrades, both software and hardware related

Established / recommended all policies on system use

Conducted disaster recovery planning and implementation.

Provided training to employees in the VOS and UNIX platforms

Added and removed users on the system. Controlled disk usage

Planned and developed group directory structures

Maintained all user registration files, installed new release of operating system

Maintained system configuration tables. Performed complete system backups

QVC NETWORK, West Goshen, PA – Production Services Analyst 1989 - 1994

HUNTINGTON NATIONAL BANK, Columbus, OH - Lead Computer Operator 1980-1989


PeopleSoft Training Courses, Medstar conversion

Purchasing Supply Chain Inventory, Account Payable, GL Etc. Data

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