Jack Millonde

**** ****** ******, ******* **, ***13

610-***-****

Summary:

Holds a Master’s Degree in Organizational Development and Leadership focusing in related working experience in Project management and Account Management.

Implement monitoring and evaluation mechanisms through efficient feedback methodology that helps align project delivery and improve effectiveness.

Utilize Microsoft project tools to track project progress, Scheduling, and resource management.

A passion for Customer relations management with Demonstrable Problem Solving Capabilities.

Develop and maintain electronic data system with our IT department to ease audit and stock taking.

Education:

St Joseph University Philadelphia PA 19131

Ms-Organizational Development and Leadership-Major in Leadership & Change Management May 2010

Long Island University NY

BS/BA-Major in Marketing & Management May 2003

Computer Pride College of Kenya April 2015

PMP Training certificate

St Joseph University Philadelphia PA 19131 Jan 2010

Management Training certificate

Skills:

Microsoft Office (Word, Outlook, Excel & PowerPoint)Oracle

Training and Communication

Project Management

Relationship Management

Account Management

Hiring & Mentoring

Quality Assurance

Change Management

Problem solving

Marketing Communication

Oracle Modules & Operations

Collegiate Management

Planning & Coordination

Strategic Leadership

Professional Experience:

Dhanush Infotech Kenya Ltd Aug 2013 - Apr 2017

Project Relationship and Account Operations Manager

Hire, train and manage Commutation staff responsible for Project call center at the National treasury.

Ensure there is a call support matrix that addresses all queries raised in the meetings and project as a whole.

Provide solutions arising from summarized communication, call center and client feedbacks.

Utilize Microsoft project tools to track project progress, Scheduling, and resource management.

Provide Relationship representation for FMIS Academy capacity building contract and services between Government of Kenya ministries, Counties, Departments Parastatals, agencies and other project partners and stake holders.

Liaise with Oracle office to ensure the training curriculum, program, and resource hiring is compliant with oracle standards.

Provide Leadership to the project team during deliveries and liaise with Country CEO to ensure adequate operation strategies for project deliveries from project initiation to project closure.

Attend all high profile meetings with project donors and project partners to ensure compliance is adhered to and quality assurance is not compromised.

Present weekly, monthly and quarterly report to the board Members on progress, status and highlighting risk components.

Implement monitoring and evaluation mechanisms through efficient feedback methodology that helps align project delivery and improve effectiveness.

Convene weekly Skype meetings with offshore teams and onsite team members to deliberate on the project status, challenges and mitigation measures.

Generate retention programs and ensure that all operations are galvanized by team success and team rewards through quarterly team change management workshops and team building initiatives offsite.

Manage and supervise diverse staff by hiring, assigning Duties and tasks, Evaluate resources and review of project delivery through SMART HR system.

Conduct employee appraisals on a quarterly basis paying attention to the laid down KPIs.

Dhanush Infotech Kenya Ltd Jun 2012 - Aug 2013

Training Coordinator/Administrator

Ensured High Standards in Fleet Management.

Maintained up to date and Standard Trainer Curriculums.

Coordinate daily training and administrative operations at Kenya school of Government, Lower Kabete campus for IFMIS Academy.

Responsible for maintaining trainees record data base.

Ensure accounting and payment of services and goods are done on a timely manner with accounts and finance department

Assemble and hire communication, program assistant responsible for day to day calling of participants, scheduling, rescheduling of participants to ensure completion of training.

Liaise with trainers to ensure training curriculums are all up to standard and up to date.

Oversee procurement of goods, manage vendor contracts and maintain constant inventories, arrange for daily outsourced transport for both staff and participants as needed authorize use of motor vehicles for dignitaries and clients visits.

Ensure that training of Government officials is classified and protocol observed when attending to the various classes of officers and highly regarded dignitaries and personnel.

Generate and manage a yearly training calendar that includes and cover training of Senior Government Procurement officers, budget officers, Auditors, HR, Finance officers and ICT officers.

Saint's Joseph's University, Pennsylvania PA Jun 2003 - Jun 2011

Manager-Sports Equipment Procurement/ Manager Ticket Sales and Marketing Operations

Headed the University Change and Implementation Management Committee (CHIMAC).

Guide, train and prepare department employees on projects and compliance.

Interface with the various departments and lay solve budgetary needs.

Maintain and manage university training facility and operations.

Develop and maintain electronic tracking system with our IT department to ease audit and stock taking.

Regulate stadium contracts and ensure efficiency in vehicle and machine procurement.

Head of University (CHIMAC) Change and implementation management committee.

Oversee equipment quality control initiatives, purchases and all receiving and distribution logistics.

Enhanced Marketing Communication through TV and Media Houses.

Develop and implements retaining programs for corporate sponsors and Donors.

Hire, train and conduct orientation for employees and volunteers.

Initiate and unveil marketing projects for employees and volunteers.

Manage and maintain financial accounting deposits for the department.

Brandywine Suites (Choice Hotels) Jun 2003 - Sept 2007

Customer Relations Supervisor (Part time)

Strove to Maintain High guest Quality and Satisfaction at all times.

Improved employee employers Relations through Audits & Surveys.

Represent corporate and management in annual conferences local and internationally.

Manage the hotel call center for guest services

Hire, train and conduct orientation for new teams.

Monitor and evaluate guest complaints during and after stay through online interactive software.

Maintain guest quality and satisfaction during and after stay.

Liaison between corporate office and the franchise hotel.

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