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Manager Customer Service

California, United States
January 28, 2018

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Aristos Theoharides

*** **** ***** *** **** R, Burbank, CA 91501

Home: 818-***-**** Cell: 818-***-****


To obtain a position consistent with my experience and abilities, with a company that rewards performance and dedication with advancement opportunity.

Skill Set

Excellent interpersonal and customer service skills; strong teamwork and collaboration

Systems administration experience in Sun Solaris, IBM AIX, RedHat Linux and Windows

Working knowledge of EMC software; SnapView, MirrorView, RecoverPoint, Replication Manager, Navisphere/Unisphere Manager and Analyzer, ECC, SRM, PowerPath and SAN Copy.

Working knowledge of EMC hardware: VPLEX, Unity/VNX, VMAX, Isilon, Recover Point appliances.

Brocade and McData/EMC Fiber SAN Switches

NAS/SAN Technologies, SCSI, iSCSI, Fiber Channel, NFS, CIFS


Woodbury University, Burbank, CA 2010

BS Computer Information Systems



ISM V.3 2017

VPLEX Design and Deployment 2012

Replication Manager Workshop 2012

VNX Unified Storage Deployment and Management 2011

Symmetrix Configuration Management 2011

NAS Operations and Management with Celerra 2010

CLARiiON Performance Workshop 2009

SAN Management 2009

Symmetrix Performance Workshop 2008

Control Center Management 2008

EMC Networker Administration for UNIX and Microsoft Windows 2006

Red Hat

RHEL Network Services and Security 2006

RHEL System Administration 2004


SUN Fire Workgroup/ Enterprise Server Administrator 2002

Sun Systems Fault Analysis 2001

Volume Manager w/ Sun Storage 2000

SUN Systems Administration I 1999


Veritas SANPoint Foundation Suite 2002


DXC (former Computer Science Corporation) – UTC Account 08/08 - present

United Technologies Corporation, East Hartford, CT

Information Technology Division

Sr, Professional Storage Administration: Key member of storage team; Responsibilities include configuring, implementing and providing tier 2 support for incident resolution and service requests;

Create technical documentation that includes designs/configurations/maintenance, test plans, procedures and SLA processes. Responsible for maintaining the SAN fabric and arrays, implementing new devices, performance and capacity monitoring, load balancing, and provisioning; Perform disaster recovery operations and storage array migrations; assist in designing and testing new SANs; Installation and configuration of Cava servers; work with different departments to determine storage requirements and provide turnkey solutions; provide technical guidance & training to co-workers.

Computer Science Corporation (CSC) 03/04 – 08/08

Pratt & Whitney Rocketdyne (Former Boeing), Canoga Park, CA

Information Technology Division

UNIX/SAN Systems Administrator: Responsibilities include, design, procure, build and maintain production test and develop SAN/NAS systems in support of a 24/7 environment; creating best practice procedural processes and documentation. Provided technical leadership and guidance to team members; deploy new software releases and develop tools for monitoring the environment; completed assigned projects such as OS upgrades, security administration, network administration and hardware diagnostics; primary focus is to ensure that our production systems and reporting systems remain operational per SLA requirements; served as the focal for planning, deployment & maintenance for T3 disk array, Brocade Switches and EMC FC4700 & CX Line of Clariion Disk Arrays; Veritas File System and Volume Manager installation and upgrades; system firmware upgrades; Server data migration; HBA installation and upgrades.

The Boeing Company, Canoga Park, CA 08/00 – 02/04

Information Technology Division

Unix Systems Administrator: Unix System Administration responsibilities included administration, maintenance, support and planning for Dell/Red Hat Linux, HP Enterprise and Sun Solaris servers running Oracle in a 24x7 support environment; support of mission critical engineering systems; duties included evaluation of new products; diagnose and resolve complex system problems; systems performance analysis; manage SAN Fabric/Switch; manage and schedule server changes and configurations; administration of NIS, DNS, and NFS; support of VERITAS Cluster Server, VERITAS Volume Manager and VERITAS File System; provided project plans for system migrations, upgrades, new system rollouts, and software installations; provided system support to Oracle application developers and DBAs; provided assistance with backups of servers using Unix backup utilities and Legato (Networker) software; experience in Storage Area Network design, deployment and support as well as Enterprise level storage servers such EMC, Sun’s T3 and A5x00 storage arrays; working knowledge of TCP/IP networking and troubleshooting; automate Unix Systems administration tasks using shell scripts.


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