Customer Service Sales
Resume:
Richard Lebona
Orange Grove, Johannesburg, Gauteng
Phone : 076-***-****
E-Mail : *************@*****.***
SALES AND CUSTOMER SERVICE
I am team player with front line exposure in Sales and Business Development and Customer Service. My work ethic and ability to deal with complexity ensures that I am able to meet sales, merchandising and customer service targets and identify opportunities.
OBJECTIVE
To secure a Sales or Customer Care position within FMCG or other competitive industries in order to make a sustainable contribution and add value within a dynamic organization which has great ambitions for growth.
MAJOR ACCOMPLISHMENTS
IBSS – Appointed as a member of the Student’s Representative Council
Allan Edward – Successfully completed a 12 month learnership.
Truworths - Continued excellence award - 2008
Truworths - High energy level award - 2008
Truworths - Most new account openings in the Bloemfontein Area - 2008
Truworths - Certificate of Excellence in recognition of outstanding service award - 2009
EXPERIENCE
TRADE MARKETER/ MERCHANDISER /SALES REPRESENTATIVE
15th May 2014 – 15th September 2014
01st December - 07th July 2015
DIPLOMAT SA (PTY) LTD
Brands I work with include Cadbury, Halls, Stimorol, Clorets, Royal Baking Powder (Mondelez) Vicks, Oral B, Pampers, Always, Duracell etc. (P & G)
Responsible for trade marketing and merchandising of Brand such within the emerging market in Bloemfontein area.
Drive sales by generating pull within retail outlets.
Secure prime positioning within retail outlet
Achieving visibility targets by creating impactful brand ‘look and feel’ within the outlet.
Installation of trade talkers and price markers
Ensure stock layout and merchandising is implemented according to principle planogram.
Assess and counter competitor merchandising activities.
Compile trade weekly activity reports
Carry out monthly brand asset audits
Placement and merchandising of POS units
SALES CONSULTANT
SA ROADLINK
01st October 2013 – 31st January 2014
Lead and motivate a team of Sales Consultants
Shift / roster planning
Increase branch ticket sales
Execute seasonal promotions
Daily banking for the branch
Board Passenger's and do ticket inspection
Attending to Customer Queries
Compile reports and submit to head office on an daily, weekly and monthly basis
SALES CONSULTANT
7th August 2007 – 31st October 2012
TRUWORTHS LTD,
Acquiring and administrating the of new accounts
Achieve monthly sales targets
Generating incremental sales > influencing increased basket sizes
Manage merchandising equipment in assigned department
Ensure stock layout and merchandising is in line with the departmental layouts
Assist Floor Manager with daily banking
Processing cash and credit purchases, returns and exchanges at POS
Stocktaking
Attending to customer queries
Speedy resolution of customer complaints
maintenance of customer satisfaction
Learnership in Retail and Wholesale
1st April 2005 - 31st March 2006
Allan Edward, JHB
Completed learnership programme in Retail and Wholesale
Receiving and dispatching stock
Process purchases
Ensure best practice standards in merchandising and window dressing is adhered to.
Maximizing sales
Carry out effective customer service duties and ensure customer satisfaction
Cashier (temp)
1st October 2004 -13th January 2005
House of Christmas
Process payments
Assist with customer queries
Stock packaging
Assist with banking
EDUCATION
Itokisetseng Bokamoso Secondary School
Hobhouse, FS
2002
Grade 12
TERTIARY EDUCATION
Rosebank College
Johannesburg
Certificate in basic end-user computing, Introduction to personal Computing
PERSONAL
Date of birth: 02 May 1982
Nationality: South African Gender: Male
Race: African (Black)
Marital status: Married
Number Of Child: One
Health: Excellent
Languages: S. Sotho; English; Zulu; Afrikaans (moderate)
Driver’s license: C1 (code 10)
Passport: Yes
Criminal record: None
REFERENCES
Company
Contact Person
Diplomat South Africa
Roy Letsitsi
Senior Sales Representative
Truworths Ltd
Mrs Charlene Maistry
Store Manager
Truworths Ltd
Mrs Ria Kristien
Floor Manager
REMUNERATION
A market related remuneration package will be considered together with a clear career development plan within a competitive and high performance organization
Contact this candidate