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Customer Service Sales

Location:
Johannesburg, GP, South Africa
Posted:
January 27, 2018

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Richard Lebona

Orange Grove, Johannesburg, Gauteng

Phone : 076-***-****

E-Mail : ac370g@r.postjobfree.com

SALES AND CUSTOMER SERVICE

I am team player with front line exposure in Sales and Business Development and Customer Service. My work ethic and ability to deal with complexity ensures that I am able to meet sales, merchandising and customer service targets and identify opportunities.

OBJECTIVE

To secure a Sales or Customer Care position within FMCG or other competitive industries in order to make a sustainable contribution and add value within a dynamic organization which has great ambitions for growth.

MAJOR ACCOMPLISHMENTS

IBSS – Appointed as a member of the Student’s Representative Council

Allan Edward – Successfully completed a 12 month learnership.

Truworths - Continued excellence award - 2008

Truworths - High energy level award - 2008

Truworths - Most new account openings in the Bloemfontein Area - 2008

Truworths - Certificate of Excellence in recognition of outstanding service award - 2009

EXPERIENCE

TRADE MARKETER/ MERCHANDISER /SALES REPRESENTATIVE

15th May 2014 – 15th September 2014

01st December - 07th July 2015

DIPLOMAT SA (PTY) LTD

Brands I work with include Cadbury, Halls, Stimorol, Clorets, Royal Baking Powder (Mondelez) Vicks, Oral B, Pampers, Always, Duracell etc. (P & G)

Responsible for trade marketing and merchandising of Brand such within the emerging market in Bloemfontein area.

Drive sales by generating pull within retail outlets.

Secure prime positioning within retail outlet

Achieving visibility targets by creating impactful brand ‘look and feel’ within the outlet.

Installation of trade talkers and price markers

Ensure stock layout and merchandising is implemented according to principle planogram.

Assess and counter competitor merchandising activities.

Compile trade weekly activity reports

Carry out monthly brand asset audits

Placement and merchandising of POS units

SALES CONSULTANT

SA ROADLINK

01st October 2013 – 31st January 2014

Lead and motivate a team of Sales Consultants

Shift / roster planning

Increase branch ticket sales

Execute seasonal promotions

Daily banking for the branch

Board Passenger's and do ticket inspection

Attending to Customer Queries

Compile reports and submit to head office on an daily, weekly and monthly basis

SALES CONSULTANT

7th August 2007 – 31st October 2012

TRUWORTHS LTD,

Acquiring and administrating the of new accounts

Achieve monthly sales targets

Generating incremental sales > influencing increased basket sizes

Manage merchandising equipment in assigned department

Ensure stock layout and merchandising is in line with the departmental layouts

Assist Floor Manager with daily banking

Processing cash and credit purchases, returns and exchanges at POS

Stocktaking

Attending to customer queries

Speedy resolution of customer complaints

maintenance of customer satisfaction

Learnership in Retail and Wholesale

1st April 2005 - 31st March 2006

Allan Edward, JHB

Completed learnership programme in Retail and Wholesale

Receiving and dispatching stock

Process purchases

Ensure best practice standards in merchandising and window dressing is adhered to.

Maximizing sales

Carry out effective customer service duties and ensure customer satisfaction

Cashier (temp)

1st October 2004 -13th January 2005

House of Christmas

Process payments

Assist with customer queries

Stock packaging

Assist with banking

EDUCATION

Itokisetseng Bokamoso Secondary School

Hobhouse, FS

2002

Grade 12

TERTIARY EDUCATION

Rosebank College

Johannesburg

Certificate in basic end-user computing, Introduction to personal Computing

PERSONAL

Date of birth: 02 May 1982

Nationality: South African Gender: Male

Race: African (Black)

Marital status: Married

Number Of Child: One

Health: Excellent

Languages: S. Sotho; English; Zulu; Afrikaans (moderate)

Driver’s license: C1 (code 10)

Passport: Yes

Criminal record: None

REFERENCES

Company

Contact Person

Diplomat South Africa

Roy Letsitsi

Senior Sales Representative

084-***-****

Truworths Ltd

Mrs Charlene Maistry

Store Manager

051-***-****

Truworths Ltd

Mrs Ria Kristien

Floor Manager

(051-***-****

REMUNERATION

A market related remuneration package will be considered together with a clear career development plan within a competitive and high performance organization



Contact this candidate