Customer Service, Quality Analyst, Cold Calling, Data Entry, Recruitme

MARIAERICAPARAS-PELAEZ

Address:Blk*Lot**No.*ZabarteExt.

Brgy.KaligayahanFairview,

NovalichesQuezonCity

Contact#:(632)090********

Email:**********@*****.***

Objectives:

Tobeabletocreateanefficientworkenvironmentbasedonthecompany'sworkathome guidelines.Adeptatutilizingcomputerproductivitysoftwaremaintaininghighlevelsof customerserviceandbeingadaptabletoagivensituation.Specializesintechnicalsupport inboundphonesalesandexceedingcustomerexpectations.

Tosucceedinanenvironmentofgrowthandexcellenceandearnajobwhichprovidesmejob satisfactionandself-developmentandhelpmeachievepersonalaswellasorganizational goals.

Topursueahighlyrewardingcareer,seekingforajobinchallengingandhealthywork environmentwhereIcanutilizemyskillsandknowledgeefficientlyfororganizationalgrowth especiallyintheHealthcareandcustomerservicefield.

PersonalProfile:

Age:27YearsOld Sex:Female

BirthDate:July19,1990 PlaceofBirth:QuezonCity

Height:5’4 Citizenship:Filipino

CivilStatus:Married

EducationalAttainment:

ChineseGeneralHospitalandLiberalArts

Blumentritt,ManilaPhilippines

BachelorofScienceinNursing

March,2007

OurLadyofFatimaUniversity

BachelorofScienceinNursing

120McArthurHighway,ValenzuelaCity,MetroManila

BachelorofScienceinNursing

October,2010

WorkExperience:

IBMGlobalProcessServices/Concentrix

UPAyalaLandTechnohub,Commonwealth,Q.C.

CustomerCareSpecialist(April2012-August2014)

(FinancialAccount)-Wedealtwiththecomplaintsofthecustomersofabankasthey've addedinsuranceontopoftheirloans,mortgagesandcreditcardswithoutformallysellingor eveninformingittothem.Weprocessedrefundstogetherwithallthepaymentduetodistress andinconvenience.

ManulifeFinancial/ManulifeBusinessProcessingServices UPNorthScienceandTechnologyPark,Commonwealth,Q.C.

CustomerServiceAssociate(September2014-June2017)

(RetirementAccount)-Wedealtwithallthetransactionsofthememberwhichhas retirementaccountwithManulifefromtheiremployers.Atfirst,IwastrainedasNon-HP CSRwhereinIhandledcallsformoreonPINreset,withdrawalrequestswhichdoesn'thave planrestrictionsandmoreongeneralinquiry.Afterregularization,IstartedtohandleHigh PriorityCalls,whereinpoliciesaremoresensitiveandneedtobecarefulinproviding information.I'mcurrentlyhandlingcallsforwithdrawalrequests/statuseswithorwithoutplan restrictions,doingfundtransfersandhandlesshares/stockspolicies. CoreQualifications:

Customerserviceexpert

Flexibletoworkallhours

HighspeedInternetconnectionandcapablehomecomputer

Abletomulti-taskonaregularbasis

Independentworkerwhodoesnotneedsupervision

Extremelyreliable

Abletolearnnewproductsorproceduresquickly

ProfessionalSkills/Interests:

Computer(esp.MicrosoftOffice)literate.

Self-motivatedandinitiative.

Goodcommunicationskillsbothverballyandwritten.

Decisionmaking,criticalthinking,organizingandplanning.

Fastlearner,willingtotrynewthingsandaminterestedinimprovingefficiencyonassigned tasks.

Outstandingsocialrelationsskillswithstrongcommitmenttoservice.

Directcareofpatients.

Medicalterminologyandmedicationadministrationskills.

Abilitytoobserve,examine,identifyproblemandtakeprecautionmeasurestotakecareof patient.

Abilitytohandlethequeriesofthepatientandtheirfamiliesandalsoresolvethem. SEMINARS/TRAININGS

BusinessWritingbyIanSiasat(SILTraineratMBPS)–2016

CommunicationSkillsbyIanSiasat(SILTraineratMBPS)–2016 CHARACTERREFERENCES:

Availableuponrequest.

Contact this candidate