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Customer Service Sales

Cerritos, California, United States
January 28, 2018

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Benjamin A. Ortega

***** ******* ***.

Cerritos, Ca. 90703

Phone 562-***-****



Sales/Customer Service

Qualifications (Profile):

Solid sales and management skill set developed through 8 years of Loan Officer Team Leadership and Real Estate. Ability to excel in fast-paced, high volume environment. Well organized and able to communicate company objectives effectively. Goal driven with the capability to execute and maintain results producing initiatives.


Prospect MTG – Jr. Loan Officer, Call center, June 2014 to January 2018(Laid Off)

Made 200 out bound calls daily. 30 inbound Daily. Help with retaining current and adding new clients. Took applications and explained loan options to customers.

At&t – Sales Consultant, Call Center, FEB 2012 to June 2014(Door’s Closed)

Taking 40 to 50 calls a day. Promoting all of At&t services, From Cell phones and Plans, to their home services of TV, Internet, and Home phone. Avg. over 100 plus component sales a month.

Deeper insights - Customer Care Specialist Nov 2007 to Feb 2012(Door’s Closed)

Daily managing heavy customer service calls. Provided customer support to Inbound/Outbound 50 to 100 plus calls a day. Assisted customers with inquiries regarding product and service. Trouble shoot and provided customer care support in a fast pace environment. Heavy data entry of customer details and product request.

Custom Home Loan - General Sales Manager Jan 1999 to Oct 2007(Door’s Closed)

Over saw Originated loans for both refinance and home purchases for all credit types, A thru D paper. Sold various loan packages including FHA, VA, Conventional, Jumbo, Commercial, Sub-prime, Hard Money. Responsible for hiring and training new loan officers within the sales team. Expanded the company by launching a Realty division involving Listing and Selling of homes. Assisted in creating and managing marketing campaigns including lead generation through online and offline media.

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