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Customer service

January 25, 2018

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Qualifications Profile

Analytical, performance-focused, and multifaceted professional, offering extensive experience in building management, administrative duties, and customer service. Adept at developing and implementing client-centered and innovative solutions to address issues and concerns and ensure excellent service delivery. Equipped with strong interpersonal skills and unparalleled work ethic in accomplishing tasks with minimal supervision. Articulate communicator, with bilingual fluency in English and Spanish. Technically proficient Microsoft Office Suite (Excel and PowerPoint).

Core Competencies

Operations Oversight

Equipment Maintenance

Schedule and Reservation Planning

Cross-functional Collaboration

Standards and Orderliness Compliance

Information Management

Professional Experience

Condominium Concierge – New York, NY

Concierge Feb 2015–Present

Effectively handle and provide accurate information to guests regarding attractions, facilities, services, and activities in or outside the property

Formulate and implement solutions to address residents’ complaints

Display skills in maintaining residents’ belongings and addressing all special requests

Take charge of arranging restaurant, messengers, and car services reservation or residents

Whitehall Building Concierge – Bronx, NY

Concierge and Doorman Jul 2008–May 2014

Promptly handled all residents inquires or concerns through telephone calls, face to face meetings, or emails

Performed special functions under the supervision of the management

Guaranteed proper maintenance and stocking of all necessary equipment for daily operations of the company

Demonstrated competency in ensuring orderliness and safety guidelines on the lobby and front door area


Trade Course in Electricity and Wiring, 2012

Hostos Community College – Bronx, NY

Coursework in Business Administration, 2012 GPA 3.96

Kaplan University – Davenport, IA

Professional Development

Work Union, 32 BJ Courses: Plumbing, Electrical, Locksmith, and HVAC

Professional Development

NetApp PS Academy

Certifications in Data Storage, Data Management, Operating Systems, and Installations, 2014

Cardiopulmonary Resuscitation Certification

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