Customer Service Sales

magda iacob

**** ****** ***, #* ****** Park, California 91303 818-***-**** ***********@*****.***

business management

Customer Service / Operations / Merchandising & Presentation

Talented in managing customer relation issues in accordance with company policy and promote a positive shopping experience for all customers. Proficient at communicating with management, vendors, and internal departments to coordinate overall store and sales operation. Solid leadership skills; able to build and guide top-performing store crew. Result driven with the skills to work both in collaborative and independent work situation.

KEY SKILLS

Merchandising Strategies

P&L Management

Shrink Reduction/Loss Control

Customer Service Excellence

Inventory Management

Financial reports

Budgeting & Cost Controls

Development/Training/Supervision

Professional Experience

Walmart

Co-Manager November 2014- present

Assist in driving sales in the store by ensuring effective merchandise presentation. Model, enforce, and provide direction and guidance to hourly associates and managers on proper customer service approaches and techniques. Provide direct supervision and development opportunities for management and hourly associates in the facility by hiring, training, mentoring, assigning duties, providing recognition, and ensuring diversity awareness. Assist in driving the financial performance of the facility by ensuring sales and profit sales are achieved.

Selected Contribution:

Contributed to team effort to open a new Walmart location with 144.000 sqft and over 500 associates

Developed and executed backroom plans; implemented sales floor plans.

Implemented successfully a new Receiving program in two different stores and a new program for Shelf Availability process.

Increased yearly sales in Online orders with over 500% versus plan.

5th place Walmart nationwide in Online Sales Department.

Bed Bath & Beyond

Assistant Store Manager July 2012- November 2014

Utilize company tools to diagnose opportunities and develop action plans to improve performance. Demonstrate desired behaviors for stuff including driving sales, handling difficult sales or returns, cash management, inventory. Ensure company standards are met for store and associate appearance at all times. Responsible for controlling inventory stock levels and reordering as necessary within budget.

Selected Contribution:

Improved annual online orders penetration from 3.6% to 5.8%

Remodeled various departments for increase sales, floor traffic and safety

Multiple times in top 5 in the Region for online orders.

CORA HYPERMARCHE LOUIS DELHAIZE GROUP, ROMANIA

Buyer August 2010 – December 2011

Identified potential customers; negotiated prices, promotions and logistic details with suppliers; developed and accomplished sales forecasts; prepared seasons assortment plans; coordinated promotional activities.

Selected Contribution:

Implemented promotional strategies that were directly responsible for volume increase.

Increased annual margin’s participation for company own brand with over 2.7%

Assistant Store Manager September 2005-August 2010

Effectively communicated information to store crew and supervisors. Assigned, directed and supervised activities of 45 employees working in 6 departments. Responsible for the leadership and operations of departments. Scheduled daily, weekly activities; Analyzed operating reports and documentation and made recommendations on how to improve store performance and implement plans; prepared inventory reports. Negotiated merchandise and promotional prices for Fruits and Vegetables.

Selected Contribution:

Made Food and Non-Food department plans for 2 new stores.

Directly involved in opening of 3 new store locations

Established new procedures to reduce the lost merchandise.

Cartographer 2003 – 2005 Bucharest, Romania

E.R.T.S. Bucharest

Siscam operating system - 3D. Visualized, integrated and analyzed all available geophysical and territorial data available in order to obtain accurate altimetry and planimetry of different regions. Digitized topographic details.

Education & Credentials

Master of Science in Geomorphology- University of Bucharest, Romania,

Bachelor of Science in Geography-University of Bucharest, Romania

Computer Skills: SMART, JDA, SAP, BW, SRP, True HR, Microsoft Office Applications; certified in cash handling.

related skills

Communication skills, marketing knowledge, team leader, problem solving, quick learner, creative, goal-directed.

Fluent: English, Romanian

Knowledge of: French, Italian

Hobbies: playing guitar, hiking, skiing and motorcycling.

References:

Cindy Toth 323-***-****

Alex Najera: 760-***-****

Pauline Barrera 818-***-****

Angeline Conde 310-***-****

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