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Facilitator of Learning

Maynard, Massachusetts, United States
January 25, 2018

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Timothy Buckley, M.Ed

Maynard, MA ***** 978-***-****


I am a licensed educator with 4+ years experience in a corporate setting, and 10+ years experience in technical setting, seeking an opportunity to apply excellent communication and critical thinking skills to a dedicated Trainer position. I am a formally trained educator. I possess knowledge and experience with delivering training on software applications and computer equipment related to telecommunications, public safety, and healthcare.


Instructional aptitude and mixture of strong technical and interpersonal skills

Knowledge of common learning styles, and how to speak to each of them

Creating interactive training experiences that are empathetic towards the participants; managing hesitant or overbearing participants

Passionate about engaging and empowering the audience to become more self-sufficient; not just learn the content

Able to adapt the presenting/training style and content based on active listening and the audience’s unique needs; ‘reading the room’

Able to convey complex theories and procedures to novice training attendees

Presenting content that is sticky, important, and logically ordered, but also customized and dynamic to the audiences’ previously-known needs and live questions

A willingness to accept feedback objectively regarding training supplied and policies and procedures


NG 9-1-1 Telecommunicator Instructor: State911 Training Sites, MA February 2016- Present

oProvided hands-on training for integrating use of computer applications, ergonomic awareness and system management

oUnderstood and applied multiple training tools (participant guides, job aids, PPTs, demonstrations) to deliver training

oSelected appropriate audiovisual equipment related to training curriculum and incorporated exercises to enhance learning

oPresented, demonstrated and explained complex subjects and processes in a clear and interesting way

oConducted training classes by presenting job-specific and company-specific requirements

oEvaluated trainees performance via observation, assessments and/or classroom exercises

oEvaluated effectiveness of training with input from attendees and managers

oAnalyzed quality control data and conducted training in error related areas of policy and procedures as part of the agency's error reduction strategy plan.

oEstablished effective work relationships with team members and end-users

oDetermined system utilization requirements by consulting with subject matter experts as well as researching and testing systems.

oEnsured operation of training equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques

oEscalated product performance and concerns to management in a timely fashion

oDemonstrated continual learning by attending industry seminars and other training programs

Self Aid Buddy Care Instructor: Otis Air National Guard Base, MA May 2000 – April 2016

oProactively researched training content with Subject Matter Experts through interview techniques, review of existing documentation and job shadowing

oInterpreted complex state and federal policy/procedures to create training materials, and assist in the selection of course content and training methods and materials

oFollowed and incorporated the ROPES Adult Learning Theory approach; Review, Overview, Presentation, Exercise and Summary.

oIntegrated the use and knowledge of five basic educational design steps; Diagnose, Determine, Define, Select, Plan a favorable adult learning environment

oDeveloped and constantly revised, modified, and improved existing training curriculum based on attendee feedback or product changes and enhancements

oDetermined effectiveness of both training specialists and curriculum through the development of measurement tools, i.e. evaluation forms, feedback sheets, quizzes and exams

oDesigned training manuals and other training mediums (such as video clip, practice exercises) by developing content using Word, PowerPoint and Desktop Publishing tools

oProduced training schedules and classroom agendas

oConducted session evaluations and obtained manager input regarding trainee’s successful application of learned content

oMaintained a database of trained personnel

oPerformed related administrative duties such as writing reports, registering and scheduling utilization of training facilities and equipment, and performing clerical duties as required

CAREER NOTE: Prior to 2016, I was a U.S. Air Force Firefighter.


Master of Education, University of Massachusetts, Boston, Massachusetts –June 2014

Air National Guard Training and Education Center, Instructor Certification Program – May 2013

U.S. Air Force, Air University, Senior Noncommissioned Officer Academy – May 2008

Associate in Applied Science, Community College of the Air Force – February 2004

Cisco Certified Network Associate, ECPI School of Technology– January 2003

Microsoft Windows NT Administration, Clark University – September 1998

U.S. Air Force Basic Fire Protection Specialist Course, Chanute AFB, IL –April 1988


State Licensed Educator Licensure (#455291)

Sheltered English Instruction (SEI)

Air National Guard Training and Education Instructor

U.S. Air Force Self Aid Buddy Care (SABC) Instructor

Nationally certified Emergency Medical Technician

Microsoft Certified Professional

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