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Customer Service Assistant

United States
January 25, 2018

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Ruth Patricia Gonzalez

*** ******* ***

West Chicago IL, 60185



Experience manufacturing associate, who has exceptional eye for detail. Proficient with Microsoft productivity software, skilled at developing comprehensive productivity reports, and doing research on historic production and inventory data. Very strong team player and strong understanding of logistics and sales.


Teaching Assistant (Paraprofessional) Certification


Educare West DuPage West Chicago, Illinois

Teacher assistant 9-15-16 to present

•Work cooperatively with the preschool teacher assistant to plan and implement the daily education program for the children.

•Execute classroom activities and help maintain a environment that is safe, developmentally appropriate and meets the individual needs of children.

•Helps and participate in classroom, playground, and field trip activities.

•Attend mandatory meeting/trainings such us food safety training, SIDS, and SBS training.

•Work on other task not related to the job.

ARYZTA Chicago, Illinois

Inventory Specialist 5-2015 to 7-2016

•Responsible to supervise 12 people

•Arrange schedules.

•Leads and/or assists shift employees in problem resolution. Leads or supports efforts to determine root cause and develop corrective actions.

•Coordinates labor needs with plant Human Resources.

•Conduct inventories to make sure material was available for production to run finish good.

•Weight or count items for distribution within plant to ensure conformance to company standards

•Identify cost savings opportunities for the company

•Efficiently drive the investigation and resolution of inventory discrepancies to ensure proper and timely management of accurate data in SAP.

•Use personal judgment and initiative to develop effective and constructive solutions to challenges and obstacles that would impact discrepancy resolution.

•Efficiently maintain Reconciliation log to ensure all issues are being captured and resolved to avoid any carryover.

•Coordinate inventory audits to keep levels accurate, arrange a team for year end audit.

•Maintain SAP accurately reflect inventory levels.

•Review status of discontinuing/obsolete items (MRP Controller) by working with Life cycle management team to ensure proper system updates.

•Timely creation and revisions of SOP’s (Standard Operating Procedures) to ensure new and revised processes and/or transactions are correctly documented and available for future reference.

•Work cross-functionally to participate in major process improvement initiatives.

DuPage County Health Department Wheaton, Illinois

Customer Service Representative II 11-2014 to 5-2015

•Answers phones and operates personal computer.

•Directs people to the proper location, resource and/or staff over the phone.

•Schedule and reschedule appointments for individuals that call the Call Center.

•Make pre-screening activities for future or existing clients over the phone.

•Gives general and specific information regarding departmental programs and policies to individuals that call the Call Center.

•Assist on different projects on times when needed.

Power Packaging An Exel Company Batavia, Illinois

Inventory assistant 06-2010 to 11-2014

•Executed daily operations such as reporting production on adage and SAP for Pepsico, General Mills, Lipton, and Nestle.

•Enter, receive, and ship PO s and STO s in SAP for our various customers.

•Performs daily reconciliation on finish good invoices.

•Creates customs invoice for finish good product traveling outside the country.

•Enter receipts and shipments in Adage data program.

•Follow up and confirm orders with vendors.

•Investigates and resolves invoice discrepancies between our company and the customer.

•Knowledge on creating and closing shop orders in Adage to run production.

•Estimated and ordered quantities of raw materials, such as ingredients and corrugate material, use in co-pack of beverages and dressing.

•Supervised material, scheduled arrival times.

•Prepared and execute monthly inventories for Kraft and Pepsico.

•Trained coworkers in inventory process and through the customer service area to achieved significant improvements in their productivity.

•Instrumental in the transition between an Access program that store our data into Adage database.

•Broad experience investigating discrepancies for finish good production and raw materials.

•Code Freight invoices for prompt payment.

West Chicago Chiropractic West Chicago IL

Chiropractic Assistant 2008 to 2010

•Performed clerical duties, such as taking inventory, ordering supplies, answering telephone, taking messages, and filling out forms.

•Performed and administered exercises to treat pain.

•Do therapy with patients after doctor finished the consultation.

•Make sure all the patients were as comfortable as possible in the clinic.

•Trained new staff and achieved significant improvements in their work.

•Secured patients into and onto therapy equipment.

•Successfully handled massage therapy.

•Translating for doctors and patients during the consultation between Spanish/English.

Elementary School District #33 West Chicago IL

Teacher's assistant

2005 to 2010

•Attended staff meetings, and served on committees as required.

•Collected homework from students daily.

•Take class attendance, and maintained attendance records.

•Provided extra assistance to students with special needs, such as non English-speaking students and those with physical and mental disabilities.

•Distributed tests and homework assignments, and collect them when they were completed.

•Laminated teaching materials to increase their durability under repeated use.

•Distributed teaching materials such as textbooks, workbooks, papers, and pencils to students.

•Graded homework and tests, and computed and recorded results, using answer sheets and electronic marking devices.

•Instruct and monitor students in the use and care of equipment and materials, in order to prevent injuries and damage.

•Organized and labeled materials, and displayed students' work in a manner appropriate for their eye levels and perceptual skills.

•Participated in teacher-parent conferences regarding students' progress and problems.

•Prepared lesson materials, bulletin board displays, exhibits, equipment, and demonstrations.

Breaking Free – Stars program West Chicago IL

After school assistant 2005 to 2008

•Took class attendance, and maintained attendance records.

•Organized and supervised games and other recreational activities to promote physical, mental, and social development.

•Conducted demonstrations to teach such skills as sports, dancing, and handicrafts.

•Requisitioned and stocked teaching materials and supplies.

•Supervised kids during play time, resolved conflicts.

•Presented subject matter to students under the direction and guidance of teachers, using lectures, discussions, and supervised role-playing methods.

•Observed students' performance, and recorded relevant data to assess progress.

Power Packaging An Exel Company Batavia IL

Quality Control Technician 2007 to 2007

•Responsible for obtaining the necessary information to release ingredients into production.

•Stored samples of materials tested and recorded test result data for product stability, and send samples of ingredients to different customers.

•Make calls to receive COA s needed as soon as possible.

•Withdrew samples on dates indicated and took them to laboratory to store.

•Recorded and organized identifying data in alphabetical index listing with the most updated information.

•Recorded on charts test result data, such as appearance, color flavor.

•Kept file of product stability study control charts.


College of DuPage Glen Ellen, IL

Associate in Arts 2007

Community High School District 94 West Chicago, IL

Graduate 2003

Additional Training:


English and Spanish

Proficient in both languages

References: Available upon request

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