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Arlington, Virginia, United States
January 25, 2018

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**** ******** ***** 215-***-****

North Wales, PA 19454


Profitable sales goal orientated Group Underwriter with over 12 years expertise in Life, Accident, Disability and Healthcare policies. Demonstrated ability evaluating new and renewal business, managing policy changes and negotiating policy increases while focusing on increasing the company’s profitability. Strengths include excellent interpersonal communication skills, attention to details, analytical decision-making, mathematical analysis, and the ability in problem solving with all parties involved.

Customer Service Group Underwriting Healthcare (2-50) LTD, STD, and Life (2-500) Detail Oriented Interpersonal Skills

Premium Billing Systems Certification issued by Drexel University in Windows Microsoft Suite


Aetna, Blue Bell, PA 06/2017 - 01/2018

Underwriting Analyst (Contract/Temp):

Provides underwriting support for new business quotes, renewals, accountings and/or specialized functions

Produces timely and accurate quotes, renewals and/or accountings

Analyzes input/outputs for reasonability (e.g., manual rates, benefit revisions, recorded claims, premiums, reserves, ECS charges, account structure, etc.)

Performs risk assessment functions as directed (e.g., claim determination and membership analysis) to set appropriate premium

Utilizes rating/financial tools, reference materials, and source systems for premium, membership and claim information

Applies underwriting guidelines in qualifying risk of adding new members

Requests additional information as necessary and explains needs

Maintains integrity of source data and/or accounting data systems

Identifies and collects information critical to decision making

Exhibits the following Underwriting Analyst Behaviors

Macys, North Wales, PA 11/2015 - Presently

MyShop Captain: 03/2017 - 06/2017

•Serves as role model for peers and mentor for new hires on Product Knowledge, My Client, use of mobile devices and MAGIC Selling Behaviors to generate incremental sales

•Provide an exceptional customer experience by ensuring the customer is always the priority

•Drive sales by consistently demonstrating exceptional Selling Skills

Alfini Specialist, 03/2016 - 03/2017

Be the “expert” of the merchandise and department in creating an enhanced shopping experience, by building lasting quality relationships with customers by gathering clientele information and contacting them to follow up on purchases, suggest new merchandise, and remind them of upcoming events.

You will utilize these relationships to build your business while increasing repeat sales. Achieve established business goals through client development, wardrobe and suggestive selling.

Seasonal Service Ambassador 11/2015 - 03/2016 Also 11/2017 - 01/2018

Responsible for providing outstanding customer service, meeting hourly sales and Star Rewards goals on a personal and departmental basis, and demonstrating superior product knowledge to customers during periods of high volume.

To create a shopping experience that will make the customer feel welcome and comfortable. Develop strong product knowledge and become fit certified Build onto sales by suggesting additional merchandise to complete outfits and meet customer needs


4603 Congress Court 215-***-****

North Wales, PA 19454

Reliance Standard Life Insurance Company, Philadelphia, PA 08/2003 – 05/2015

Group Underwriter

Evaluated case data for the acceptance, modification, or rejection of group underwriting requests on risks.

Independently performed such underwriting functions as determining premium rates, developing benefit schedules and coverage amounts. Reviewed requests for amendments to the in-force plans, and developed renewal decisions for risks in accordance with established Group Underwriting manuals and guidelines.

Negotiated with sales personnel to balance their needs within the guidelines of Group Underwriting.

Maintained accurate file documentation of all underwriting decisions, forms or correspondence as determined by company policy or supervisor discretion.

Coordinated information between all operational areas of the company for the purpose of installing and/or maintaining a successful Group Insurance Program.

CIGNA Insurance Company, Philadelphia, PA 06/1999 - 08/2002

Account Representative/Underwriter

Performed underwriting calculations, created customer history, and developed renewal positions in conjunction with

policy anniversaries.

Coordinated with brokers, sales representatives and clients to deliver superior customer service of Life, Accident and Disability policies.

Managed customer deliverables throughout the pre-sale, post-sale and renewal processes of small groups (10-300 lives).

Maintained strong relationships with underwriters, premium business analysts, claims and licensing processors to enhance the overall knowledge of group insurance for the benefits of CIGNA policyholders.

Responded promptly to customer service issues including premium remittance and delinquency. Reviewed and processed amendments, account maintenance and claims in order to meet the needs of policyholder and employees.

Reviewed group demographics and determined the best plan to meet the customers’ needs. Developed rates using professional business judgment and prepared presentation for new customers.

Created proposal, certificates and policies in a timely and efficient manner.

Communicated and corresponded with brokers to obtain licensing and appointments for commission payments.


Peirce College, Philadelphia, PA

Associates Degree, Business Management


Make Magic Award 2016 Through Teamwork

MAKE MAGIC is a national award program that recognizes individuals and teams who create the magic of Macy’s by embodying our values, driving sales and profitability and delivering exceptional performance. Associates and executives, in stores and in our support business functions, all participate in the same program nationwide. Making magic is what we’re all about at Macy’s. Our You Count value comes to life by celebrating the magic made every day. Seasonally and annually, we’ll celebrate MAKE MAGIC winners across the company.

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