Customer Service Office

Danita Smith

***** ******* ***** ***

Indianapolis, IN 46235

317-***-**** ************@*****.***

OBJECTIVE:

To obtain the position of Receptionists/Office Support

EXPERIENCE:

Receptionist /Office Support, Indiana Black Expo September 21st 2015 – December 29th, 2017

Provides office support and administrative services, to include maintaining and updating mailing list, receiving and transferring phone calls, handling mall and greeting visitors, maintaining files and filing system upkeep, answering multi-line phone, direct calls, taking messages, greeting and directing visitors, provides event and operational information to callers and ensures that the reception area is clean and sufficiently stocked with current event media.

Assist with preparation for meetings and events.

Compiles and prepares reports and correspondence relating to, and behalf of Indiana Black Expo, Inc. departments

Assist with the creation and preparation of presentations.

Exercises excellent judgment and discretion with confidential or sensitive materials

Manages multiple priorities and works effectively under tight deadlines

Performs other duties as assigned.

Lead Teacher, Kiddie Academy

January 2010 – September 2015

In Charge of the planning and conducting an effective child development program meeting the physical, social, emotional and intellectual needs of each child.

• Assisted and trained co-workers under my supervision

• Conducted daily health checks for the children under my care

• Created a pleasant atmosphere for the children

• Ensured a safe and sanitary environment though constant supervision for the children in my classroom

• Interacted with children on a daily basis

Receptionist Clerk Adidas Group (Reebok)

May 2009 – December 2009

Performed office manager duties

• Directed and relayed telephone and fax messages to managers/supervisors

• Picked up and delivered daily mail correspondence; opened and date stamped all general correspondence while maintaining the general filing system

• Assisted in the planning and preparation of meetings, conferences, and conference telephone calls; developed and maintained a current and accurate filing system

• Answered incoming calls and customer inquiries; redirected calls as needed

• Monitored the use of company supplies and equipment

• Greeted, assisted and/or direct students, visitors and the general public to accurate personnel

Lead Teacher, Goddard School

January 2007 – December 2009

Responsible for ensuring compliance with Goddard's industry-leading quality assurance standards

• Wrote and implemented lesson plans based on Goddard Developmental Guidelines and monthly school themes

• Created a positive learning environment in the classroom where children develop a lifelong love of learning.

Retail Sales and Service Rep, Charter One Bank

August 2006 – January 2007

Responsible for utilized bunker teller system to service customer financial needs including cash, check cashing, and new account transactions

• Developed daily customer service communication banking relationships

• Explained, promoted, and sold products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information

• Obtained and processed information required for the provision of services such as opening accounts, savings plans, and bond purchasing

Education:

Some college; University of Akron

CDA: Child Development Associate Credential

Other Skills:

Personal Assistant

• Assists local radio Program Director/Radio Personality,Amouring personal appearances and managing aspects of their social media platforms

• Serves as personal Armor Bearer to the First Lady of New Beginnings Fellowship Church; 10 years of experience of assisting with readying her for worship and fulfilling the duties of her place in the ministry

- Providing a buffer to her and others when needed to perform her duties

- Communicating with others effectively, but in a friendly and convincing manner.

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