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Business systems analyst

Newark, New Jersey, United States
January 25, 2018

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Esin Ayse Kaya

**B Traphagen Road, Wayne, NJ ****0 862-***-**** E:

SUMMARY: Solutions-oriented Business Analyst proficient in requirements gathering, quality assurance, system implementation, and end user training. You get the combined expertise of a customer-centered employee and analytical problem solver that is quick to adapt to change and can mold to any team dynamic. Familiar with JDE EnterpriseOne • Builder1440 • CRM Applications •Skilled in SQL • Software Quality Assurance

• Agile Methodologies • End-User Training • Proficient in Customer Service • TECHNICAL

EXPERIENCE: Word, Excel, PowerPoint, Prezi, HTML, CSS, JavaScript, Java, Oracle’s BI Publisher, JDE Enterprise One, Builder 1440


EXPERIENCE: K. Hovnanian Homes

05/2016 to Business Systems Analyst

Present Project lead for new CRM design, development and implementation

Played a key role in the successful integration of the front-end system, Sales1440(Builder1440), with the back-end system, EnterpriseOne

Trained and supported 100+ users at go live with the new CRM solution while continuing support of the legacy system.

Collaborated with security team to carry out system performance testing for a new developed CRM system, custom built within JDE 9.1.

Evaluated solutions for business problems and evaluated alternate methods to increase efficiency and improve control.

Prepared functional specifications to describe program development, logic, coding and system enhancements.

Supported sales applications by participating in systems requirements definition, testing, training and documentations.

Business Systems Analyst Intern (05/2016 to 09/2016)

Resolved daily integration issues between the CRM and Enterprise system.

Resolved helpdesk cases dealing with software issues regarding sales applications

Conducted Quality Assurance Testing of newly developed CRM system.

Reported bugs and interacted with software development team to resolve issues

Collaborated with developers to create an application which helps manage end user setup. 02/2016 to New Jersey Judiciary

05/2016 Capstone Project Manager/Front-End Developer

Acquired Spring 2016 College of Computer Science Capstone Best Project Award.

Directed the planning, design, production, and management of the website and game creation as part of the New Jersey Judiciary Kids site.

Met regularly with team members to discuss accomplishments and obstacles as per SCRUM.

Assisted in the design and lead the front end build using HTML, CSS, and JavaScript. 2009 to Shoprite of Wayne

2016 Book Keeper/Customer Service Representative/Front-End Runner EDUCATION: NEW JERSEY INSTITUTE OF TECHNOLOGY

2016 Bachelor of Science, Information Technology

Specializing in Management Information Systems • Minor in Business Dean’s List

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