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Customer Service Office

Washington, District of Columbia, 20024, United States
January 25, 2018

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Lamont A. Parker

*** *** **. *.*. #***A, Washington D.C. 20024

Phone: 202-***-**** Email:


Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.


Williams Lea Tag Washington, DC 10/2017 to Present

Office Services Associate

Process high volumes of incoming and outgoing mail. Deliver mail and packages throughout the client location, following applicable distribution procedures.

Handle sensitive and/or confidential documents and information.

Communicate with manager and client on job or deadline issues.

Complete large numbers of reprographics requests according to job ticket instructions.

Assist with reception coverage, including managing multiple phone lines and visitor check-in.

Set up conference rooms including audiovisual equipment, furniture configuration, and food/beverages as needed.

Bind, cut, and/or assemble reprographics jobs as necessary.

Load copiers with paper and toner as needed.

Sparks Group Booz Allen Hamilton Arlington, VA 03/2017 to 07/2017

Concierge/Business Services Coordinator

Scheduled hoteling office space for internal and external staff.

Instructed clients on how to use AgilQuest hoteling reservation system software.

Acted as single point of contact for all hoteling reservations including conference, collaboration, and team rooms.

Reviewed and monitored department processes and procedures to identify opportunities to improve service delivery to internal and external customers.

Maintained records and logs of service requests and track status.

Assisted with marketing the property by coordinating guest, tenant, and visitor needs.

Answered telephone calls, received messages, and redirected telephone calls.

Maintained and updated filing, inventory, mailing and database systems, either manually or using a computer.

Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.

CBRE Booz Allen Hamilton McLean, VA 07/2014 to 11/2016

Business Services Coordinator

Responsible for correspondence and other documents, from notes, or dictating machines, using word processing software.

Communicated with internal and external clients to answer questions, disseminate or explain information, take orders, and address complaints.

Completed work schedules, manage calendars, and arrange appointments.

Created a wide variety of template, company-sanctioned marketing materials which included maps, advertisements, demographic reports, and executive summary brochures for in-house and client presentations using advanced desktop, graphic, and mapping software.

Performed technical duties such as working with multi-media software, setting up audio visual equipment, and initiating video conferences.

Answered telephone calls, received messages, and redirected telephone calls.

Maintained and updated filing, inventory, mailing and database systems, either manually or using a computer.

Opened, sorted, and routed incoming mail, answered correspondence, and prepared outgoing mail.

Compiled, copied, and sorted file records of office activities and business transactions.

Reviewed files, records, and other documents to obtain information to respond to requests.

Performed a variety of facilities and maintenance duties such as processing work orders for maintenance, coordinating moves, taking inventory and ensuring adequate supplies.

ADVANTAGE STAFFING RESOURCES George Washington University 08/2014 to 03/2015

Mail Clerk

Greeted and assisted customers at the service window with mail and packages, FedEx and USPS.

Logged, scanned, and processed packages utilizing a web-based tracking system creating a manifest for distribution, delivery, or pick-up.

Communicated with customers to answer questions, disseminate or explain information, and address complaints.

Successfully managed daily operations of mail room with no supervision.

Performed various duties as assigned.

METRO ACCESS (CHALLENGER) Capitol Heights, MD 04/2011 to 11/2012

Paratransit Operator

Conducted pre- and post-trip inspections to ensure proper operating condition of vehicle and on-board equipment.

Successfully performed scheduled manifest by picking up all clients on time and delivering them to their destinations safely and within a reasonable time frame.

Ensured the safety of all passengers by use of appropriate on-board restraints.

Ensured safe and clean vehicle condition at the start and end of each shift.

Communicated effectively with dispatch or central office personnel via two-way radio.

Adjusted to variables in normal working conditions, including adverse weather, traffic and construction, passenger problems, accidents and trip changes.

Provided excellent customer service including assistance on and off the bus, supplying information, and responding appropriately in the event of emergency.

Diffused difficult situations and maintained order onboard vehicle.

Documented thoroughly the course of the day including odometer readings, times, and passenger information.

Accurately collected and reconciled cash fares collected from customers.

Employed all techniques of defensive driving to minimize the risk of preventable and non-preventable accidents and/or passenger injuries.

Protected passengers and secured vehicle in the event of accident or injury and communicated effectively with dispatch and operations staff.

Maintained a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees.

D.C. CHILD AND FAMILY SERVICES Washington, DC 01/2005/ to 06/2009

Supply Clerk

Maintained inventory of supplies and property records of office equipment and furniture.

Ordered and monitored office supplies for main building and three other locations.

Prepared incoming and outgoing mail for distribution.

Wrapped, sealed, weighed, affixed postage and dispatched all outgoing mail/packages in accordance with postal regulations.

Maintained office equipment by performing minor repairs, routine cleanings, and placing service calls.

Provided meeting and conference room support by setting up audio visual equipment.

Dispatched government vehicles to transport clients and staff to and from meetings and events throughout the city.

Provided reception work such as answering telephones, taking messages and greeting visitors.

LAI LOGISTICS APPLICATIONS Alexandria, VA 02/2002 to 12/2004

Mail Carrier and Clerk

Ensured timely and accurate mail services were provided by processing incoming mail and other items and preparing outgoing mail and other items for pickup.

Entrusted with handling confidential and sensitive materials from various departments.

Provided meeting and conference room support by setting up audio visual and telecommunications equipment.

Managed interoffice moves.

Transported federal clients and staff to and from meetings and events.


High School Diploma, 1988

H.D. Woodson Senior High School

Washington, DC

Certificate in Advertising Design, 1987

Penn Career Center

Washington, DC

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