Data Entry Customer Service

COMPUTER EXPERIENCE

IBM Compatibles VT**** Windowing Terminal IBM Maps OSCAR Program

ASK Manman Database MONROE Systems Microsoft Access Microsoft Windows

MS Works Maxcim Database Microsoft Excel Microsoft PowerPoint Outlook/Express Adobe Acrobat Pro DataMagine Track-It

Oracle Applix Ecommerce MFG Pro

Star Office Solar PowerPoint FRS-Brio

Salesdesk MS Dos 10-Key Rentroll

AMSI Credit Retriever Syntex Keytrack

Yardi Maintstar AS400 New World Financial Systems

Crystal Reports Class A-Train Documentum

ICE JDE/PeopleSoft Financial System TrackIt Infinium

Kronos

EMPLOYMENT HISTORY

NEVADA STATE BOARD OF NURSING (2017 – Present) Reno, NV

Executive Assistant

Retrieve Executive Director’s phone calls and email messages, provide support for scheduled activities, and act as liaison for Executive Director with staff.

Maintain schedules for meetings, and Executive Director’s master books, along with maintaining agency calendar.

Maintain file of BDRs and Bills during Legislative Session.

Coordinate all travel arrangements for NSBN staff, Executive Director, and Board Members.

Prepare and mail certificates and letters of congratulations for all licensees with advanced practice licensure.

Coordinate all arrangements; to include hotel, food, and rental space; for Board Meetings.

Develop agendas for Board meetings, staff meetings, executive staff meetings, etc., and make all physical arrangements.

Coordinate with professional staff regarding Board meeting agendas, set and meet deadlines for assimilation of materials, and generate support materials for agenda items as required.

Collect material, assemble, and mail flash drives for Board meetings, attend Board meetings and complete meeting minutes.

Review all Board files to be sure all persons on the agenda have been properly noticed, complete motion forms for all formal complaints, prepare legal documents for mailing, and assist General Counsel with preparing legal documents.

Maintain orientation manuals for new Board members, and mail all orientation materials to new members.

Maintain agency compliance with the Open Meeting Law through agendas and record keeping, process proposed regulations, and process proposed bill drafts.

Arrange for publication and distribution of NPA, along with notice of public workshops and hearings.

Miscellaneous errands as needed.

GRAND SIERRA RESORT (2013 – 2017) Reno, NV

I.T. Executive Administrative Assistant

Composing I.T. weekly and monthly minutes/agendas, and posting onto the department shared drive.

Creating, updating changes, and researching the current status of all I.T. purchase requisitions and invoices, after the vendor quotes have been requested, received, and reviewed for comparison.

Creating multiple spreadsheets for department expense tracking, outstanding invoices, and expenses incurred for Due Diligence while inquiring new potential property investments.

Creating, updating and maintaining all department electronic files and folders.

Reconciling the monthly department budget for verification of all charges to the correct G.L. accounts, and tracking expenses for annual budget preparation.

Settlement of the department VP's credit card expenses, for submission of the monthly Credit Card Expense Report to A/P for acceptance.

Managing the monthly I.T. work schedule for department posting and foreseeable time off.

Balancing of the Verizon monthly billing, for all employee issued cell phones, and creation of the Monthly Usage Overage Report, for Accounts Payable, along with the executives and owner’s reviews and approvals.

Demonstrating creativity when organizing and completing special projects from the department vice president and hotel executives, upon request.

External/internal ordering of all department office supplies needed within the I.T. department, as well as external/internal customer support on the I.T. Help Desk with generating of new I.T. support ticket requests.

Coordinating appointments/events on calendars for the department VP, Managers, and Supervisors; along with reservations for the Conference Room and Training Room.

CHARTER COMMUNICATIONS (2011 – 2013) Reno, NV

Administrative Assistant II

Composing the Marketing department’s weekly and monthly minutes, and posting onto the shared COIN website.

Creating, updating changes, tracking, and researching of all Marketing and Tech Sales purchase orders.

Populating and submitting monthly accruals for Marketing and Tech Sales purchase orders throughout the NW KMA Region.

Research and rectification of purchase order status updates from a variety of weekly and monthly reports, and resolution of all pending purchase orders from the weekly voucher log, requested from Corporate Accounts Payable.

Compilation and auditing of FedEx charges for the region, and rec-classification of incorrect charges; along with creating shipping labels for outgoing FedEx packaging.

Updating and tracking franchise fee payments made to government officials, and submitting notification of payment mailings.

Issuing and assigning fleet motor vehicles and training/conference rooms on Shared COIN site, upon requests for internal use.

Ordering and verifying monthly reconciliation of all OfficeMax supplies throughout the NW KMA Region.

Booking travel arrangements and hotel/vehicle accommodations for several directors and the company vice president, upon request.

Organizing both onsite and offsite meetings and meals for trainings, seminars, etc.…

Composing Ops Review statistical reports for Finance, into a monthly PowerPoint presentation for distribution to all directors and the company vice president.

CITY OF RENO (2004-2011) Reno, NV

Office Assistant II

Entering and balancing payroll on a bi-weekly basis.

Creating and tracking purchase orders, along with ensuring payment of all invoices.

Daily data entry of all equipment and man hours, for the end of the year budgeting purposes.

Submitting Worker’s Compensation claims and yearly required OSHA reports to Risk Management.

The ordering of all office supplies and employee uniforms, along with the disbursement and monthly balancing of the petty cash fund.

Assisting directors and managers with any and all special project requests.

Financial analysis and reporting assistance for FEMA reimbursement during the 2004 storm disaster relief.

Responsible for the formation of all contracts for park shelter rentals, and the processing of their deposit refunds; along with the researching and refunding of program cancellations for the citywide programs.

Inputting data entry for new hire paperwork and current employee change requests.

The conception of new policies and procedures for payroll, and park rental training for new employees.

Primarily responsible for all document and record management, for retention and off site storage requests from the central administration office.

Tracking all expenses to assist the yearly budget administration, along with tracking and balancing accounts payable and receivable deposits for the finance deposit account.

Processing registrations and payments for City of Reno programs and providing clerical support.

Balancing and auditing of daily cash reports and preparation of daily deposits for Loomis pickups.

PARK VISTA APARTMENTS (2003-2004) Sparks, NV

Leasing Manager

Provided leasing consultants with complete and accurate sales training for all aspects of leasing, along with excellent client communication when leasing apartment homes to prospective residents, and insured proper move-in conditions were completed prior to resident’s scheduled move-in dates.

Confirmed the completion of all move-in paperwork, prior to actual move-in dates.

Resolved existing customer service requests and maintenance issues.

Managed processing of all accounts payables and receivables, and completion of miscellaneous tasks handed down by management; to include daily management reports.

CAMDEN/OASIS BLUFFS APTS. (2000-2002) Reno, NV

Leasing Consultant

Accomplished the completion of weekly and monthly projection reports, and all required followed through, to its fruition.

Presented customers with excellent service when leasing apartment homes to prospective residents.

Guaranteed the completion of all move-in paperwork, prior to actual move-in dates.

Resolved existing customer service requests and maintenance issues, along with processing all monies owed to residents moving out who required a deposit refund.

Verified the preparation and move-in conditions prior to resident’s scheduled move-in dates.

SUN MICROSYSTEMS, INC. (1998-2000) Mountain View, CA

Field Administrator

Managed all administrative functions for two field organizations which included directly supporting 2 district managers, 14 sales representatives, and 14 systems engineers.

Assigned weekly allocated commissions to sales representatives for direct and indirect revenue, and compiled monthly commission reports for the Silicon Valley II Sales District.

Managed the planning of all meetings within my assigned district, to include the meeting venue, catering, creativity of presentations and all other requests.

Coordinated and confirmed all necessary travel arrangements and all off site meeting locations.

Managed all supply ordering for sales representatives, systems engineers, new hires and managers within the Silicon Valley II sales district.

Coordinated employee moves, new hire account login requests and desktop installations.

SUN MICROSYSTEMS, INC. (1998-1999) Menlo Park, CA

Telesales Customer Service Provider.

Managed shipment tracking, processing of replacement orders, and providing product information.

Thoroughly investigated and applied credit returns upon customer requests.

Provided management and guidance for temporary employees assigned to the Free Solaris promotion, and personally assisted in the research of customer issues and inquiries for the Free Solaris Environment promotion

Managed all inbound calls and directed escalated inquiries within a 24-48 hour response time.

Event planning and coordinating for department functions, as well as for offsite and onsite events with our outside business partners.

KLA-TENCOR (1995-1998) Milpitas, CA

Senior Data Entry Clerk

Data entry of all material movement (incoming/outgoing) for shipping, receiving and manufacturing.

Weekly updating of spreadsheets needed for scheduling parts to purchase, and updating of daily spreadsheets for rejected part items.

Trained staff in daily cycle counting for the correction of part discrepancies.

Creation of written procedures for various job functions to reflect quality control, on a continually ongoing basis.

DIGITAL EQUIPMENT CORPORATION (1990-1994) Sunnyvale, CA

Data Entry Clerk and Customer Administrator

Data entry of all shipping and receiving information for warehouse incoming and outgoing products.

Processed all defective material requests returned by customers, along with initiating equipment returns to customers, closing repair tags and transferred items onto daily reports.

Managed reconciliation for inventory control of defective and functional products.

Trained for production and maintenance of ISO9002 procedures, relating to all data entry functions.

Sourced priority orders within domestic regions, and expedited orders requested by engineering field offices.

Contact this candidate