Customer Service Office

Latunya Atmore

**** ******** *** **, **********, AL 35211 205-***-**** *****@********.***

SUMMARY

I am proficient in all versions of MS Office and additional office equipment. I have experience in record keeping, time management, and can type 40 or more words per minute. I am a driven professional who is seeking a position that will allow continuous opportunities for professional growth and development.

PROFESSIONAL EXPERIENCE

August 2015-Present Claims Customer Service, Allstate Insurance Company

Effectively manage a steady volume of new claims daily

Initiate or receive contact from customers, claimants, insurance carriers, vendors, and others to obtain and/or provide necessary file information as directed to comply with customer experience and process standards

Assimilate data, evaluate facts, and negotiate solutions to problems of varying complexity

Maintain highest quality of standards while assisting customers professionally and effectively

October 2011-August 2015 Collections Specialist, Nathan & Nathan

Collected on past due accounts

Assisted customers with making payment arrangements

Offered debt settlements

Used basic office skills and equipment

January 2006-April 2009 Account Representative/Receptionist, Amsher

Assisted staff in the reception area

Answered and managed a multi-line telephone system

Directed visitors to appropriate the areas throughout the office

Greeted customers and vendors

Collected on delinquent and past due accounts

Ensured that calls were monitored to comply with proper FDCPA protocol

EDUCATION

Wenonah High School

Diploma, May 2005

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