Customer Service High School

SABRE FLAGER

** **** **** **., **** Carbon, IL **034 618-***-****

**********@*****.***

I am a great team player who doesn’t mind going above and beyond to ensure quality guest service! I have been on all sides I have managed people and I have been managed, as well as I have been a customer at one point in my life and nothing prepares me more to become a great Customer Service Agent than knowing all viewpoints. Taking it all in consideration I believe I will be able to deliver great results because I can take from personal experiences and apply them to achieve guest satisfaction.

EXPERIENCE

MARCH 2016 – PRESENT

FRONT DESK AGENT, Holiday Inn express

The Front Desk Agent is the first friendly face that greets you upon arrival. I had many responsibilities which included, balancing audit for accuracy of room, food and beverage revenue, and cashiers reports as well as guest accounts. My duties also included ensuring the guest had received great customer service and was accommodated throughout their entire stay.

JULY 2016 – NOVEMBER 2017

SERVER, 54th street bar&grill

As a Server my responsibilities included performing personal activities such as supervising and training employees, recording guest order and delivering in an adequate time. I was also responsible for processing cash payments and rendering change upon sale of purchase.

January 2013-june 2016

Customer Service Agent/ Server

As a Customer Service Agent/ Server it was my responsibility to communicate with customers regarding order, complaints or comments and to resolve them as quickly and in a professional manner. Also I was expected to issue receipts, refunds, and or cash to customers upon services rendered.

EDUCATION

MAY 2011

HIGH SCHOOL DIPLOMA, Ofallon Township High

I attended O Fallon Township High School where I graduated with a 3.0 GPA

I also received many awards one of them being leadership achievement for High school Sports I demonstrated that I was able to step up to the plate to and be good leader but I was and even better teammate!

AUGUST 2017

RN NURSING, Lewis and Clark

I currently attend Lewis and Clark where I am pursuing associates in Applied Science where I will transfer to achieve my BSN.

SKILLS

Years of customer service skills

Great Teammate

Problem Solver

Eagerness to learn and Grow

Leader

Hard work ethics

ACTIVITIES

I have many passions in this world but my all-time favorite passion is being a mother! My daughter Parker has opened a new world for me and has taught me many things including love and how good it feels to help others when they can’t help themselves, which is when I became inspired to pursue a career in Nursing. I hope while pursuing a career in the medical field even if I can’t save them all but by changing just one person’s life and showing them compassion and love can make a difference.

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