IT Project Manager
Resume:
Bill Brown
Lawrenceville, Ga. 30046
*****************@*****.***
IT PROJECT MANAGER
I am a Network Professional working with multiple Projects (Circuit Orders), managing the LIFE CYCLE of each Project Install Date. Worked with PROVISIONING Group, FE ( to install the Network Hardware and Software ), while updating Management with the status of circuit for 9 years. Experience reading, and installing SOFTWARE for, GRANITE DESIGN, and all NEW WAN Circuits such as T1, T3, ATM, IMA, OC3, OC12, OC48 and ESM (Embedded Syslog Manager). Used REMEDY via the BMC SOFTWARE PLATFORM for monitoring the WAN CIRCUITS. Any alarms on a circuit would cause NETCOOL to generate a TICKET for that circuit so a TECH can TEST that circuit with the HEKIMIAN REACT software via the LUCENT ALCATEL SWITCHES. Determined CISCO ROUTERS ASR9000 equipment and software problems such as IP Addresses, DLCI, bandwidth can be checked with the LIM's MODULE as needed. Work with WTS, and CTS trouble tickets created by NETCOOL, and VENDORS such as LUCENT, ERICSSON, and SIEMENS. BMC SOFTWARE PLATFORM used REMEDY REACT for MONITORING and TESTING all T1’s IN-TRUSIVELY and NON-INTRUSIVELY. Pulled PM’s on T3's as needed. Worked with TIRKS, and DACS OSS database, MySQL and ORACLE and other software to verify the circuit Provisioning information. (OSS) an operational support system is a set of programs that is used to enable communications service provider monitor, control, analyze and manage the network. Reported circuit status to Management, Customer, and Technician. Forward new circuit information to Billing Department as needed. In the HP, IMC - HPE's NETCOOL management tools, and NMS Tool for monitoring the physical networks. Extensive experience with WTS, CTS, AOTS, IWOS, Granite 7.1/webXng, ASR and Bill Track Pro.
EXPERIENCE
ATT NOC MOBILITY NETWORK TECHNICTION: (Glen Ridge, GA) 12-20115 - 02-2016
As a NOC MOBILITY Tech, part of my job was to except phone calls from Vendors logging into
Cell Sites by creating a NFSD TICKET for the work to be done. Hold all Vendors responsible for any and all ALARMS they created. I supervise each Tech that call the Bridge by creating a ticket for that Vendor, and make sure that they meet all requirement before, and after they complete the work. Used Netcool, NMS Tool on HPE for monitoring the physical networks
• I Login to the CISCO BRIDGE where the VENDOR will be calling for help.
• CREATE A NFSD TICKET for each VENDOR that call in, and record the work to be done.
• RUN A PRE-HEALTH CHECK before suppressing the equipment on each technology
• LOCK and UNLOCK SECTORS as needed.
• UPDATE THE TICKET and check STATUS for ALARMS and RSSI/VSWR READINGS.
• LOGOUT the VENDOR if no ALARMS has been created.
• When Vendor install new Radios, I sometime had to Load Software into the radio so it would
pass traffic.
• To get verification of the circuits, cell site name, and VENDOR, I used the GRANITE
database for WAN Circuits such as T1, POINT to POINT, and SIAD.
ATT MOBILITY ALTELL PROJECT TECHNICIAN: 02-2014 – 03-20115
As a ALTELL PROJECT Tech, part of my job was to except phone calls from Vendors logging into
RED, and BLUE Cell Sites by creating a NFSD TICKET for the work to be done. Hold all Vendors responsible for any and all ALARMS they created. I supervise each Tech that call the Bridge by creating a ticket for that Vendor, and make sure that they meet all requirement before, and after they complete the work. Used the GRANITE database for WAN Circuits such as T1, T3 and POINT to POINT.
• Open the ALTELL BRIDGE for the VENDOR to call in on.
• CREATE A NFSD TICKET for each VENDOR that call in, and record the work to be done.
• RUN A PRE-HEALTH CHECK before suppressing the equipment on each technology
• LOCK and UNLOCK LUCENT, ERICSSON, and SIEMENS SECTORS as needed.
• UPDATE THE TICKET and check STATUS for ALARMS.
• LOGOUT the TECHNICIAN if no ALARMS has been created.
• I used the GRANITE DATABASE for WAN Circuits such information.
SIX MONTHS LEAVE AFTER AT&T CONTRACT END: 12-2012 – 02-2014
AT&T practice is after a contract end, the contractor must take a six month leave of absents before coming back to AT&T with the same Contracting Co., or with a different Staffing company. This past year I have been setting up a Real Estate Business for myself.
ATT MOBILITY: NETWORK SUPPORT PROJECS: (Glen Ridge, GA) 06-2011 – 12-2012
As a WIRELESS High Speed Mobile Communication Technician, working on GSM & UMTS WAN Networks, my job was to learn the circuit problem recorded in the ticket created by NETCOOL, ERICSSON, NOKIA, ALCATEL LUCENT or SIEMENS. While verifying if it were a SIAD, ETHERNET, TI, or T3 circuit in GRANITE. I test the circuit to find out what VENDOR network was causing the problem. Once determined, I then open a Ticket with that TELCO or VENDOR that own the circuits to the DEMARC or NIU. I may have to TEST HEAD TO HEAD with TWO or more TELCO TECH’S sometimes before locating the problem.
• 15yrs-WORKING with WTS of CTS Testing Support.
• 15yrs-READING TICKETS to find out the TYPE of TROUBLE occurring on the circuit.
• 15yrs-MONITORING CIRCUITS INTRUSIVELY and NON-INTRUSIVELY with REACT
SOFTWARE when TESTING T1 and T3 CIRCUITS.
• 15yrs-TESTING circuits INTRUSIVELY by using REACT to loop the NIU (SMART JACK)
• 15yrs-USED REACT for HEAD TO HEAD TESTING with LOCAL TELCO and ATT LD to
Determined what side of the CFA the errors was coming from.
• 15yrs-UPDATING TICKETS and PROGRESSING the CLIENTS with TROUBLE REPORTS.
FREELANCE - PROJECT MANAGER (Lawrenceville, GA) 03/2009 - 06/2011
Manages all phases of project life cycle to ensure project objectives are met progressing other
project staff with establish goals, objectives, & priorities, providing direction & feedback.
Ensure that assigned tasks are installed accurately & by the delivery date. Develop and map out schedules for multiples projects to ensure customer satisfaction, project completion & timely
delivery of services: Prepares regular progress and budget status reports for management: Manage relationships with contractors to ensure that all services meet requirements and schedules. Monitors project time lines and dollar expenditures to ensure project meets established budget: Prepares cost estimates. Develop existing customer relationships; manager total Life Cycle of each project.
• 6ys-SITERRA - I did site surveys, with customer, and LEC for clearance on circuit entry, and
DMAR location.
• 5ys-Prepared circuit orders for T1, PP, FRAME RELAY, PRI, BRI, ISDN and POTS lines.
• 9ys-Work w/cross functional teams, the SOFTWARE group, PROVISIONING, VENDORS
involved, the LOCAL TELCO in charge of the LAST MILE to the CELL SITE.
• 9ys-UMTS Launches Make sure all NEW circuit are TAG and LABLE by the LOCAL TELCO.
• 5ys-Reviewing customer contacts information ( CASPR ) for accuracy (to speed up order )
• 5ys-Responsible for establishing PROJECTS SCHEDULES and TIMELINES.
• 9ys-Keep TRACKING STATUS of CIRCUIT ORDERS with ALL VENDORS involved.
• 5ys-Gather HAND-OFF (CFA) from EACH LEC and record it in the EXCEL SPREADSHEET.
• 9ys-Documenting all communications between customers and vendors for clarity.
• 5ys-Report all newly install circuits to MANAGEMENT, RAN, and BILLING DEPT.
• 9ys-Used MS WINDOW and EXCEL SPREADSHEET to inform DEPARTMENT HEADS.
• 5ys-KEEP data base UPDATED for MONITORING, and TRACKING CIRCUIT STATUS,
for REPORTING, CHECKING, and MEETING ALL LIFE CYCLE DATES.
Cycle GMS and UMTS Projects.
• 5yrs-Managed and Record all RELOCATION, and DISCONNECT CIRCUITS.
• 9ys-Knowledgeable of GRANITE reading, and correcting errors on the GRANITE DESIGNS.
AT&T T3 NETWORK GROOMING TECHNICIAN: (Glen Ridge, GA) 12-2008 - 03-2009
As a Network Grooming Engineer, my job was to work from Trouble Tickets created by NETCOOL, ERICSSON, and NOKIA GROUPS. I had to read the ticket to determined what type
of trouble was affecting the circuit. I then determined what had to be done with the circuit..In the HP, IMC - HPE's Netcool management tool, and NMS Tool for monitoring the physical networks
• 10yrs-Claming ownership of NETCOOL TICKETS. ( before testing them )
• 15yrs-READ TICKETS to find out the TYPE of TROUBLE occurring on the circuit.
• 5yrs-MONITORING CIRCUIT INTRUSIVELY and NON-INTRUSIVELY with CTP
SOFTWARE when TESTING T1 CIRCUITS.
• 13yrs-Test circuits INTRUSIVELY by using REACT to loop the NIU (SMART JACK)
• 13yrs-USED REACT for HEAD TO HEAD TESTING with LOCAL TELCO to determined
where the errors was coming.
• 13yrs-UPDATING TICKETS and PROGRESSING the CLIENTS with TROUBLE REPORTS.
• Minimizing the distance of T3 circuit by rerouting them over OC3 and Sonic Ring
AT&T: PROJECT MANAGER OF T3 MODIFYING: (Conyers, GA) 02-2007 - 12-2008
As a Project Manager of T3 MODIFYING, my job was to RECEIVE DATED ADDS or DELET
ENGINEER CHANGES (EC) that must MEET all qualification, and TESTED before the ROLL
can be added to the live NETWORK by the dates given. Used TIRKs database to install circuits
In the HP, IMC - HPE's Netcool management tool, and NMS Tool for monitoring the physical networks
• Received NEW T3 ENGINEERING CHANGE ( EC ) PAPER WORK to set up for testing.
• Verify if T3 is a CORPERATE or CLIENT CHANGE and its ADD or ROLL DATE.
• SEND EMAIL to OFF SITE TECH (in detail) about what needed to be done by WORK DATE.
• Make sure OFF SITE TECH had all information needed for him to MAKE NEW CROSS
CONNECTION.
• After OFF SITE TECH finish CONNECTIONS, I had to do 30 min TEST on each NEW T3
SECTION before ROLL DATE.
• If NEW T3 EC tested good, I E-MAIL. SECOND, or THIRD SHIFT (depending on TIME
of ROLL) and copied the OFF SITE TECH, OFF SITE MGR and any other group that needed
to be inform with the TIME AND DATE OF ROLL.
• After the SUCCESSFULLY ROLL took place, I made sure that all T-SNOW PAPER WORK
that was printed out by me was destroyed.
AT&T-NETWORK DESIGN ENGINEER: (Parsippany NJ) 03 – 2003 02 -2007
HEAD TO HEAD TESTING using SARTS, CTP, DSTS, NETCOOL, DACS AND DACS-OSS Software TOOLS for testing to CSU/DSU, NIU, via AT&T ALCATEL, and DACS SWITCHES if needed to resolve the customer problem. Used TIRKS, ICORE, SOTS, NETSCOPE software for FRAME RELAY, T1, T3, PRI/BRI, ATM and IMA CIRCUIT DESIGN and TESTING. In the HP, IMC - HPE's Netcool management tool, and NMS Tool for monitoring the physical networks
• 5ys-INTRUSIVE and NON-INTRUSIVE TESTING on FRAME RELAY, T1, T3, ATM,
(Asynchronous Transfer Mode) and IMA type circuits.
• 5ys-Work from NETCOOL, AOTS, BMP2, and WMS Ticket systems to help resolve customer
communication problems.
• 13ys-Worked with the LEC TECH, and the customer TECH by phone, and, by progressing them
via the BMP, WMS ticket system to give the client updated information.
• 18ys-IPFR Maintenance and trouble shooting was part of my every day duties.
• 3ys-MPLS (Multicast Protocol Label System) CONNECTION via AT&T OUTER EDGE
ROUTERS.
• 8ys-A GOOD UNDERSTANDING OF AT&T CORE BACKBONE
• 18ys-Perfect understanding when to call the carrier on a circuit problem.
• 13ys-Answer Customer trouble calls, while Escalating problem every hour on the hour to the next
level management.
• 8ys-Manage the Circuit Problem until repair is completed. Set up Ticket for 24 hour closure.
AT&T-NETWORK TEST & TURNUP PROJECTS: (Parsippany NJ) 11 - 2001 - 03 - 2003
Partnered with Project Manager, Engineering, Provisioning, long Distance Carrier and Technicians to install networks on customer’s sites. To upgrade bandwidth to accommodate the customer’s increased business needs, worked with Frame Relay, ATM and OC12 to convert customer’s network. In the HP, IMC - HPE's Netcool management tool, and NMS Tool for monitoring the physical networks
• 5ys-Checked new IOS data carefully for errors before configuring routers.
• 14ys-Collaborate with Technicians to install routers, modems, cables and circuits.
• 5ys-Loaded new IOS Images on Cisco Routers. Tested circuit and network to customer
satisfaction.
• 5ys-Extremely careful in checking Routers IP Address for accuracy to avoid network collision.
• 14ys-Known for troubleshooting customer’s pre-existing problems so that installation could
proceed smoothly.
• 14ys-Dedicated to meeting client’s demanding schedule, including working evenings, through
the night and on holidays.
• Commended by customers for work beyond the call of duty.
AT&T GNCC SUPERVISOR 3ed Shift: (Dayton, NJ) 02-1998 - 11-2001
Partnered with Project Manager, Engineering, Provisioning, long Distance Carrier and Technicians to install networks on customer’s sites. To upgrade bandwidth to accommodate the customer’s increased business needs, worked with Frame Relay, ATM and OC12 to convert customer’s network. Promoted to 3rd Shift Supervisor over 12 Technicians in resolving problems on all AT&T, SPRINT, and WORLD COM CIRCUITS. Set up monthly and annual work schedule. In the HP, IMC - HPE's Netcool management tool, and NMS Tool for monitoring the physical networks
• 3YRS-Completed and distributed daily trouble reports using MS Excel and Word.
• 3ys-Delegated open trouble tickets to Techs that needed to be resolved expeditiously.
• 3ys-Escalated and tracked trouble tickets daily to minimize down time.
• 3ys-Acted as intermediary troubleshooting agents, for locations though out the global network.
• 3ys-Helped reduced network down time by 50% by pushing for BACKUP CIRCUITS for all
24/7 Operating Location.
• 14ys-Escalate all TROUBLE TICKETS every hour on the hour.
• 14ys-FOLLOW UP with customer by progressing them on their circuit status.
• 3ys-Documented all changes and updates on Network Equipment via data entry using MS
windows, Excel spread sheet for my reports.
AT&T WIRLESS: PROJECT MANAGER: (Paramus, NJ) 05 - 1995 -- 02 - 1998
Manages all phases of project life cycle to ensure project objectives are met progressing other
project staff with establish goals, objectives, & priorities, providing direction & feedback.
Ensure that assigned tasks are installed accurately & by the delivery date. Develop and map out schedules for multiples projects to ensure customer satisfaction, project completion & timely
delivery of services: Prepares regular progress and budget status reports for management: Manage relationships with contractors to ensure that all services meet requirements and schedules. Monitors project time lines and dollar expenditures to ensure project meets established budget: Prepares cost estimates. Develop existing customer relationships; manager total Life Cycle of each project.
• 8ys-I did site surveys, with the customer, and LEC for clearance on circuit entry, and DMAR
location.
• 3ys-Prepared circuit orders for T3, T1, PP, FRAME RELAY, PRI, BRI, ISDN and POTS lines.
• 8ys-Acted as liaison between the CUSTOMER, AT&T PROVISIONING & LEC company,
and the LEC TECHNICIAN.
• 8ys-Make sure all NEW circuit are TAG and LABLE by the LOCAL LEC TECH.
• 3ys-Reviewing customer contracts for accuracy (to speed up order acceptance)
• 3ys-Submit contracts to provider partners
• 3ys-Keep customers, Vendors and providers informed of orders.
• 3ys-Gather customer and vendor information for documentation.
• 3ys-Documenting all communications between customers and vendors for clarity.
• 3ys-Report all newly install circuits to other Managers, Client, and Billing Department.
• 3ys-Used MS Window and Excel to send reports to Department Head
• 3ys-Update data base that I created for monitoring, status checking, and following up on all
Life Cycle Projects.
EDUCATION & PROFESSIONAL DEVELOPMENT
Nassau Community College, East Meadow, LI, NY, 3 years BUSINESS and computer
science
MONITORING AND TROUBLE SHOOTING TOOLS
SUN EQUIPMENT- BMC PATROL- HPOpenView - TIRKS for TECHNICIANS DACCS - SARTS - NETSCAPE - TIRKS - NETCOOL ICORE - CTP TESTING IMA CIRCUITS - DSTS TESTING - CCP2 LAUNCHER PLATE FOR TECHS TRAINING FOR TESTING DSTS (DIGITAL DATA - TRANSMISSION SYSTEM) D1 COMMANDS AND TESTING - ASDS IPFR MAINTENANCE AND TROUBLESHOOTING - TESTING FOR TECHNICIANS FACING CUSTOMER - T1.5 THEORY AND TESTING – IMA TESTING - ICORE MILLENNIUM ANALYZER - CTP (Common Test Platform) - TESTING ATM (ASYNCHRONOUS TRANSFER MODE ) - IPVPN FOR INTERNATIONAL MANAGEMENT TRAINING - PROJECT MANAGEMENT - BECOMING A MANAGER – CHANGE LEADERSHIP - ANALYZE USE OF
TIME THROUGH PROBLEM SOLVING AND CUSTOMER RELATIONSHIP COMMUNICA-TION TECHNOLOGIES - IBM BASIC COMMUNITY SERVICE
IBM Community Service – 2 weeks each year with Kids Camp - AT&T Feed the Homeless Program A yearly involvement - Basketball Coach – 5 years in local community
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