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Customer Service Representative

Location:
Bear, Delaware, United States
Posted:
January 25, 2018

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Christine Y. Barrier

** **** ****** ******

Bear, DE 19701

910-***-****

ac36x3@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Dynamic management, training and logistics professional with more than 16 years of proven accountability experience, mostly due to serving in the United States Army. Maintains a focus on achieving bottom-line results while implementing safe, customer-focused concepts under the discipline of leadership, standard policies, and logistics procedures.

CORE COMPETENCIES

EXPERIENCE

Customer Service Representative, Schneider Logistics, Savannah, GA July 2015- April 2017

Responsible for multiple daily reports and billing. Communicated effectively and built professional relationships with carriers, drivers and internal/external customers to meet and exceed their expectations. Troubleshoot, identified and resolved all issues in a timely manner.

Attended Lean Six Sigma training and incorporated Lean processes in daily operations.

Updated Daily Performance Reports, Flow Tracker and Year-to-date (YTD) Cubic Meters (CBM) Report.

Takes raw data of the containers completed from previous shift to determine (CBM) for billing.

Point of Contact for air freight appointments. Confirms that each item on the container belonged to our facility and ensured accurate distro and sailing messages to process upon arrival.

Researched open receivers and open deliveries and applied shortages where necessary to finalize and remove from the system.

Submitted all pertinent reports and pics of damages to Walmart Home Office.

Handled all Less Than Full Load (LTL) outbound shipments by calculating weights/etc. for calling and prepares trailers in YMS (Yard Maintenance System) for loading to and compiles the Bill of Lading for the carriers when they arrive.

Created manifest for all LTL outbound shipments.

Logistics Manager, U.S. Army, Fort Bragg, NC October 1994 – April 2009

Served as the Senior Logistician in support of an aviation organization with 5 sub units, 54 rotary wing aircraft, while managing an operational budget in excess of $5,000,000. Provided technical guidance to the Commander and his/her executive level staff members on all logistical matters pertaining to the supply and service support of over 450 personnel in garrison and during hostile challenges in Afghanistan. Coordinated with local businesses to procure supplies/equipment located within the local community by use of Government Purchasing credit card. Eliminated all obsolete and excess equipment within the company’s footprint during the organization's transformation. Excelled in the most challenging assignments such as the hazardous conditions of Bosnia and Afghanistan Duties.

Flawlessly accounted assets valued at over $20 million including efficient use of budget funds resulting in expenditure saving of over 65%.

Managed, monitored, and coordinated fielding and deployment of new systems, while ensuring adequacy of user/support personnel and equipment.

Requisitioned, stored, issued, and processed stock items receipts to ensure proper level of accountability is maintained. Controlled levels of stock by physically inventorying supplies and equipment and re-ordered when necessary.

Responsible for contacting customers on status of equipment, documentation, transportation, and information regarding delivery methods.

Supervised, mentored and trained 13 non-logistics personnel to ensure proper record keeping and completing necessary logistics stats and logs.

Conducted quality control audits to assess needs for continuous process improvements in enhancing logistical accountability in excess of $30 million worth of equipment.

Facilitated the accurate input and tracking of equipment processing through a maintenance overhaul RESET program using Logistics Information Warehouse (LIW).

Administered the Command Supply Discipline Program (CSDP) and conducted internal audits to identify areas where the organization needed improvements to enhance personnel's performance levels.

Managed accounting records and distribution transactions exceeding $100,000 worth of organizational and installation property using Property Book Unit Supply Enhanced (PBUSE).

Provide technical and functional expertise on accountability, property management, and logistics procedures to senior leaders to sustain and improve logistics operations.

EDUCATION

Ashford University Masters of Arts - Major: Supply Chain Management 2014

Ashford University Bachelor of Science - Major: Healthcare studies 2011

SKILLS

Accountability, Leadership, Management, Billing, Budgeting, Procurement, Purchasing, Receiving and Shipping, Government Operations, Inventory Control, Stock Control, Transportation, Logistics, Logistics Management, Personnel Management, Materials Management, Property Management, Organizational Skills, Record Keeping, Clerical, Administration, Customer Service, Six Sigma, Troubleshooting, Workflow Analysis, Quality Control, Policy Analysis.



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